FMLA Customer Experience Specialist

2 weeks ago

Lafayette, United States ComPsych Full time
About ComPsych

ComPsych® Corporation is the world's largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.

Job Summary

As a Louisiana based FMLA Customer Experience Contact Center Specialist, you will answer incoming calls to assist our customers and their employees with the administration of Family Medical Leave Act (FMLA) rights and responsibilities. This individual will report to a Customer Experience Team Lead, and must have strong attention to detail, customer service experience, commitment to quality, and be comfortable working in a structured fast-paced call center environment.

Primary Responsibilities

  • Administer and adjust Family Medical Leave Act (FMLA), State, ADA, and company leaves as mandated by state and federal guidelines and in coordination with our customer's policies
  • Handle high volume of incoming calls in a prompt and professional manner
  • Provide efficient and professional follow-up via phone and email to ensure the timely processing of leave requests
  • Communicate clearly and concisely with callers while identifying their needs and educating them on leave concepts and next steps
  • Meet & adhere to attendance and schedule, production and performance metrics, and quality goals
  • Maintain complete and accurate documentation of leaves within our proprietary database
  • Demonstrate respect, sensitivity, confidentiality, and understanding for the caller's circumstance while maintaining professionalism at all times
  • Maintain a positive, empathetic, and professional behavior towards the customers at all times
  • Provide accurate, professional, and timely responses to communications from internal and external clients
  • Prioritize and organize daily responsibilities in order to meet all deadlines
  • Engage in ongoing education and training around laws, policies and service delivery
  • Provide innovative ideas that can support the ongoing growth of the FMLA Department
  • Other duties as assigned.
Job Qualifications
  • Bachelor's Degree preferred, High School Degree or equivalent required
  • 1-3 years Customer Service experience required
  • Call Center experience preferred
  • Employee benefits administration and/or FMLA administration a plus
  • Exceptional communication and organization skills, with strong focus on customer service
  • Quick thinking, resourceful, high energy, positive, and professional, with demonstrated multi-tasking and critical thinking skills
  • Computer literate and proficient in Microsoft Office Suite
  • Bilingual Spanish is a plus
  • High-speed internet and a professional workspace that is free from distraction, disruption or outside noise
Benefits and Perks
  • Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
  • Competitive pay with annual increases


EEO

ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.

  • FMLA Customer Experience Specialist

    2 weeks ago

    Lafayette, Louisiana, United States ComPsych Full time

    {"Job Title": "FMLA Customer Experience Specialist", "Job Summary": "As a key member of our team, you will play a vital role in ensuring the smooth administration of Family Medical Leave Act (FMLA) rights and responsibilities for our customers and their employees. Your strong attention to detail, customer service experience, and commitment to quality will...

  • FMLA Customer Experience Specialist

    3 weeks ago

    Lafayette, United States ComPsych Full time

    About ComPsych ComPsych Corporation is the world's largest provider of mental health services and GuidanceResources for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources brand,...

  • Customer Experience Specialist

    3 months ago

    Lafayette, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    3 weeks ago

    Lafayette, Louisiana, United States Best Buy Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales floor team, you will be responsible for providing exceptional customer service and ensuring a seamless shopping experience for our customers.Key ResponsibilitiesProvide warm and friendly greetings...

  • Customer Experience Specialist

    3 weeks ago

    Lafayette, United States Sterling Automotive Group Full time

    Sterling Automotive Group is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business. As a Customer Experience Specialist, you'll specialize in creating lasting relationships with customers. Top-notch customer service and problem-solving skills are of the utmost...

  • Customer Experience Specialist

    3 weeks ago

    Lafayette, United States Sterling Automotive Group Full time

    Sterling Automotive Group is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business. As a Customer Experience Specialist,  you’ll specialize in creating lasting relationships with customers. Top-notch customer service and problem-solving skills are of the...

  • Customer Experience Specialist

    1 month ago

    Lafayette, United States Sterling Automotive Group Full time $13 - $14

    Job DescriptionJob DescriptionSterling Automotive Group is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.As a Customer Experience Specialist,  you’ll specialize in creating lasting relationships with customers. Top-notch customer service and...

  • Customer Experience Representative

    7 days ago

    Lafayette, Louisiana, United States Advantage Resourcing Full time

    Customer Satisfaction Specialist OpportunityAre you a skilled communicator with a passion for delivering exceptional customer experiences? Advantage Resourcing is collaborating with a manufacturing company in Lafayette, LA to find a Customer Satisfaction Specialist. If you have a strong background in customer service, organizational skills, and proficiency...

  • Customer Experience Representative

    2 weeks ago

    Lafayette, Louisiana, United States Sterling Automotive Group Full time

    Join Our Team as a Customer Experience Specialist at Sterling Automotive GroupAbout the RoleWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Experience Specialist. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our clients.Key...

  • Customer Experience Specialist

    2 weeks ago

    Lafayette, Louisiana, United States American Telephone and Telegraph Company Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at American Telephone and Telegraph Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued customers.Key ResponsibilitiesProvide top-notch customer service and support...

  • Customer Experience Specialist

    2 weeks ago

    Lafayette, Louisiana, United States Aaron's Family of Companies Full time

    About the RoleAaron's Family of Companies is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will play a key role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesAssist customers in finding the products they need, providing excellent customer service and...

  • Customer Satisfaction Specialist

    1 week ago

    Lafayette, United States Advantage Resourcing Full time

    Are you seeking a dynamic work environment with ample opportunities to harness your skills? Advantage Resourcing has collaborated with a manufacturing company in Lafayette, LA to find a Customer Satisfaction Specialist. If you have excellent communication, customer service, and organizational skills, this could be the perfect opportunity. Salary:...

  • Sales Associate

    2 weeks ago

    Lafayette, Indiana, United States Carter's Full time

    Job SummaryCarter's is seeking a highly motivated and customer-focused Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, maintaining a visually appealing store environment, and driving sales growth.Key ResponsibilitiesCustomer Focus:Engage with customers to understand their needs and...

  • Retail Associate

    1 week ago

    Lafayette, Colorado, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional customer service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key...

  • Customer Care Specialist

    4 months ago

    Lafayette, United States SCL Health Full time

    **Customer Care Specialist** **You.** You bring your body, mind, heart and spirit to your work as a Customer Care Specialist. You know how to move fast. You know how to stay organized. You know how to have fun. Youre equally comfortable with customer service and technology. Youre great at what you do, but you want to be part of something even greater....

  • Store Customer Service Specialist

    2 weeks ago

    Lafayette, United States Sherwin-Williams Full time

    The individual selected for this role will be expected to work at Store #707395, located at: 4307 Johnston St, Lafayette, LA - This is a Full-time position. This position is essential to the success of our retail stores. Customer Service Specialists Customer Service Specialist, Customer Service, Specialist, Store

  • Retail Associate

    1 week ago

    Lafayette, Louisiana, United States Sam's Club Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Associate - Member Experience Specialist. In this role, you will be responsible for providing exceptional service to our members, ensuring a positive shopping experience, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Experience Ambassador

    7 days ago

    Lafayette, Louisiana, United States JOANN Stores Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Key Holder to join our team at JOANN Stores. As a Key Holder, you will be responsible for delivering exceptional customer experiences, driving sales, and leading the store team to achieve business objectives.Key ResponsibilitiesCustomer Experience: Greet every customer with a smile and use the...

  • Retail Customer Support Specialist

    4 weeks ago

    Lafayette, Louisiana, United States Family Dollar Full time

    Join Our Team as a Retail Customer Support Specialist!At Family Dollar, we are dedicated to delivering outstanding service to our customers. As a Retail Customer Support Specialist, your role will encompass:Exceptional Customer Engagement: You will be the first point of contact for our customers, ensuring they feel welcomed and valued.Assisting with Product...

  • Customer Engagement Specialist

    4 weeks ago

    Lafayette, Indiana, United States Industrial Federal Credit Union Full time

    Job Title: Customer Engagement SpecialistRole Overview:The Customer Engagement Specialist plays a vital role in supporting both new and existing clients with their financial requirements. This position involves managing various account transactions and delivering comprehensive information regarding the credit union's offerings. Flexibility to travel to...