Customer Experience Specialist

2 weeks ago


Lafayette, Louisiana, United States American Telephone and Telegraph Company Full time

Job Summary

We are seeking a highly skilled and motivated Customer Service Representative to join our team at American Telephone and Telegraph Company. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our valued customers.

Key Responsibilities

  • Provide top-notch customer service and support to customers via phone, email, and chat
  • Resolve customer complaints and issues in a timely and professional manner
  • Upsell and cross-sell products and services to customers
  • Work collaboratively with internal teams to resolve customer issues and improve customer satisfaction
  • Meet or exceed customer satisfaction and retention targets

Requirements

  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and meet productivity targets
  • Basic computer skills and knowledge of customer relationship management software

What We Offer

  • Competitive salary and benefits package
  • Opportunities for career growth and advancement
  • Recognition and rewards for outstanding performance
  • Collaborative and dynamic work environment

Why Join Our Team?

At American Telephone and Telegraph Company, we are committed to providing exceptional customer service and support to our valued customers. We are seeking a highly skilled and motivated Customer Service Representative to join our team and help us achieve our goals. If you are a customer-focused individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.



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