Current jobs related to Customer Experience Specialist - Lafayette - Sterling Automotive Group

  • Customer Experience Specialist

    4 months ago

    Lafayette, United States Best Buy Full time

    **Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Full Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...

  • Customer Experience Specialist

    2 weeks ago

    Lafayette, Louisiana, United States CarMax Full time

    About the RoleAs a Customer Specialist at CarMax, you will play a vital role in delivering an exceptional customer experience. You will be responsible for guiding customers through every step of their car-buying journey, from sale to appraisal, test drives, and financing applications.Key ResponsibilitiesProvide exceptional customer service by building...

  • Customer Experience Specialist

    2 months ago

    Lafayette, United States Sterling Automotive Group Full time

    Sterling Automotive Group is hiring! We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business. As a Customer Experience Specialist, you'll specialize in creating lasting relationships with customers. Top-notch customer service and problem-solving skills are of the utmost...

  • Customer Experience Representative

    1 month ago

    Lafayette, Louisiana, United States Advantage Resourcing Full time

    Customer Satisfaction Specialist OpportunityAre you a skilled communicator with a passion for delivering exceptional customer experiences? Advantage Resourcing is collaborating with a manufacturing company in Lafayette, LA to find a Customer Satisfaction Specialist. If you have a strong background in customer service, organizational skills, and proficiency...

  • Member Experience Specialist

    4 weeks ago

    Lafayette, Indiana, United States VASA Fitness Full time

    Member Experience SpecialistVASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional experiences to our members and guests every visit.Key Responsibilities:Provide personalized service to members and guests,...

  • Customer Experience Support Specialist

    2 weeks ago

    Lafayette, Colorado, United States The Feed Company Full time

    About The Feed CompanyThe Feed Company provides athletes with a wide selection of active nutrition and healthy snacks. We use science and advice from athletes to give our customers personalized recommendations for better nutrition.Job Title: Customer Experience Support AgentWe're looking for a Customer Experience Support Agent to join our team and fill a...

  • Customer Satisfaction Specialist

    1 month ago

    Lafayette, United States Advantage Resourcing Full time

    Are you seeking a dynamic work environment with ample opportunities to harness your skills? Advantage Resourcing has collaborated with a manufacturing company in Lafayette, LA to find a Customer Satisfaction Specialist. If you have excellent communication, customer service, and organizational skills, this could be the perfect opportunity. Salary:...

  • Fitness Experience Specialist

    14 hours ago

    Lafayette, Louisiana, United States Planet Fitness Full time

    Job Summary At Planet Fitness, we are seeking a highly motivated Fitness Experience Specialist to join our team. This is a fantastic opportunity to be part of a dynamic and supportive environment where you can grow and develop your skills. Essential Duties and Responsibilities The successful candidate will be responsible for creating a positive member...

  • Sales Associate

    2 days ago

    Lafayette, Louisiana, United States Rack Room Shoes Full time

    Key Responsibilities:Deliver exceptional customer service, ensuring a positive shopping experience through awareness of company service standards.Maintain awareness of current sales promotions and effectively communicate them to customers.Ensure merchandise presentation is maintained, creating an inviting store environment.Develop and maintain necessary...

  • Service Advisor

    3 days ago

    Lafayette, Louisiana, United States Chabill's Tire and Auto Service Full time

    Job DescriptionAt Chabill's Tire and Auto Service, we are seeking a highly skilled Service Advisor to join our team. As a Service Advisor, you will play a crucial role in delivering exceptional customer service and ensuring our customers receive the best possible experience.Key Responsibilities:Receive and deliver on customer requests in a timely and...

  • Customer Care Specialist

    5 months ago

    Lafayette, United States SCL Health Full time

    **Customer Care Specialist** **You.** You bring your body, mind, heart and spirit to your work as a Customer Care Specialist. You know how to move fast. You know how to stay organized. You know how to have fun. Youre equally comfortable with customer service and technology. Youre great at what you do, but you want to be part of something even greater....

  • Customer Service Specialist

    1 week ago

    Lafayette, United States Tides Medical Full time

    Job Type Full-time Description Why Tides Medical? Joining Tides Medical means being a part of a health care team who is passionate about serving others, values integrity and quality, and excellent customer relationships. We are a service company with a portfolio of great technology - not the other way around. Purpose of Position Under the leadership of the...

  • Sales Associate

    3 days ago

    Lafayette, Indiana, United States Carter'sOshKosh Full time

    About the Role:We are seeking a highly skilled Sales Associate to join our team at Carter's/OshKosh. As a Sales Associate, you will be the first point of contact for our customers, providing exceptional customer service and ensuring a positive shopping experience.Key Responsibilities:Welcome customers with a warm greeting and provide assistance with our...

  • Customer Experience Coordinator

    2 weeks ago

    Lafayette, Louisiana, United States Global Data Systems Full time

    Job Title: Customer Experience Intern Job Summary: We are seeking a highly motivated and detail-oriented Customer Experience Intern to join our team at Global Data Systems, Inc. As a Customer Experience Intern, you will provide administrative and clerical support to our Customer Experience and Executive Business Review (EBR) Teams. Responsibilities: *...

  • Customer Experience Coordinator

    1 week ago

    Lafayette, Louisiana, United States Global Data Systems Full time

    Job SummaryWe are seeking a highly motivated and organized Customer Experience Intern to join our team at Global Data Systems, Inc. This is a paid internship opportunity that will provide valuable experience in customer-facing roles and administrative support.Key ResponsibilitiesProvide administrative support to the GDS Customer Experience and Executive...

  • Customer Experience Intern

    6 months ago

    Lafayette, United States Global Data Systems Full time

    Position Summary The GDS Customer Experience Intern provides administrative and clerical assistance to the GDS Customer Experience and Executive Business Review (EBR) Teams. Duties include assisting with EBR documentation and presentation prep, conducting surveys for key customers, etc. Essential Duties and Responsibilities The essential functions include,...

  • Customer Experience Manager

    1 week ago

    Lafayette, Indiana, United States The Scion Group Full time

    Customer Experience ManagerWe are seeking a highly skilled Customer Experience Manager to join our team at The Scion Group. As a key member of our sales and marketing team, you will be responsible for delivering exceptional customer experiences and driving revenue growth.Key Responsibilities:Manage customer interactions on the sales floor and direct team...

  • Customer Service Specialist

    2 weeks ago

    Lafayette, Tennessee, United States Practice Management Resource Group Full time

    Job DescriptionWe are seeking a skilled Customer Service Specialist to provide exceptional phone support to our customers. In this role, you will be responsible for handling inbound and outbound calls, identifying customer needs, and providing solutions that meet their expectations.Key Responsibilities:Respond to customer inquiries and resolve issues in a...

  • Customer Experience Ambassador

    1 month ago

    Lafayette, Louisiana, United States Nothing Bundt Cakes Full time

    Be a Part of Something SweetAt Nothing Bundt Cakes, we're on a mission to spread joy and make every celebration sweeter. As a Guest Service Representative, you'll be the face of our bakery, making every guest feel welcome and valued. You'll play a key role in creating an unforgettable experience for our customers, from helping them choose the perfect cake to...

  • To Go Specialist

    3 days ago

    Lafayette, Indiana, United States Red Lobster Full time

    As a To Go Specialist at Red Lobster, you will be responsible for delivering exceptional takeout experiences to our guests. Key responsibilities include:• Enhancing guest satisfaction by offering personalized service and food and drink suggestions• Taking accurate orders and assembling prepared food and drink orders• Providing curbside pickup service...

Customer Experience Specialist

2 months ago

Lafayette, United States Sterling Automotive Group Full time $13 - $14
Job DescriptionJob Description

Sterling Automotive Group is hiring We are looking for outgoing individuals who take pride in serving Acadiana and being a part of a successful family-owned and operated business.

As a Customer Experience Specialist,  you’ll specialize in creating lasting relationships with customers. Top-notch customer service and problem-solving skills are of the utmost importance as you are responsible for efficiently and effectively resolving customer concerns. This position works with multiple departments as needed throughout the dealership.

Essential Duties & Responsibilities:

  • Answer and direct calls appropriately using a multi-line phone system
  • Contact customers via phone and text to follow up on completed services, requested services, and appointment scheduling
  • Utilize multiple softwares to provide tracking and answering customer questions, completing follow-up calls,and monitoring CSI scores
  • Problem solve customer concerns as they arise
  • Set up pickup and delivery service customers
  • Monitor customer service scores on a weekly basis
  • Help facilitate communication between customers and employees in multiple departments
  • Ensure customers provide all required documentation and thoroughly understand our policies and all signed agreements
  • Assist with the Loaner Car process as needed
  • Maintain a professional demeanor and appearance

What We're Looking For:

  • We are looking for a team player who is ready to hit the ground running on learning our processes, programs, and business needs
  • The ideal candidate must be coachable, effective in both verbal and non-verbal communication, possess strong time management skills, and maintain professional demeanor & appearance 
  • Experience with a multi-line phone system is required
  • Must be willing to submit to pre-employment background check & drug screen
  • Must have a valid driver's license with a clean driving record, and be at least 21 years of age or have 3 full years of driving experience
  • Minimum of high school diploma or equivalent is required

Schedule: Full-time, Monday-Friday

Why Choose Sterling? 

Our mission is to attract, develop, and retain great people to deliver a memorable experience that creates lasting relationships, one customer at a time.

  • Benefits: Medical, Dental, Vision, & Disability Insurance - 401(k) with employer matching - Company-paid Life Insurance - Paid Holidays, Vacation, and Sick time
  • Financial Security: Hourly-paid position with guaranteed 40 hours per week
  • A little lagniappe: Employee vehicle pricing and discounts on products & services – Long-term job security with a growing company – Referral bonus programs – Family-owned and operated - Career Progression with paid ongoing training – Professional work environment  

We are an equal opportunity employer and value diversity. All employment is decided on the basis of qualifications, merit and business need. 

Powered by JazzHR

o5a0Gpa2RG