Current jobs related to IT Help Desk Engineer - San Antonio - DOCUmation

  • Rock Star Help Desk Technician

    3 months ago

    San Antonio, United States Rx Technology Full time

    Job DescriptionJob DescriptionJob DescriptionWe are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston.We are looking for an experienced IT Professional who has...

  • Tier 1 Help Desk Analyst

    2 months ago

    San Antonio, United States SecuriGence LLC Full time

    Job DescriptionJob DescriptionJob Title: Tier 1 Help Desk AnalystLocation: San Antonio, TexasClearance Level: Secret Clearance. Top Secret Preferred.SummaryWe deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk...

  • Help Desk Engineer

    3 weeks ago

    San Francisco, United States Kinect Full time

    We are looking for a Help Desk Engineer to support a project for our client that is a large financial firm in San Francisco, CA.DUTIES AND RESPONSIBILTIES:• Serve as the first point of contact for users seeking technical assistance• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Device provisioning not limited to...

  • Help Desk Engineer

    3 weeks ago

    San Francisco, United States Kinect Full time

    We are looking for a Help Desk Engineer to support a project for our client that is a large financial firm in San Francisco, CA.DUTIES AND RESPONSIBILTIES:• Serve as the first point of contact for users seeking technical assistance• Perform remote troubleshooting through diagnostic techniques and pertinent questions• Device provisioning not limited to...

  • IT Help Desk

    1 month ago

    San Antonio, Texas, United States Luxoft Full time

    Project descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...

  • Help Desk Technician III

    3 months ago

    San Antonio, United States General Dynamics Information Technology Full time

    Req ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years of related...

  • Help Desk Technician III

    3 months ago

    San Antonio, United States General Dynamics Information Technology Full time

    Req ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years...

  • IT Help Desk Engineer II

    1 month ago

    San Diego, United States Endsight Full time

    IT Help Desk Engineer IIDepartment: Response Center Employment Type: Full Time Location: San Diego Compensation: $33.65 - $43.27 / hour DescriptionLocation: RemoteWant to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive? A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely...

  • IT Help Desk

    1 month ago

    San Antonio, Texas, United States Luxoft Full time

    Project descriptionAs a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.ResponsibilitiesAssist with new hires and acquisitions.- Follow all escalation procedures according to service level...

  • IT Help Desk

    1 month ago

    San Bernardino, United States St Johns Community Health Full time

    Job DescriptionJob DescriptionUnder the direction of the IT Manager, IT Analyst plays a critical role in an IT Department that supports 80+ servers, with 900+ users, across 20+ locations.Benefits:Free Medical, Dental & VisionQualifications/Licensure:Knowledge of and experience with troubleshooting PC’s, printers and other peripheral equipment.Experience...

  • IT Help Desk

    1 month ago

    San Antonio, US Luxoft Full time

    Project descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...

  • Managed Service Help Desk Support Level 2

    3 months ago

    San Antonio, United States Rx Technology Full time

    Job DescriptionJob DescriptionJob DescriptionWe are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment! Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and...

  • Help Desk Specialist

    3 months ago

    San Antonio, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionHelp Desk SpecialistDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated,...

  • Help Desk Specialist

    4 weeks ago

    San Antonio, United States Dexian Full time

    Job Title: Technical Support/Help DeskLocation: San Antonio TX 78245Duration: 6 Month (Possibilities of extension or contract to hire)PRINCIPAL DUTIES AND RESPONSIBILITIES* Subject Matter Experts (SME) may be required to support training of new or existing staff.* Manage multiple avenues of issues thru monitoring, email, & phone to ensure business...

  • Help Desk Specialist

    3 weeks ago

    San Antonio, United States Dexian Full time

    Job Title: Technical Support/Help DeskLocation: San Antonio TX 78245Duration: 6 Month (Possibilities of extension or contract to hire)PRINCIPAL DUTIES AND RESPONSIBILITIES* Subject Matter Experts (SME) may be required to support training of new or existing staff.* Manage multiple avenues of issues thru monitoring, email, & phone to ensure business...

  • Help Desk Technician

    1 month ago

    San Diego, United States IT Managed Services Full time

    Job DescriptionJob DescriptionJob Description:The Help Desk Technician is responsible for handling first level support of service requests in a professional and timely manner. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software.Basic Functions:IT support relating to technical issues...

  • Systems/Help Desk Analyst

    3 months ago

    San Antonio, United States Brake Check Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail locations. Your responsibilities will encompass planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices including desktops, laptops,...

  • IT Help Desk

    1 month ago

    San Antonio, US Luxoft Full time

    Project descriptionAs a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.Responsibilities- Assist with new hires and acquisitions. - Follow all escalation procedures according to service level...

  • IT Field

    4 weeks ago

    San Diego, United States Endsight Full time

    Job DescriptionJob DescriptionDescriptionLocation: San Diego office (San Diego, Ca) and on-site at customer sites in San Diego and surrounding areas.Want to be a part of a fast-paced growing MSP that is fiercely committed to helping others thrive?A career with an IT Managed Service Provider (MSP) is a challenging thing, but also extremely rewarding! It’s...

  • Reliability Engineering Manager

    4 days ago

    San Jose, California, United States The Trade Desk Full time

    About the RoleWe are seeking a seasoned Reliability Engineering Manager to join our global Reliability Operations team at The Trade Desk. As a key member of our team, you will be responsible for ensuring the reliability and availability of our platform services.Key ResponsibilitiesIncident Response Engineering: Define, manage, and measure incident response...

IT Help Desk Engineer

1 month ago

San Antonio, United States DOCUmation Full time

Position: IT Help Desk Engineer
Department: MIT Help Desk
Reports To: IT Service Delivery Manager 
Salary grade: DOE
FLSA Status: Full Time / Exempt
Location: San Antonio

Description

The IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket response, onsite support, and project work for clients. 

Responsibilities

  • Service calls for current customer base – server, workstation, switch, router, end-user and other basic troubleshooting, while effectively communicating issues and alternative solutions. Takes initiative to achieve valued-added results and improve upon solutions offered.
  • Assist with Project Work for New or Current Customers – install, modify, and repair computer hardware and software, router/switch networking, installing agents and antivirus, patch and update management.
  • Customer Service – the ability to interface with end-users, listen to concerns/problems and see them through to resolution, while developing / fostering collaborative working relationships with the customer.
  • Time Management – identify / implement solutions to broad, complex, and critical customer enhancement challenges in a fast paced environment; while using a high degree of insight, research, analytical skills, to develop new or enhanced methods and techniques to resolve problem through multiple project deployment daily.
     

Experience & Required Skills

• Provide a timely, polite, efficient service and a positive Company image.
• Able to prioritize in order to meet goals and deadlines
• Highly experienced working both alone and as a team member
• Experience implementing and supporting wide ranging technologies

Education & Certification

• Minimum: Associates or Technical Degree or equivalent experience (5+ years or more) Preferred
• CompTIA A+, Network+, Security+ required to varying degrees
• CCNA (Cisco) Routing and Switching (recommended)
 

Physical Requirements

• Lifting and / or exerting of force up to 50 pounds occasionally and 10 pounds of
lifting /force frequently

Special Requirements

• Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility

Note: This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice to meet the needs of the organization.

Experience Preferred
  • 5 year(s): IT Help Desk experience
Licenses & Certifications Required
  • Security+
  • Network+
  • CompTIA A+
Preferred
  • Cisco CCNA
Behaviors Preferred
  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations Preferred
  • Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization