Help Desk Specialist

4 weeks ago


San Antonio, United States Dexian Full time

Job Title: Technical Support/Help Desk

Location: San Antonio TX 78245

Duration: 6 Month (Possibilities of extension or contract to hire)


PRINCIPAL DUTIES AND RESPONSIBILITIES


* Subject Matter Experts (SME) may be required to support training of new or existing staff.

* Manage multiple avenues of issues thru monitoring, email, & phone to ensure business expectations for service standards are met.

* Organize service provider meets when required to ensure maximum ATM uptime and contractual service requirements are met.

* Manage assigned ticket queue and track issues to closure.

* Address and acknowledge tickets within the Service Level Agreement

* Report and follow-up on aging and reoccurring ATM issues.

* Assist with maintaining procedure documentation as it applies to specific countries.

* Effectively communicate issues and status updates with business users, service providers, and management teams.

* Perform remediation of incidents and problems using canned monitoring tool functions and procedure documentation.

* Workshop is 24x7 (365 days a year – weekends and holidays).

* Utilizing monitoring tools and ticketing systems for addressing issues.

* Review metrics (Spreadsheets, Data Trending/Analysis, Database). *as needed

* Be the technology advocate for the businesses and/or customers we support.

* Deliver exceptional customer service.

* Team member is to take ownership in reviewing our current work flow processes to ensure their accuracy.

* Foster teamwork, share knowledge with peers and eliminate silos.


  • Help Desk Specialist

    3 months ago


    San Antonio, United States DEFTEC Corporation Full time

    Job DescriptionJob DescriptionHelp Desk SpecialistDEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by the critical missions of our clients, and we are driven to provide the most effective solutions to execute their missions, operational challenges, and requirements. Our dedicated,...


  • San Antonio, United States Ka'ala Systems Technology Corporation Full time

    Job DescriptionJob DescriptionKa'ala Systems Technology Corporation has an open position for a Technical Support Specialist to perform all functions associated with providing Tier II Help Desk Support to end users supporting the United States Air Force 59th Medical Wing located at Wilford Hall in San Antonio, Texas.Applicants must be experienced in...

  • Help Desk Specialist

    4 weeks ago


    San Antonio, United States Dexian Full time

    Job Title: Technical Support/Help DeskLocation: San Antonio TX 78245Duration: 6 Month (Possibilities of extension or contract to hire)PRINCIPAL DUTIES AND RESPONSIBILITIES* Subject Matter Experts (SME) may be required to support training of new or existing staff.* Manage multiple avenues of issues thru monitoring, email, & phone to ensure business...


  • San Antonio, United States General Dynamics Information Technology Full time

    Req ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years of related...


  • San Diego, United States InnovaSystems International Full time

    ** InnovaSystems International, LLC** ** Help Desk Support Specialist** San Diego, CA 92108 At InnovaSystems, extraordinary solutions are born through innovative software. A leading provider of information technology and enterprise-level solutions to the Department of Defense, federal, state and local government agencies, InnovaSystems delivers a vital...


  • San Antonio, United States General Dynamics Information Technology Full time

    Req ID: RQ178344 Type of Requisition: Regular Clearance Level Must Be Able to Obtain: Top Secret/SCI Public Trust/Other Required: None Job Family: Help Desk Skills: Desktop Management,End User Support,Help Desk Operations,Information Technology (IT) Support Certifications: CompTIA - Security+ - CompTIA Experience: 1 + years...

  • IT Help Desk Engineer

    1 month ago


    San Antonio, United States DOCUmation Full time

    Position: IT Help Desk Engineer Department: MIT Help Desk Reports To: IT Service Delivery Manager Salary grade: DOE FLSA Status: Full Time / Exempt Location: San Antonio DescriptionThe IT Help Desk Engineer will assist in the day-to-day tasks and operations of the Managed IT Services Department. This individual will be involved with basic service ticket...

  • IT Help Desk

    1 month ago


    San Antonio, Texas, United States Luxoft Full time

    Project descriptionDesktop Services is requesting one contractor position in the RGV market to support daily desktop technical support and clinic acquisitions. This contractor position will help temporarily fill an open position in the RGV area along with staffing shortage, the ongoing clinic projects in RGV, necessitate quickly identifying resources to...


  • San Pedro, United States Sierra Cybernetics Inc Full time

    Help Desk Technician Sierra Cybernetics is seeking a Help Desk Technician to work for us providing desktop support for our client at the Port of Los Angeles (POLA), Information Technology Division. In this role, you will provide technical assistance and support to our customer’s employees, helping them resolve hardware and software issues...


  • San Antonio, United States Brake Check Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated IT Infrastructure Support Specialist to join our team, serving as the primary resource for general IT support at our retail locations. Your responsibilities will encompass planning, monitoring, troubleshooting, implementation, maintenance, and repair of various devices including desktops, laptops,...

  • IT Help Desk

    1 month ago


    San Antonio, Texas, United States Luxoft Full time

    Project descriptionAs a Tech Support Analyst you would work as a part of a dynamic team involved with hardware installation, and issue resolution to internal and external customers which may include users of all types and skill levels.ResponsibilitiesAssist with new hires and acquisitions.- Follow all escalation procedures according to service level...

  • Help Desk Analyst

    3 weeks ago


    San Antonio, United States Apptad Inc Full time

    Job DescriptionJob DescriptionJob Title: Help Desk AnalystJob Location: San Antonio, TX (Onsite)Job Duration: Long TermJob DescriptionResponsibilities :-Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customers end usersRoute problems to internal 2nd and 3rd level IT support staff.Coordinate and manage...


  • San Antonio, United States Excentium Full time

    IT Service Desk Specialist II Excentium, Inc. is a Service-Disabled Veteran owned small business (SDVOSB) that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations. We have an opportunity for an IT Service Desk Specialist II...


  • San Antonio, United States Excentium Full time

    IT Service Desk Specialist II Excentium, Inc. is a Service-Disabled Veteran owned small business (SDVOSB) that provides Cyber Security Engineering, Information Assurance (IA), management, Certification and Accreditation (C&A), and other IT services to government and commercial organizations. We have an opportunity for an IT Service Desk Specialist II...


  • San Antonio, United States SecuriGence LLC Full time

    Job DescriptionJob DescriptionJob Title: Tier 1 Help Desk AnalystLocation: San Antonio, TexasClearance Level: Secret Clearance. Top Secret Preferred.SummaryWe deliver essential technology services to our customers in support of their missions to sustain the national security and provide services to our nation. SecuriGence is seeking a Tier 1 Help Desk...


  • San Antonio, Texas, United States NetImpact Strategies Full time

    Job SummaryWe are seeking a highly skilled IT Service Desk Specialist to join our team at NetImpact Strategies. As an IT Service Desk Specialist, you will be responsible for providing comprehensive support for incident and request management, delivering high-quality customer service, and ensuring efficient resolution of IT issues.Key ResponsibilitiesProvide...


  • San Antonio, United States Motion Recruitment Full time

    Contract Duration: 12+ Months Required Skills & Experience1+ year of helpdesk experience.MS Office Experience.Experience with VDI Support.WIN 10 experience.Good understanding of TCP/IP/DHCP/DNS Networks.Strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment....


  • San Antonio, United States Motion Recruitment Full time

    Contract Duration: 12+ Months Required Skills & Experience1+ year of helpdesk experience.MS Office Experience.Experience with VDI Support.WIN 10 experience.Good understanding of TCP/IP/DHCP/DNS Networks.Strong desktop support background with people management skills and wants to progress into a more high profile role within the sales and trading environment....


  • San Antonio, United States Alcala Consulting, Inc. Full time

    Job DescriptionJob DescriptionAs a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements. What you will do:Technical Role:Close 15...


  • San Antonio, United States Alcala Consulting, Inc. Full time

    Job DescriptionJob DescriptionAs a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements. What you will do:Technical Role:Close 15...