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Member Services Coordinator

2 months ago

Raleigh, United States North Carolina Community Health Center Association Full time

Title:  Member Services Coordinator 

FLSA Status:  

Shift: First 

Reports to: VP, Member Services and Operations Department: 

Member Services Employment Status: 

Supervisory Responsibilities:  No 

Travel: up to 30% 

Date Created/Last Evaluated: 2/9/2024 

Summary 

The North Carolina Community Health Center Association is a membership association of community health centers (federally qualified health centers and federally qualified health center look-alikes). NCCHCA’s mission is to promote and support patient-governed community health care organizations and the populations they serve. We support these 43 organizations in many ways, including training and technical assistance. The Member Services Team at NCCHCA leads agency efforts to anticipate, understand, and respond to member health center needs by coordinating and deploying NCCHCA and partner resources and identifying new program areas. 

The Member Services Coordinator (MSC) will provide key coordination support to the Member Services Department and all NCCHCA staff, as well as develop expertise in subject matter related to CHC operations, finance, and services. 

Responsibilities: 

Coordinate Project Operations  

• Support day to day management of several technology systems supporting member services, including Higher Logic Connected Community, WordPress website, Relias Management system, and Salesforce. 

• Coordinate internal meetings among NCCHCA team to plan and implement shared work. 

• Coordinate annual needs assessment for member health centers. 

• Create processes and provide staff leads support for peer learning workgroups made up of health center staff, including scheduling meetings, drafting agendas, and coordinating speakers.

• Support Event Coordinator in planning conferences, training, and other relevant meetings, as needed.

• Lead annual membership renewal process, creating reports for members on previous years’ services, updating contact lists, and creating process for Associate and Affiliate membership. 

• Work with other staff to create and maintain process for updated CHC Member Profiles and Sites and Services guide (guide detailing sites and services at health center across the state). 

• Coordinate monthly reporting for Primary Care Association Cooperative Agreement and other projects.  

Support New Program Ideas from Planning to Implementation 

• Work with VP of Member Services and Operations, President and CEO, and Director of Business Development to monitor emerging needs among NCCHCA’s member health centers and work with team to develop response. 

• Coordinate pilots for new projects, including scheduling partner meetings, monitoring progress, and creating project plans.  

Coordinate and Provide Direct Technical Assistance to Health Centers 

• Support technical assistance requests to move from initiation to completion effectively and efficiently. 

• Schedule meetings with health centers as needed to understand TA requests. 

• Work with NCCHCA General Counsel to develop contracts with health centers for services provided as needed. 

• Work with Member Services Team to document technical assistance requests and identify NCCHCA team members and external partners who will respond. 

• Coordinate schedules of contractors. 

• Complete reports after TA encounters or site visits. 

• Develop expertise and respond to CHC frequently asked questions. 

Minimum Qualifications (Degrees/Certificates)

• Bachelor’s degree in public health, health administration or related field.

• One-two years of experience in project or program coordination in health care, public health, or related field. 

• Familiarity with the work, requirements, and environment of federally qualified health centers. 

• Demonstrated ability to learn new technology. 

• Demonstrated ability to work with customer/client groups and/or experience in membership organizations. 

• Excellent written/verbal communication and problem-solving skills. 

• Must be flexible, self-motivated, able to prioritize multiple tasks. 

Knowledge, Skills and Abilities 

• Must be proficient in MS Word, Excel, and PowerPoint software programs. 

• Excellent verbal and written communication skills required. 

• Demonstrated ability to work as a team member and work effectively with diverse populations.

• Ability to manage multiple projects simultaneously. 

• Excellent written/verbal communication, problem solving skills, and attention to detail.  

• Ability to respond appropriately and professionally to staff and members of the public, in person and on the phone.

• Ability to work well in a fast-paced environment, juggle many priorities, and handle stress in a professional and positive manner.

• Ability to keep and maintain confidentiality.

• Ability to travel out-of-town, by air, and overnight.

• Ability to operate and foster a participatory, open, and flexible work environment.

• Demonstrated awareness of, and value for, cultural competence in task implementation. 

• Commitment to social justice.

Physical Demands

• Consistently working at desk in front of computer monitor, significant typing and data entry, majority of the day is spent indoors and sitting.

Work Environment 

• Typical office environment