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Dual Sales

2 months ago

Naples, United States Staybridge Naples - Marco Island Full time

The Dual Sales & Events Coordinator will provide high-level administrative support by conducting research, preparing statistical reports, resolving guest issues, performing clerical functions such as preparing correspondence internal and external, managing function room events, and group blocks, and providing hotel tours for prospective clients for at least (2) two hotels. Other key responsibilities include being on the property prior to and during events to ensure proper execution per the details of the Contract and Banquet Event Order (BEO). This requires the Dual Sales & Events Coordinator to have open work availability including the ability to work some nights and weekends as business needs dictate. Other miscellaneous tasks may be assigned by the General Manager and/or Regional Sales Manager. Given that the Dual Sales & Events Coordinator is a liaison between Naples Hotel Group and its clients, excellent writing skills, concise verbal communication, and listening skills are necessary.

Essential Duties and Responsibilities:

  1. Responsible for taking booking inquiry information via phone/email/RFP sites, qualifying the business, and preparing paperwork including business evaluations, proposals, contracts, BEOs, and Event Checks.
  2. Generate Group Room and Function Room leads through internet research & telemarketing.
  3. Update & maintain sales database Delphi. FDC.
    • Record account activity, call reports, traces, and Group Rooms Control Log by the due date in Delphi.FDC.
    • Meet or exceed weekly, monthly & quarterly sales task goals.
  4. Organize, file, and retrieve documents in appropriate files to maintain essential records used in the department operation.
    • Update Weekly Sales Report, Business Plan Group & BT Account actuals, & NHG Special Event Calendar weekly/monthly/quarterly as directed by General Manager.
  5. Responsible for creating Group Blocks within property PMS System & property Revenue Management System
  6. Responsible for managing group blocks including reservation requests, rooming list entry, group wash, and other applicable group procedures required by Naples Hotel Group and the property-specific Brand.
  7. Assist customers with meeting planning from inquiry to execution.
    • The dual sales & events coordinator may be required to be on property during function room events held at the hotel. This may require night and weekend availability as scheduled by the hotel General Manager.
  8. Participate in daily, weekly, and monthly meetings as assigned by General Manager.
  9. Coordinate cross-departmental communications for daily arrivals through oral and written instruction. Including confidently planning and conducting property tours with clear communication of hotels’ amenities.
  10. Ensure the prompt servicing of groups and accounts
  11. Take the initiative to support other departments and be willing to cross-train and cover the Front Desk as assigned by the General Manager.
  12. Periodically participate in sales blitz’ in conjunction with Regional Sales Manager and/or General Manager.
  13. Required to complete training assigned/required by Naples Hotel Group and property-specific Brand.
  14. Uses various computer word processing and other software packages to enter data, and produce contracts, correspondence, forms, memorandum, and other documents.
  15. Guest Satisfaction is of highest priority This associate must follow all guidelines and training set forth by management and the hotel-specific brand.
  16. Perform other duties as required or assigned.

Education and/or Work Experience Requirements:

Standard Qualifications:

  • High School Diploma or equivalent
  • Read, write, and speak English fluently

Additional Qualifications:

  • Excellent oral and written communication skills
  • Interpersonal and time management skills
  • Guest relation and problem-solving/ service recovery skills
  • Work varied shifts, including nights, weekends, and holidays
  • Hours Required: This is a salaried position, 40-50 hours per week are required
  • Proficiency with Microsoft Office 365 programs
  • Appropriate professional appearance and demeanor (specific standards available).
  • Passion for excellence and exceeding expectations
  • Attention to detail, organizational skills, and follow-through are a must
  • Love to learn