Client Service Representative

2 weeks ago

Naples, Florida, United States Brunello Cucinelli USA Full time
About Us

Brunello Cucinelli is a luxury Italian house specializing in cashmere and international informal luxury ready-to-wear. Our products are designed to stand the test of time, blending industry and craftsmanship. We value manual skills, craftsmanship, and exclusivity in our collections, which are a true expression of humanity and creativity.

Job Summary

The Client Advisor plays a crucial role in the financial success of the business by ensuring accurate inventories, impeccably maintained products, and organized stockrooms. This dual sales and operational role focuses on maintaining operational standards in the boutique.

Key Responsibilities
  • Maintain responsibility for all inbound and outbound product movement in the boutique.
  • Ensure all product movement is performed without error and packaged to company standards by given due dates.
  • Arrange all inbound and outbound shipping, including client-facing orders and inter-boutique transfers, and maintain appropriate files with documentation.
  • Support the execution of Visual Merchandising directives by preparing product and maintaining VM standards throughout the day.
  • Partner with leadership on inventory reporting and make recommendations for resolutions to issues that arise.
  • Conduct scheduled and as-needed Cycle Counts to identify and decrease shrink and improve inventory accuracy.
  • Maintain responsibility for all supply levels, including packaging, within the boutique.
  • Provide industry-leading Client Service by supporting Client Advisors in quickly locating and retrieving additional sizes, colors, and options.
  • Support store leadership in maintaining boutique standards regarding maintenance needs and facilities management.
  • Demonstrate product knowledge to support store sales, reduce inventory discrepancies, ensure transfer/shipping accuracy, and maintain physical product integrity.
  • Under the guidance and direction of Store Leadership, support managerial objectives, including opening and closing the store, cash handling, and other tasks as assigned.
  • Support the physical inventory process in partnership with store leadership, including leading and conducting physical inventory.
  • Demonstrate reliability and trustworthiness by acting with integrity in all interactions and following company policy and guidelines.
  • Promote cooperation and commitment within the team to achieve goals and celebrate team accomplishments and opportunities for growth.
Requirements
  • High School Diploma required.
  • 1-3 years of experience working in an elevated retail or hospitality environment.
  • Strong affinity for the Brunello Cucinelli brand and philosophy.
  • Exceptional customer service and networking skills.
  • Demonstrate flexibility and adaptability when workload or tasks are changed as necessitated by business.
  • Utilize business acumen and strong communication (both written and verbal) in relation to store business, product assortment, and business opportunities.
  • Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
  • Familiarity with RFID technology is a plus.
  • Ability to stand for multiple hours and lift up to 40 pounds without assistance.
  • Able to work a varied schedule each week, including nights and weekends.

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.

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