Assistant Branch Manager

2 weeks ago

Naples, Florida, United States Suncoast Credit Union Full time
Job Summary

We are seeking a highly skilled and motivated Assistant Branch Manager to join our team at Suncoast Credit Union. As a key member of our leadership team, you will be responsible for overseeing the daily operations of our service center branch, collaborating with the Service Center Manager to devise operational strategies, and creating an inclusive environment that fosters ownership and teamwork.

Key Responsibilities
  • Supervise and manage the daily operations of the service center, ensuring efficient and effective delivery of member services.
  • Support all aspects of the branch to improve individual and team operational performance, including supervising staff, managing personnel activities, and setting goals and objectives.
  • Build a high-performing team through the development of team members, motivating and developing staff, and recognizing and rewarding outstanding performance.
  • Direct and manage delivery system options within the service center to provide quality, efficient member service, and ensure compliance with regulatory requirements.
  • Manage personnel activities, including performance appraisals, disciplinary matters, and training and development programs.
  • Cultivate a strong team by building trust among staff, fostering open communication, and promoting a positive work environment.
  • Facilitate a service and sales culture within the service center to attain established goals, and promote and cross-sell Suncoast Credit Union financial products and services to meet the financial needs of members.
  • Secure negotiable items and confidential records, and assist with unusual transactions and authorize overrides or approvals within parameters.
  • Ensure checks received are scanned and submitted daily to Item Processing, and perform account maintenance for members, including origination, changes, reconciliation, and error resolution.
  • Ensure staff are compliant with regulatory requirements, policies, and procedures, including dual control, and process consumer loan and mortgage requests.
  • Interview members to determine loan qualifications and offer recommendations according to underwriting guidelines, and complete documentation required for loan disbursements.
  • Represent Suncoast Credit Union at community events, including public speaking, and support credit union expansion by recognizing opportunities to promote products to improve the financial lives of Suncoast members.
  • Demonstrate consistent proficiency in individual and overall branch work quality, including CIP and Red Flags, and implement organizational standards to minimize errors in member service, loans, and teller transactions.
  • Attend educational events to increase professional knowledge, and complete annual BSA/AML compliance training and understands employee's role in maintaining an effective BSA/AML compliance program.
Qualifications
  • Bachelor's degree preferred (a comparable combination of work experience and training may be substituted for education requirements).
  • 3+ years of experience as a Member Advocate or similar position in a financial institution.
  • Ability to prioritize tasks, deal effectively with competing and changing priorities to meet deadlines, and accurate, detail-oriented, and organized with task management.
  • Ability to analyze and resolve complex problems to effectively supervise the area of responsibility, and good knowledge and understanding of the credit union products, services, policies, and procedures pertinent to the job.
  • Good knowledge and understanding of regulatory compliance necessary to successfully perform job responsibilities, and good knowledge and understanding of all credit union computer systems and software applications required to perform job duties.
  • Good written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators.
  • Ability to communicate policies, practices, and procedures for direct reports and other stakeholders to understand.
Benefits
  • Financial Well-Being: Bonus Program up to 9%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts.
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage.
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO.
  • Community Involvement: Paid Volunteer Hours.
  • Growth: Degree Assistance up to $5,000 per year.

For more information, including additional benefits, please visit our benefits website at https://www.suncoastcreditunion.com/benefits.

Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK Employees flourish in an inclusive culture celebrating growth and prioritizing the community. Chartered in 1934, Suncoast has never furloughed any employees. For more information, please visit our careers site at https://www.suncoastcreditunion.com/careers.

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