Operations Leadership Support Specialist

3 days ago

Boston, United States LHC Group Full time

Summary The Operations Support Leadership Specialist is a clinical leader who provides agency office support with subject matter expertise in key agency office roles including Executive Director, Director of Clinical Operations, and Patient Care Manager. This position may also provide training and support for operational processes for clinical roles including Executive Directors, Directors of Clinical Operations, Patient Care Managers, Business Managers, and field staff. This role will support both newly acquired agencies (integration support) and existing agencies across the company. Working as operational change agents, operational improvement experts, and operations trainers, the Operations Support Leadership Specialist onboards new agencies to the company and supports existing agencies in performing to LHC’s best practice operational standards and expectations. This includes working to ensure all administrative support and data entry functions are operating effectively and efficiently within assigned locations. The Specialist’s work activities will require both onsite (travel) and remote support depending on the specific agency’s needs. Additionally, the Specialist will support organizational software testing, training, and operational implementation including teaching the electronic medical record functionality. Up to 80% travel required. Responsibilities Responsible for performing duties defined by the Executive Director, Director of Clinical Operations, and Patient Care Manager job descriptions. Provides on-site or remote support based on agency needs and in coordination with local and regional leadership. Work as operational change agents using key change management tools including communication, obtaining feedback from agency staff, advising agencies as internal customers, providing encouragement and data to support change. Work as operational improvement experts using knowledge of LHC standard operating procedures, metrics, reporting, and other key performance indicators to identify root causes, work to begin improvement, consult with and/or advise agency leadership during assignment and coach for improvement. Works as a new agency integration specialist – specifically onboards new agencies and operationally supports them in performing to LHC’s best practice operational standards and expectations. Works as operational trainer – specifically teaching agency office-based and field professionals LHC’s operational processes and policies. This includes collaborating with agency teams to identify training needs, develop and implement training plans. Creates content for training materials for agency and/or LHC as needed. Responsible for supporting organizational software testing, training, and operational implementation including teaching electronic medical record functionality. Education and Experience At least 3-years healthcare experience, or 3 years experience in an office administration role or a bachelor’s degree required. Current RN licensure in the state of practice with at least 1 year experience as a leader in home health or hospice care. Compact licensure strongly preferred. License Requirements Current Driver's License, vehicle insurance, and access to a dependable vehicle or public transportation. CA: One year prior professional nursing experience. LA: At a minimum, one year of clinical experience. RN licensure must have no restrictions. Company Overview LHC Group is committed to a culture of diversity, equity, and inclusion and is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any legally other protected characteristic. LHC Group Inc Home Office a part of LHC Group family of providers – the preferred post-acute care partner for hospitals, physicians, and families nationwide. We deliver high-quality, cost-effective care that supports our patients when and where they need it. From our home health, hospice, and community-based services to inpatient care at our clinics and hospitals, our mission is to reach more patients and families with effective and efficient healthcare. More hospitals, physicians, and families choose LHC Group because we are united by a single shared purpose: It's all about helping people. #J-18808-Ljbffr

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