Administrative Assistant

7 days ago


Syracuse, United States LanceSoft Full time

LanceSoft is hiring an Administrative Assistantlocated in East Syracuse.

Job description:
Job title: Administrative Assistant
Duration : Duration for 12+ months
Payrate- $28.00 - $31.00 USD hourly
Work type: Onsite

Job Details:

  • Expert on using data to training models.
  • The models are then used to automate processes like image classification, speech recognition, and market forecasting.
  • Confers with customers who contact the organization by telephone or electronically, provides information about organization products or services, discusses customer accounts, and obtains and addresses customer complaints.
  • Uses organization and product knowledge to address more difficult inquiries and provide follow-up.
  • Develops documentation used to solve difficult customer issues/requests/complaints.
  • Directs queries to appropriate department or personnel, as needed.
  • Research published materials and secondary sources of information to find additional sources of information that can be recommended to customers to answer their questions to ensure customer satisfaction is met.
  • Collects and consolidates information regarding customer interactions and transactions and analyzes customer interaction and customer service trends to facilitate future needs in training and improvements in customer services.
  • Confers with production, sales, shipping, warehouse, or other personnel to expedite or trace shipments.
  • May promote various products/services to ensure business targets are met.
  • May provide after-sales support for various client contracts.


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