Service Excellence Specialist

2 weeks ago

Atlanta, United States Primrose School Full time
Benefits:
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance
SERVICE EXCELLENCE SPECIALIST

WHAT A DIFFERENCE

At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.

We believe who YOU are is as important as what you know We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.

WHO WE ARE LOOKING FOR

The Service Excellence Specialist provides project management support for interdepartmental and cross departmental projects and initiatives. S/He ensures project deliverables are on track according to the timeline and partners with stakeholders to identify risks. This individual also provides administrative and logistic support to the School Excellence leadership team and large department events. A successful Service Excellence Manager demonstrates ownership of their work and day-to-day responsibilities, relates well to people and has the ability to think and understand concepts quickly and react appropriately.

WHAT YOU'LL DO
  • Provide support for the School Support Directors through a variety of administrative tasks.
  • Manages assigned projects, following all aspects of Project Management methodology; ensuring project workflow/lifecycle deliverables are met.
  • Collaborates with Executive Sponsors in the development of project charters, project goals and objectives, scope statements, deliverables, and assessing preliminary risks and assumptions as well as closeout procedures.
  • Works in tandem with various stakeholders and assists with resource plans, risk and quality plans, budgets, communications plans, and acceptance plans as needed.
  • Identifies and creates supporting resources for the School Excellence Team and Franchise Owners for Procare and other assigned projects.
  • Compose, proofread, organize, and maintain correspondence, reports, and other complex documents, including presentations, organizational charts, spreadsheets, and databases.
  • Maintains highly organized files for all projects containing all documentation, research, approvals, from project initiation to closure.
  • Assist with additional administrative duties such as travel management & coordination.
  • Manage time effectively to meet and exceed deadlines to ensure availability for additional projects.
  • Coordinate events for multiple projects and executives as needed.
  • Operates on an as-needed basis to be rapidly deployed based on project timelines and scope.
  • Prepares reports for school information in an effort to support schools, .
  • Provides meeting coordination and management of large scale events.
WHO WE ARE LOOKING FOR

We seek to build teams of individuals who maintain trusted relationships, demonstrate accountability, influence without authority, have a service mindset, agility and curiosity. Our ideal candidate will possess a mix of the following skills and competencies:
  • 2-5 years of related experience
  • Bachelor's degree in a related field is preferred but not required
  • Ability to maintain productive relationships with internal and external partners
  • Ability to tackle projects with autonomy; asks questions and enlists help as needed
  • Ability to solve problems with a willingness to listen to constructive feedback and adjust as needed
  • Ability to manage time and multiple competing priorities while maintaining service excellence
  • Proven attention to detail
  • Proficiency in Microsoft Office Suite
  • PMP is highly desirable but not required
  • Proven ability to communicate effectively, both written and verbally, to multiple groups, both up and down/ internal and external
WHAT YOU WILL GET
  • Commission or bonuses based on personal and company performance
  • 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
  • Full-time team members are eligible for health, dental and vision insurance
  • 401k with company matching up to 3.5% and company provided life insurance
  • Employee Assistance Program


At our headquarters, which we call the Support Center, and in regional support roles throughout the country, we seek to build teams of individuals who establish trusted relationships, demonstrate accountability, have a service mindset, and exhibit agility and curiosity.

We are proud to have a team bringing thought leadership and guidance through marketing, operations, education, information technology, real estate, franchise development, finance, accounting, legal, franchise administration and human resources.

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