Service Excellence Specialist
7 days ago
Quest Group Executive Search & Staffing Solutions is looking for a skilled Service Excellence Specialist to join our team. This exciting opportunity offers a competitive salary of $60,000 - $80,000 per annum.
The ideal candidate will have experience in Voluntary Benefits or financial client services, with a strong focus on client satisfaction and retention. A bachelor's degree in a related field or relevant experience may be considered in lieu of a degree.
Key Responsibilities:
- Develop and implement strategies to improve client satisfaction and retention.
- Conduct research and analysis to identify trends and areas for improvement, making recommendations to senior management.
- Collaborate with cross-functional teams to ensure seamless delivery of services.
- Maintain relationships with clients, providing exceptional service and resolving issues promptly.
Requirements:
- Bachelor's degree in a related field or equivalent experience.
- Minimum 3 years of experience in Voluntary Benefits or financial client services.
- Advanced knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
- Strong analytical and problem-solving skills, with the ability to work independently.
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