Service Excellence Specialist

7 days ago


Atlanta, Georgia, United States Quest Group Executive Search & Staffing Solutions Full time
About the Position

Quest Group Executive Search & Staffing Solutions is looking for a skilled Service Excellence Specialist to join our team. This exciting opportunity offers a competitive salary of $60,000 - $80,000 per annum.

The ideal candidate will have experience in Voluntary Benefits or financial client services, with a strong focus on client satisfaction and retention. A bachelor's degree in a related field or relevant experience may be considered in lieu of a degree.

Key Responsibilities:

  • Develop and implement strategies to improve client satisfaction and retention.
  • Conduct research and analysis to identify trends and areas for improvement, making recommendations to senior management.
  • Collaborate with cross-functional teams to ensure seamless delivery of services.
  • Maintain relationships with clients, providing exceptional service and resolving issues promptly.

Requirements:

  • Bachelor's degree in a related field or equivalent experience.
  • Minimum 3 years of experience in Voluntary Benefits or financial client services.
  • Advanced knowledge of Microsoft Office, including Excel, Word, and PowerPoint.
  • Strong analytical and problem-solving skills, with the ability to work independently.


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