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Information Communication Technology Support Engineer

3 months ago


Rincon, United States Aertssen Logistics USA, Inc. Full time

Aertssen Logistics USA, Inc. is seeking a hands-on IT Support Engineer to join our growing team. This is an onsite role that forms part of a larger global IT Team. In this role, you will act as the bridge between operational users and the IT team, providing on-site technical support to ensure maximum functionality and uptime of all IT systems. Our goal is to support the company's IT operations to the best of our ability.

Responsibilities:

  • Collaborate with the centralized IT department to set up systems and assist with hardware and software tasks upon instruction.
  • Purchase the required IT hardware for on-site usage.
  • Install, configure, and maintain network equipment in close cooperation with the centralized IT department.
  • Install, configure, and maintain software on personal end-user devices, with a focus on Microsoft systems and technologies.
  • Provide technical support to employees, including troubleshooting and resolving hardware, software, and network issues.
  • Escalate issues to the centralized IT department as needed, with clear communication and instructions to facilitate a fast resolution.
  • Assist with the setup and configuration of customer-specific information in the dedicated warehouse management software, with guidance and support from the centralized IT department.
  • Collaborate with other IT team members to develop and implement IT solutions, providing insights from daily on-site operations and assisting in software roll-out.
  • Monitor IT systems and data through dedicated portal to ensure optimal performance and uptime and take proactive measures to prevent or resolve issues.

Experience:

  • A Bachelor's degree in ICT or equivalent experience is a plus.
  • A proven hands-on approach to problem-solving.
  • Excellent communication skills and the ability to work effectively in a team.
  • Experience in corporate IT support, including hardware, software, and network troubleshooting.
  • Knowledge of Microsoft systems and technologies, including Windows OS, Office 365, Intune and Active Directory.
  • Basic knowledge of IT networking concepts and protocols are required, experience in Cisco Meraki is a plus.
  • Experience with warehouse management operations and IT systems is a plus.
  • Low-code development experience is a plus.
  • A passion for technology and a desire to continuously learn and improve.