IT Support And IT Training Specialist

3 weeks ago

Minneapolis, United States TEKsystems Full time

Description: Seeking a sociable, energetic Training and Applications Specialist to work in our Information Technology Department - someone who can provide technical assistance to all levels of employees. The ability to work in a fast-paced environment as part of a team with great personalities fosters an opportunity for professional growth. The responsibilities for this position will include, but are not limited to:  Maintain and record end user-support tickets and other applications, as required.  Document problems and remedial actions taken, or installation activities.  Analyze user requirements, procedures, and problems to automate or improve existing processes.  Read and develop technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.  Test programs, correct errors and make necessary modifications.  Work as part of a project team to coordinate solutions.  Train users and answer questions.  Approve, schedule and plan installation and testing of new products and improvements to computer systems such as the installation of new or existing software.  May be required to provide after-hours support.  Four year college degree.  Up to 5 years experience in the Information Technology field in a professional service environment.  Microsoft Office 365 and Windows 10 and 11 preferred.  Strong interpersonal relationships and ability to interact with all levels of the organization.  Ability to work within a team environment and work well under pressure with deadlines.  Ability to organize and prioritize work and follow assignments through to completion.  Ability to be flexible in schedule and adaptable to constant change.  Ability to effectively handle multiple tasks and frequent interruptions.  Ability to handle details with accuracy.  Job duties may require time over 37.50 hours per week.  Requires use of office equipment, such as computer terminals, telephones and copiers.  Requires sitting and computer-related activities for extended periods of time. Skills: Help desk support, Customer service Additional Skills & Qualifications: The IT Team is very family oriented and is a top Firm in the Twin Cities. They are very innovative and progressive. This individual will be a Jack of all Trades – assisting with Training and Project Management from time to time. Initially, they will be on site for 6 months and then move to a hybrid schedule (9 days on site and 3 weeks at home). Zoom Interview initially with in-person Interviews after if initial conversation goes well. Experience Level: Intermediate Level About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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