IT Operations Analyst

7 days ago

Birmingham, United States Protective Life Insurance Company Full time
The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life's uncertainties. Regardless of where you work within the company, you'll be helping provide protection and peace of mind when our customers need it most.
Protective Life is a values-driven company, and we strive to hire individuals to join our community that will reflect the company's legacy of doing the right thing, serving people, building trust, and simplifying everything. In addition to the duties of this job, we seek strong communication, organization, leadership, and multi-tasking skills. The ability to contribute in a team environment and employ a customer focused approach to the job are vital to all areas of Protective Life.
As an Application Support Analyst, you will play a crucial role in ensuring the smooth operation and continuous improvement of both third party and in house developed applications within Protective's environment. Your expertise will be essential in monitoring, troubleshooting, and supporting multiple business critical applications. This role serves as an escalation point for level one monitoring teams (NOC) for incident resolution, and will also work closely with development teams to identify and drive improvements within the applications.
Principal Duties & Responsibilities
  • Assess production support and data issues encountered by internal end users and assist in problem prioritization and resolution.
  • Assist application development teams in establishing monitoring for critical systems.
  • Create troubleshooting guides and document escalation plans for critical systems to be provided to level 1 teams.
  • Communicate the status of operations to allow for immediate response to service disruptions.
  • Monitor operating environment for performance, capacity, and system availability.
  • Provide technical support by troubleshooting and resolving issues related to application setup, configuration, or usage.
  • Provide value by evaluating, implementing, and supporting applications and systems that improve the working experience for Protective's internal teams.
  • Represent operational concerns within project teams including the ability to review and accept project releases into production on behalf of the team
Education & Experience:
  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent work experience).
  • 2-5 years of experience as a Technical Support Engineer or Application Support Specialist.
  • Strong problem-solving skills with the ability to diagnose and resolve technical issues effectively.
  • Excellent communication and interpersonal skills to collaborate with cross-functional teams and provide client support.
  • Familiarity with SQL and relational databases preferred.
  • Willingness and ability to investigate application and server level logs to determine root cause.
  • Familiarity with ITSM & ITIL Methodology
  • Knowledge of ServiceNow a plus.
Work Environment:
  • Internal Office Preferred (Hybrid Schedule 3 Days a week in office) or Remote work location acceptable for some out of state candidates. Employee will interact with Operations team members, IT business partners, and Application Development teams. Strong interpersonal skills are critical in this role.
Protective's targeted salary range for this position is $67,500 to $99,325. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective's total compensation package for employees.
This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance. Employee Benefits: We aim to protect our employees' wellbeing through a broad benefits offering. For example, we protect physical wellbeing through health, dental and vision insurance. We protect mental wellbeing through mental health benefits and an employee assistance program. We protect time away from work with a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day). We protect financial wellbeing through contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective's platform to improve wellbeing while earning cash rewards. Eligibility for certain benefits may vary by position in accordance with the terms of the Company's benefit plans.
Diversity and Inclusion: At Protective, we are committed to providing an inclusive culture where all employees are able to fully contribute and thrive. Our goal is to grow and develop our people, attract diverse talent and support strong, diverse communities.
We support diversity, equity, and inclusion by working to develop a culture of inclusion and belonging led by leaders who develop potential and embrace all skills and abilities. Our aim is to create an equitable environment for all leaders and employees that will drive performance and impact business strategy. In this way, we can increase overall diversity for leadership roles and pipelines of talent by maturing our hiring practices, robust development opportunities and focus on retention of key talent.
We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing the talents of a diverse and inclusive workforce.
Accommodations for Applicants with a Disability: If you require an accommodation to complete the application and recruitment process due to a disability, please email martina.winston@protective.com.This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

  • Collateral and Operations Analyst

    2 weeks ago

    Birmingham, United States altLINE by The Southern Bank Full time

    The Collateral and Operations Analyst is altLINE's internal audit position in the invoice factoring division. “Doing what we say we’ll do,” is critical to altLINE’s success, particularly as the business grows. We’re looking for the right person to help ensure our team executes on our policies and procedures.The ideal candidate will be comfortable...

  • Collateral and Operations Analyst

    2 weeks ago

    Birmingham, United States altLINE by The Southern Bank Full time

    The Collateral and Operations Analyst is altLINE's internal audit position in the invoice factoring division. “Doing what we say we’ll do,” is critical to altLINE’s success, particularly as the business grows. We’re looking for the right person to help ensure our team executes on our policies and procedures.The ideal candidate will be comfortable...

  • Operations Analyst

    3 weeks ago

    birmingham, United States Chicago Financial Search, Inc. Full time

    Operations Analyst - Wealth ManagementOur client is a well established Wealth Management company located in the Birmingham, MI area. They have an immediate need for an Operations Analyst with hand-on back-office experience who takes pride in ensuring smooth daily operations, accurate trade processing, and timely settlement of transactions. If you have...

  • Operations Analyst

    15 hours ago

    Birmingham, Michigan, United States Zenith Full time

    Job OverviewZenith, a leading media agency, seeks a skilled Operations Analyst to support client day-to-day account needs across various brands and business units. The ideal candidate will possess strong organizational/project management skills and a deep understanding of media and finance.Key ResponsibilitiesAssist in the execution of media campaigns,...

  • IT Operations Analyst

    2 days ago

    Birmingham, AL, USA, United States Protective Life Insurance Company Full time

    About the RoleWe are seeking a highly skilled IT Operations Analyst to join our team at Protective Life Insurance Company. As an IT Operations Analyst, you will play a critical role in ensuring the smooth operation and continuous improvement of our applications and systems.Key ResponsibilitiesAssess and resolve production support and data issues encountered...

  • Administrative Analyst 2

    2 days ago

    Birmingham, Alabama, United States 4P Consulting Inc Full time

    **Job Title:** Administrative Analyst 2**Job Summary:** We are seeking a highly skilled Administrative Analyst 2 to provide process and technology leadership for the Business Process and Innovation department within Operations and Business Shared Services.**Key Responsibilities:**Provide process and technology leadership for the Business Process and...

  • Business Intelligence Analyst

    3 weeks ago

    Birmingham, Alabama, United States UAB Health System Full time

    Job Title: Business Intelligence AnalystUAB Health System is seeking a highly skilled Business Intelligence Analyst to join our team. As a Business Intelligence Analyst, you will play a critical role in developing, managing, and presenting clinical operations information for Legacy of Hope.Key Responsibilities:Collaborate with end-users and a diverse team of...

  • Operations Specialist

    3 weeks ago

    Birmingham, Alabama, United States Chicago Financial Search, Inc. Full time

    Operations Analyst - Wealth ManagementOur client, a leading Wealth Management company, is seeking an experienced Operations Analyst to join their team in the Birmingham, MI area. As an Operations Analyst, you will play a critical role in ensuring the smooth daily operations of the company, accurate trade processing, and timely settlement of transactions.The...

  • Business Systems Analyst

    1 month ago

    Birmingham, Alabama, United States Southern Company Full time

    Southern Company is seeking a skilled Business Systems Analyst to join our team. As a key member of our Technology Organization, you will be responsible for providing exceptional service to our business partners by resolving technical issues and fulfilling service requests. Your expertise will be crucial in ensuring the smooth operation of our systems and...

  • Business Analyst Senior

    1 week ago

    Birmingham, Alabama, United States The PNC Financial Services Group, Inc Full time

    Job Title: Business Analyst SeniorAt The PNC Financial Services Group, Inc, we are seeking a highly skilled Business Analyst Senior to join our team. As a Business Analyst Senior, you will play a critical role in driving business growth and improving operational efficiency.Job Summary:The Business Analyst Senior will be responsible for analyzing business...

  • IT Operations Specialist

    3 weeks ago

    Birmingham, Alabama, United States Protective Life Insurance Company Full time

    Job Title: IT Operations AnalystWe are seeking a highly skilled IT Operations Analyst to join our team at Protective Life Insurance Company. As an IT Operations Analyst, you will play a critical role in ensuring the smooth operation and continuous improvement of our applications and systems.Key Responsibilities:Assess and resolve production support and data...

  • Business Systems Analyst

    3 weeks ago

    Birmingham, Alabama, United States Regions Bank Full time

    Job Description:At Regions Bank, we are seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in aligning information technology solutions with business initiatives.Key Responsibilities:Conduct business process analysis, needs assessments, and preliminary cost/benefits analysis to...

  • AMI Systems Analyst

    2 weeks ago

    Birmingham, Alabama, United States 4P Consulting Inc Full time

    Job Title: AMI Information Systems AnalystJoin our team as an AMI Information Systems Analyst and play a crucial role in managing the integration of 1.5 million customer meters with the APC billing system.Key Responsibilities:Design, develop, maintain, and deploy web projects to ensure they adhere to common software standards.Manage servers, operating...

  • Epic Systems Analyst

    3 weeks ago

    Birmingham, Alabama, United States The University of Alabama at Birmingham Medicine Full time

    Benefits and OpportunitiesWe offer a comprehensive benefits package, including 100% tuition assistance, wellness initiatives, generous paid time off, paid parental leave, and eligibility for the Public Service Loan Forgiveness Program.Key ResponsibilitiesSupport Radiology operationsDevelop and maintain skills in Project Management and HealthcareCollaborate...

  • Business Analyst Internship Opportunity

    1 week ago

    Birmingham, Alabama, United States OneStream Software Full time

    About the JobWe are seeking a highly motivated and detail-oriented Business Analyst Intern to join our team at OneStream Software. As a Business Analyst Intern, you will have the opportunity to gain hands-on experience in the Corporate Performance Management (CPM) industry and contribute to the development of our financial software.ResponsibilitiesPrepare...

  • Business Intelligence Analyst

    2 weeks ago

    Birmingham, Alabama, United States UAB Health System Full time

    Position Description:As a key member of the UAB Health System team, the Business Intelligence Analyst will play a crucial role in developing, managing, and presenting clinical operations information for Legacy of Hope. This position requires a strong focus on data analysis, visualization, and reporting to support informed decision-making across the...

  • IT Service Desk Analyst

    3 weeks ago

    Birmingham, Alabama, United States Clean Energy & Infrastructure Services Full time

    Job Title: IT Service Desk AnalystJoin our team as an IT Service Desk Analyst and play a critical role in maintaining the day-to-day computer operations of our Clean Energy & Infrastructure group. As a key member of our IT team, you will be responsible for providing technical support to our staff and customers, ensuring the smooth operation of our computer...

  • Business Systems Analyst

    4 weeks ago

    Birmingham, Alabama, United States Regions Bank Full time

    Job Description:At Regions Bank, we are seeking a highly skilled Business Systems Analyst to join our team. As a Business Systems Analyst, you will play a critical role in aligning information technology solutions with business initiatives.This position may function as a liaison between the line of business and the Information Technology (IT) department....

  • IT Service Desk Analyst

    4 weeks ago

    Birmingham, Alabama, United States Clean Energy & Infrastructure Services Full time

    Job Title: IT Service Desk AnalystJoin our team as an IT Service Desk Analyst and play a critical role in maintaining the day-to-day computer operations of our Clean Energy & Infrastructure group. As a key member of our IT team, you will be responsible for providing technical support to our staff and customers, ensuring the smooth operation of our computer...

  • Help Desk Analyst

    2 months ago

    Birmingham, United States Deploy Alloy Full time

    About the job Help Desk Analyst Overview Our Client seeks a motivated, customer-oriented IT Help Desk Analyst to join our dynamic IT support team. The ideal candidate will possess strong problem-solving skills, exceptional communication abilities, and a passion for providing high-quality technical assistance to our internal users. As an IT Help Desk...