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Host / Front Desk Representative

4 months ago

Culver City, United States Brightside Holdings LLC Full time
ABOUT US

We're Brightside, a feel-good company from the Founders of Drybar. We're looking for thoughtful, kind, and energetic hosts to launch our Culver City Flagship location and inspire our guests to feel lighter and brighter Brightside brings the benefits of infrared sauna and yoga together into one healing and day-changing experience that leaves our team and our guests feeling good. It has been our deepest wish to create a yoga concept that is consistent, genuinely uplifting, inspiring and filled with heart & soul. You know all the feel-good amazingness you experience at Drybar? - You'll find it here too.

THE FEEL-GOOD REVOLUTION

We provide more than just yoga and saunas. We help our guests feel lighter and brighter the minute they walk in the door. So they can be better mothers, fathers, partners, bosses, friends, coworkers, neighbors, and friends. We make the world a better place, one good feeling at a time. Interested in joining this feel-good revolution? Apply today
BENEFITS & PERKS

A revolutionary, feel-good culture
Competitive wage and flexible schedule
Flexible part-time and full-time positions
Health benefits and 1-week paid vacation for our full-time team members
Paid sick leave
W-2 employee status (we take care of everything for you)
Discount on Brightside apparel & retail items
Free unlimited Brightside yoga
1 free sauna session per month
ABOUT YOU

You are experienced in managing front of house operations for high-volume retail service businesses, technically proficient and acutely aware of your surroundings.
You are obsessed with over-the-top, first-class guest service and thrive in ensuring an amazing experience for anyone and everyone who walks through your doors.
Words that describe you include: customer service obsessed, servant-leader, energetic, technically proficient and detail-oriented. You have a hospitality orientation, are gracious and patient, warm in nature with strong communication skills.
Beyond ensuring an amazing experience, you are eager to join a guest-first brand
You are passionate about all things health and wellness and wholeheartedly believe in the benefits of infrared & yoga
You can't help but grow and are constantly striving to be your best self, and you're excited to leap into a rewarding adventure with Brightside
ROLE RESPONSIBILITIES

Create BRIGHT moments as often and regularly as you can for all guests and team members
Check-in and greet guests with a warm and friendly welcome
Provide over-the-top, exceptional guest service
Ensure studio is maintained to Brightside standards at all times
Maintain product knowledge for all studio retail operations
Provide instructor support as needed to ensure a successful class experience
Report all unsatisfactory guest experiences to the GM
Resolve guest service issues in studio
Assist guests with purchasing items from our retail boutique or add-ons for their class or sauna session
EXPERIENCE REQUIREMENTS

2-3 years in retail, preferably technology or front-desk, service-related experience
Passionate about health and wellness

Excellent problem solving and troubleshooting skills
Strong communication and multi-tasking skills
Experience with Mariana Tek & Zendesk preferred
Are a go-getter with a can-do attitude and plenty of positivity to spare
Love interacting with guests and proving an incredible client experience
Have a no task is too small attitude