ERP Technical Consultant

1 month ago

Rochester, United States ComTec Solutions Full time

Job Type

Full-time

Description

Description:

This role can be viewed as having two distinct functions.

1. Work directly with our development team to aid them in rapidly collecting development requirements from customers, as well as testing development customizations before they go back to the customer, therefore helping our teams stay on track and on time.

2. Build basic Epicor ERP Business Activity Queries (BAQs) and Dashboards. Investigate and resolve technical matters of significance for the customer and on behalf of the employer; and/or represent the Company in the handling and resolution of customer issues.

REPORTS TO: Director of Professional Services

DIRECT REPORTS: None

ESSENTIAL FUNCTIONS:

• Be the trusted technical advisor to clients on system configuration and implementation, using Epicor's signature methodology for problem identification, implementation, documentation, testing, and training

• Communicate with the customer to determine needs and contribute solution design as well as an overall business strategy

• Interpret requirements data and identify any gaps between the current state of purchased modules and desired functionality in a future state

• Assist with generating quote specifications and proposal generation

• Ability to adhere to project timelines and meet Service Level Agreement goals

• Test Customizations, BPMs, Crystal Reports, SSRS Reports, and Queries with attention to detail and accuracy

• Document all modifications to client software according to company policy

• Manage assigned tickets and task queues to meet deadlines and other milestones

ADDITIONAL RESPONSIBILITIES:

• Maintain daily timesheet and expense report entries and submit them accurately and timely

• Interface with the Service Coordinator

• Troubleshoot, identify, and evaluate alternative solutions to a problem

• Other duties as required

Requirements

TECHNICAL SKILLS:

• High level (Intermediate) of proficiency in MS Office and SharePoint

• Experience (Intermediate) with ERP Solutions such as Epicor, Infor Visual, Syteline, Great Plains, etc.

SOFT SKILLS & ABILITIES:

• Must be able to read, correctly interpret, develop, implement and test solutions based on the specifications document

• Strong written and verbal communication skills

• Pleasant and professional demeanor in all client and internal communications

• Ability to prioritize and manage multiple priorities effectively

• Intellectually resourceful with sound judgment and effective decision-making abilities

• Independent worker and able to work effectively on daily tasks without direct supervision

• Strong organization skills and ability to operate efficiently throughout daily tasks

• In general, be accountable for issues through resolution, understand when to escalate a problem to another team member and whom to escalate to; accepts escalated issues; and mentor when appropriate

• Demonstrates empathy with users and professionalism at all times

• Work well with clients at all levels

• Operates with client satisfaction in mind

• Energy, enthusiasm and results-oriented

• Strong troubleshooting and analytical skills

EDUCATION, EXPERIENCE, & KNOWLEDGE:

• Related Bachelor's degree or equivalent work experience

• Experience in a manufacturing environment with solid exposure to an ERP software.

• Understanding of Manufacturing Operations

• Proven success in ERP software project implementation and deployment across multi-business verticals

• Epicor application experience is a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

• Use of computer and office equipment

• Ability to remain calm in stressful situations

• Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

• Ability to schedule evening or weekend work occasionally

• Valid driver's license in your state of residence and reliable personal vehicle

Salary Description

Salary exempt

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