Patient Coordinator
3 weeks ago
Glendale, CA
3+ Month Contract
Pay: 27/hr, W 2
• Duration of Assignment: 13 weeks with a good chance to extend. There is an opportunity to go direct as this is to support new providers starting at the facility.
• Work hours: M-F, 8:30am - 5pm, 40 hours per week (30 minute lunch)
Work hours: M-F, 8:30am - 5pm, 40 hours per week (30 minute lunch)
The Support Coordinator will assist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. He/She will also coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity. The Support Coordinator will assist with the office clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every Physician. ssist with all aspects of patient care. Coordinate clinic schedules, patient appointments and follow up. Answers patient phone calls, verify insurance benefits, prepare charts for clinic and prepare charge tickets for clinic visits. Coordinate scheduling of all surgeries and diagnostic testing for patients which include sending pre-op packets to patients with surgery instructions, prepare surgery charge tickets and compile letters of medical necessity.
ssist the office with clerical duties. Other duties may include: assisting multidisciplinary team in managing the care of the patient's thru all phases (In-take/Evaluation/Listed) by acting as a liaison between the clinic and referring physicians; assisting in managing follow-up care for post surgical patients by setting up follow up care appointments; and/or coordinating an organized and efficient case flow of clinic scheduling. Must work with any and every physician in the Surgery Department. Other duties as assigned.
Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types.
Top 3 Required Skills:
1. Insurance knowledge
2. Customer Service
Education: HS Diploma
Entry level accepted.
Ability to communicate effectively in English both verbally and in writing.
Knowledge of medical terminology preferred. Familiarity with word processing, IDX, Cerner, PBAR and scheduling software is preferred.
CERTIFICATIONS REQUIRED: Fire Life Safety Training (LA City)
Basic Life Support Certification If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
Healthcare Provider from American Heart JOB ACCOUNTABILITIES • 1. Greets patients in a courteous and professional manner. • 2. Adheres to protect patient confidentiality. • 3. Process new referrals in a timely manner; this includes obtaining required outside medical records, entering demographic information into computer system and PBAR, provides medical records to physician / multidisciplinary team for review, provides insurance information to financial counselor for patient to be financially cleared, and schedule patient in clinic. • 4. Schedules patient's evaluation in a timely manner while accommodating patient's needs. This includes but no limited to: laboratories, diagnostic testing and consultations as needed. • 5. Schedules patient mandatory teaching classes. • 6. Understands the procedures for scheduling patients, and gives proper patient instructions. • 7. Notifies patient of upcoming appointments in a timely manner. • 8. Arranges patient clinic appointments as requested by the physician. • 9. Communicates all changes with patient and case information to all involved personnel. • 10. Demonstrates accuracy and thoroughness in entering information into computer systems (Cerner, PBAR). • 11. Works with various hospital personnel to resolve issues and accommodate patient. • 12. Preps charts for clinic, selection committee, and tumor board (if applicable). • 13. Assists in clinic with clerical and scheduling needs. • 14. Assist in translation as needed (if applicable). • 15. Provides phone coverage as needed. • 16. Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. • 17. Ability to work independently and in a team setting to accomplish duties in a timely manner. • 18. Knowledge of proper chart format. • 19. Performs other duties as assigned. The worker is required to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and/or extensive reading. Though these tasks are typically performed via close, visual acuity, reasonable accommodations would allow an employee with a disability to accomplish the same task without using vision. The worker is required to perform an activity that typically requires close visual acuity, such as visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes. The worker is required to have close visual acuity to operate motor vehicles and/or heavy equipment. The worker is required to have close visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned (i.e., custodial, food services, general laborer, etc.) or to make general observations of facilities or structures (i.e., security guard, inspection, etc.)
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