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Overnight Client Service Representative

3 months ago

Woodland Hills, United States VCA Animal Hospitals Full time

VCA Veterinary Specialist of the Valley (VCA VSV) is seeking a compassionate and dedicated Overnight Customer Service Representative to join our team. This position is crucial in providing exceptional customer service to pet owners during emergencies. The ideal candidate will have a passion for animals, excellent communication skills, and the ability to remain calm under pressure.

Client Interaction : Greet clients in person and over the phone with a warm, professional demeanor. Provide information and assistance regarding emergency services, hospital policies, and procedures.

Triage Coordination : Gather and relay critical information to veterinary staff to effectively prioritize and manage emergency cases.

Appointment Management : Schedule emergency and follow-up appointments, ensuring efficient hospital resources and time use.

Documentation: Accurately enter client and patient information into the hospital management system. Maintain up-to-date records and handle confidential information with discretion.

Payment Processing : Handle billing and payment transactions, including processing credit card payments, managing invoices, and addressing billing inquiries.

Communication: Serve as a liaison between clients and veterinary staff, ensuring clear and timely communication regarding patient status and care instructions.

Facility Management : Maintain a clean and organized reception area. Assist with light cleaning duties as needed to ensure a safe and welcoming environment.

Client Care: Provide emotional support to distressed pet owners, offering empathy and understanding during difficult situations.

Qualifications

Experience: Previous customer service experience, preferably in a veterinary or healthcare setting. Experience with emergency services is a plus.

Education: High school diploma or equivalent.

Skills:

Excellent verbal and written communication skills.

Strong problem-solving abilities and attention to detail.

Proficiency in using computer systems and software, including Microsoft Office and veterinary practice management software.

Ability to work independently and as part of a team.

Strong organizational skills and the ability to multitask in a fast-paced environment.

Reliable and punctual, with a strong sense of responsibility.

Benefits

We offer competitive compensation and great benefits, including medical/dental/vision, paid vacation (for F/T employees only), 401(k), generous personal pet care discounts, and more

The hourly range for this position is $18-$23, with a shift differential of $2.00 for the overnight shift. The shift differential is for hours worked between 6:00 PM to 7:00 AM. ACompensation is negotiable based on education, experience, and other relevant credentials.

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com