Technical Support Analyst I

3 weeks ago

Tupelo, United States Cadence Bank Full time

This is a job for a Technical Support Analyst I position with a company located in the Tupelo, MS area. What The Role is: This Service Desk position is responsible for first and second level user support. In addition to providing basic Level 1 support, this position provides support for issues typically considered to be more complex. Interacting directly with bank teammates, the Technical Support 1 fields initial requests for service and incidents through live calls and work tickets, resolving most support issues 'first call' without having to escalate the issue or hand off the issue to another technician or team. This role: supports and executes equipment configurations and setups; meets all assigned SLAs, department goals, and objectives; engages with and/or escalates to other support teams as appropriate. The successful candidate must have the ability to perform well in fast-paced environments, great listening and communication skills, strong troubleshooting and analytical skills, and an aptitude for supporting a broad array of computing needs. A foundational knowledge of IP and basic network connectivity and communication are required. The ability to work independently as well as in a collaborative team environment is necessary. Technical Certifications (such as A+, Net+, Microsoft or Cisco) are desirable but not required. How You will Make an Impact: Fields incoming calls to the Service Desk queue and provides necessary triage, support, and direction. Documents all requests in the Service Desk ticketing system. Provides initial end user support to all company employees across all lines of business. Performs basic and elevated Service Desk functions and project assignments as a team member. Collaborates with all IT and IS departments as required. Maintains communication with branches, departments, and associates throughout the resolution of the issue. Prepares technical reports as directed by collecting, analyzing, and summarizing information. Completes Service Desk tickets and activities within the required SLA/SLO or target dates. Escalates major service problems and incidents per the Technical Incident Management Process. Contributes personally with a "hands on" approach to the departmental efforts, goals, and strategies. Adheres to operating policies and procedures. Ensures that all inventory controls, policies, and procedures are adhered to. Documents procedures and processes for all applications or functions supported by Service Support. Provides support for training rooms, conference rooms or other facilities as assigned. Continues personal and professional development, technical training, with potential pursuit of certification. Who You Are: Bachelor's degree preferred in a technical field of study, equivalent experience and technical certifications considered. Minimum of one year in Service Desk or end-user support role with experience supporting/troubleshooting hardware, desktop applications, and/or other end user support needs. Excellent knowledge of Desktop operating systems (Windows 10). Windows applications including the MS Office Suite and Outlook. Experience providing live customer service in Help Desk, Call Center, or similar environment. Minimum of one year system administration experience supporting Windows PCs in an Active Directory environment. Working knowledge of Active Directory and user management. Basic understanding of LAN/WAN technology. Excellent knowledge of Windows, Microsoft Office and application software. Strong analytical and organizational skills as well as excellent oral and written communication skills Relates well with others and builds effective business relationships. Ability to extract clear and meaningful information from ambiguous situations. Experience with the following a plus: supporting remote users, remote control software, VPN, Citrix client, Google Application Suite. Ability to lift 30lbs. Ability to stand or sit for long periods of time. Ability to work flexib e hours. Qualifications Education: Bachelors (preferred). High School (required) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c). We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.

  • Technical Support Analyst I Role

    2 weeks ago

    Tupelo, Mississippi, United States Cadence Bank Full time

    **About the Role**We are seeking a skilled Technical Support Analyst I to join our team at Cadence Bank in Tupelo, MS. This is an exciting opportunity for a professional to provide exceptional customer support and technical expertise to our employees.As a Technical Support Analyst I, you will be responsible for providing first- and second-level user support,...

  • Technical Support Analyst I

    3 days ago

    Tupelo, United States Cadence Bank Full time

    What The Role is:This Service Desk position is responsible for first and second level user support. In addition to providing basic Level 1 support, this position provides support for issues typically considered to be more complex. Interacting directly with bank teammates, the Technical Support 1 fields initial requests for service and incidents through live...

  • Help Desk Support Technician

    3 weeks ago

    Tupelo, Mississippi, United States Cadence Bank Full time

    **Technical Support Analyst I Job Description**Cadence Bank is seeking a skilled Technical Support Analyst I to join our team in Tupelo, MS. This is an exciting opportunity for a professional to provide technical support and assistance to our employees, resolve complex issues, and contribute to the overall success of our organization.As a Technical Support...

  • Fraud Analyst I

    4 days ago

    Tupelo, United States Cadence Bank Full time

    This is a job for a Fraud Analyst I position with a company located in the Tupelo, MS area. Primary Purpose: The Fraud Analyst is responsible for managing and resolving billing disputes and fraudulent activity for Debit Cards and Credit Cards using Chargeback Rules and Regulations. Principal Duties and Responsibilities: Manage billing disputes and...

  • Credit Analyst I

    4 days ago

    Tupelo, United States Cadence Bank Full time

    Description Primary duty is to analyze and underwrite credit decisions submitted by various lines of business within the bank. Performs basic research and financial/statistical analysis to determine and document the creditworthiness of such requests. Compiles analysis, borrower, industry and other information into documents for review and approval. Obtains...

  • Treasury Management Analyst

    3 days ago

    Tupelo, United States Cadence Bank Full time

    DescriptionTreasury Management Analyst TrackAfter the initial three-month training course, Analysts in this track will continue their development by rotating with various Treasury Management teams, including the Treasury Support & Service Team, the Implementation Team, and the Sales Team. Upon completion of the program, Analysts in this role will understand...

  • Loan Review Analyst I

    2 days ago

    Tupelo, United States Cadence Bank Full time

    Description What The Role Is Review less complex assigned loans to ascertain quality of loan portfolio in a given market, line of business, or portfolio sector. Reviews compliance with loan policy and regulatory requirements. Consults with higher level loan review officers to complete reviews, if needed. Provides effective communication of findings to...

  • Credit Analyst

    4 days ago

    Tupelo, United States Cadence Bank Full time

    This is a job for a Credit Analyst I with a company located in the Tupelo, MS area. Responsibilities: Performs basic research and financial/statistical analysis to determine and document the creditworthiness of such requests. Compiles analysis, borrower, industry and other information into documents for review and approval. Obtains and analyzes pertinent...

  • IT Service Desk Specialist Position

    3 weeks ago

    Tupelo, Mississippi, United States Cadence Bank Full time

    **Job Summary**Cadence Bank is seeking a highly skilled Technical Support Analyst I to join our team in Tupelo, MS. As a Technical Support Analyst I, you will play a critical role in providing technical support and assistance to our employees, resolving complex issues, and contributing to the overall success of our organization.This is an excellent...

  • Help Desk Analyst

    2 weeks ago

    Tupelo, United States Apex Systems Full time

    Help Desk Analyst:Overview:Ability to be On-Site a few days a weekAny Experience with Microsoft TeamsRetail background, great with customer serviceResponsibilities:Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Primary tasks will be password resets and initial log-in issues. You are responsible...

  • Help Desk Analyst

    2 weeks ago

    Tupelo, United States Apex Systems Full time

    Help Desk Analyst:Overview:Ability to be On-Site a few days a weekAny Experience with Microsoft TeamsRetail background, great with customer serviceResponsibilities:Acting as a first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Primary tasks will be password resets and initial log-in issues. You are responsible...

  • IT Business Analyst

    4 months ago

    Tupelo, United States Cadence Bank Full time

    This is a job for a IT Business Analyst III position with a company located in Tupelo, MS. Shift: M - F (8:00 - 5:00) Overtime as needed Primary Purpose: This position acts as a liaison between the bank's business units and the technical staff. They collaborate with the business units to translate business needs into functional business requirements and...

  • Credit Analyst I

    3 days ago

    Tupelo, United States Linscomb & Williams Inc. Full time

    Primary duty is to analyze and underwrite credit decisions submitted by various lines of business within the bank.Performs basic research and financial/statistical analysis to determine and document the creditworthiness of such requests. Compiles analysis, borrower, industry and other information into documents for review and approval.Obtains and analyzes...

  • Technical Leadership Specialist

    2 weeks ago

    Tupelo, Mississippi, United States The Goodyear Tire & Rubber Company Full time

    Estimated Salary: $95,000 - $125,000 per year.About This Role:The IT Manager will be responsible for providing leadership and direction to a technical team, ensuring superior customer service, and executing department objectives by supporting projects and delivering results.Key Responsibilities:Provide leadership to the team for technical operations and...

  • IT Technical Support Professional

    2 weeks ago

    Tupelo, Mississippi, United States Southtec Full time

    Job SummaryWe are seeking a skilled Network Systems Engineer to join our team at Southtec.In this role, you will be responsible for designing, implementing, and maintaining our company's network infrastructure.Your primary objective will be to ensure the integrity and security of our network systems, while also identifying opportunities for improvement and...

  • Electrical Engineer I

    3 days ago

    Tupelo, United States Goodyear Dunlop Tires Germany GmbH Full time

    Press Tab to Move to Skip to Content LinkSelect how often (in days) to receive an alert:Electrical Engineer ILocation:Tupelo, MS, USCompany: GoodyearRequisition ID: 121443 Sponsorship Available:NoRelocation Assistance Available:YesGoodyear. More Driven.Primary Purpose:This position is responsible for the development of projects with moderate complexity or...

  • Manufacturing Technical Specialist

    2 weeks ago

    Tupelo, Mississippi, United States gpac Full time

    SalaryThe salary range for this position is $80,000 - $100,000 per year, depending on experience. We offer a competitive benefits package, including medical, dental, and vision insurance, retirement savings plan, and paid time off.Job DescriptionWe are seeking a highly skilled Field Service Engineer to join our team based out of the Memphis area. This role...

  • Digital Transformation Specialist

    2 weeks ago

    Tupelo, Mississippi, United States Cadence Bank Full time

    Job Title: Digital Transformation SpecialistAbout the Role:Cadence Bank is seeking a skilled IT Business Analyst to join our team. As a liaison between business units and technical staff, you will collaborate with stakeholders to translate business needs into functional requirements and integrate them into our application solutions.Main...

  • Community Relationship Manager Associate, I, II, or III

    1 day ago

    Tupelo, United States Trustmark Full time

    Community Relationship Manager Associate, I, II, or IIILocation US-MS-TupeloJob ID 2024-17996Category Retail BankingType Regular Full-TimeJob Grade 12FLSA Status ExemptJob Location: CompanyTupelo Fairpark CrossingOverviewThe purpose of this job is to operate under the guidance of Commercial Relationship Managers in the day-to-day activities of the...

  • Fraud Manager

    6 days ago

    Tupelo, United States Cadence Bank Full time

    Description What The Role Is The Fraud Manager will assist the Bank's efforts to identify, analyze, and mitigate fraud risks across all business lines, with a primary focus on deposit and digital fraud. This includes managing a team of analysts responsible for reviewing risks such as check fraud, account takeovers, kiting, counterfeit checks, and forged...