IT Service Desk Specialist Position

5 days ago


Tupelo, Mississippi, United States Cadence Bank Full time

**Job Summary**

Cadence Bank is seeking a highly skilled Technical Support Analyst I to join our team in Tupelo, MS. As a Technical Support Analyst I, you will play a critical role in providing technical support and assistance to our employees, resolving complex issues, and contributing to the overall success of our organization.

This is an excellent opportunity for a professional to develop their technical skills, work collaboratively with our IT teams, and make a meaningful impact on our business.

**Key Responsibilities:**

  • Provide first- and second-level user support, troubleshooting complex issues, and ensuring timely resolution of service requests.
  • Implement equipment configurations, meet service level agreements (SLAs), and contribute to the success of our organization.

**Requirements:**

  • Bachelor's degree in a technical field (preferred) or equivalent experience and technical certifications.
  • Minimum of one year in a Service Desk or end-user support role with experience supporting/troubleshooting hardware, desktop applications, and/or other end-user support needs.
  • Excellent knowledge of desktop operating systems (Windows 10), Windows applications (including the MS Office Suite and Outlook), and LAN/WAN technology.

**What We Offer:**

  • A competitive salary range of $55,000 - $75,000 per year, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A collaborative and dynamic work environment that values innovation and teamwork.

Estimated Salary: $65,000 per year



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