Help Desk Support Technician

1 week ago


Tupelo, Mississippi, United States Cadence Bank Full time

**Technical Support Analyst I Job Description**

Cadence Bank is seeking a skilled Technical Support Analyst I to join our team in Tupelo, MS. This is an exciting opportunity for a professional to provide technical support and assistance to our employees, resolve complex issues, and contribute to the overall success of our organization.

As a Technical Support Analyst I, you will be responsible for providing first- and second-level user support, troubleshooting complex issues, and ensuring timely resolution of service requests. You will work closely with our IT teams to implement equipment configurations, meet service level agreements (SLAs), and contribute to the success of our organization.

**Key Responsibilities:**

  • Field incoming calls to the Service Desk queue and provide necessary triage, support, and direction.
  • Document all requests in the Service Desk ticketing system.
  • Provide initial end-user support to all company employees across all lines of business.

**Requirements:**

  • Bachelor's degree in a technical field (preferred) or equivalent experience and technical certifications.
  • Minimum of one year in a Service Desk or end-user support role with experience supporting/troubleshooting hardware, desktop applications, and/or other end-user support needs.
  • Excellent knowledge of desktop operating systems (Windows 10), Windows applications (including the MS Office Suite and Outlook), and LAN/WAN technology.

**What We Offer:**

  • A competitive salary range of $55,000 - $75,000 per year, depending on experience.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A collaborative and dynamic work environment that values innovation and teamwork.

Estimated Salary: $70,000 per year



  • Tupelo, Mississippi, United States Navis Clinical Laboratories Inc Full time

    Clinical Laboratory Support Technician Job SummaryWe are seeking a skilled Clinical Laboratory Support Technician to join our team at Navis Clinical Laboratories Inc in Tupelo, MS. This full-time position offers a competitive salary of $14-16 per hour, depending on experience.The successful candidate will be responsible for supporting our Field Operations...


  • Tupelo, Mississippi, United States Cadence Bank Full time

    **About the Role**We are seeking a skilled Technical Support Analyst I to join our team at Cadence Bank in Tupelo, MS. This is an exciting opportunity for a professional to provide exceptional customer support and technical expertise to our employees.As a Technical Support Analyst I, you will be responsible for providing first- and second-level user support,...


  • Tupelo, Mississippi, United States Cadence Bank Full time

    **Job Summary**Cadence Bank is seeking a highly skilled Technical Support Analyst I to join our team in Tupelo, MS. As a Technical Support Analyst I, you will play a critical role in providing technical support and assistance to our employees, resolving complex issues, and contributing to the overall success of our organization.This is an excellent...

  • Support Advocate

    3 days ago


    Tupelo, Mississippi, United States Brandi's Hope Community Services Full time

    Job OverviewAt Brandi's Hope Community Services, we strive to provide a supportive environment where individuals with intellectual and developmental disabilities can thrive.We are currently seeking a Direct Support Professional to join our team. This role involves providing daily support to individuals with varying degrees of abilities, assisting them in...


  • Tupelo, Mississippi, United States Brandi's Hope Community Services Full time

    About This OpportunityWe're looking for a compassionate and dedicated professional to join our team as a Direct Support Professional. In this role, you'll have the chance to make a real difference in the lives of individuals with intellectual and developmental disabilities.ResponsibilitiesProvide daily support and assistance to individuals with varying...


  • Tupelo, Mississippi, United States Brandi's Hope Community Services Full time

    Job OverviewBrandi's Hope Community Services is a leading provider of community-based services for individuals with intellectual and developmental disabilities. We are seeking highly motivated and compassionate individuals to join our team as Direct Support Professionals (DSPs) in the Ennis area.The successful candidate will have a passion for helping others...


  • Tupelo, Mississippi, United States Red Lobster Full time

    **About the Role:**As a Server Support Associate at Red Lobster, you will play a critical role in ensuring that our guests have an exceptional dining experience. You will be responsible for setting up stations, refilling drinks, and pre-bussing tables, while also providing guest support for servers and maintaining a clean and organized workspace.**Key...


  • Tupelo, Mississippi, United States CVS Health Full time

    Take Your Career to the Next Level at CVS Health">We are driven by our purpose to deliver human-centric healthcare services that improve people's lives.As a Staff Pharmacist, you will have the opportunity to model our values, demonstrate genuine care for our patients, and contribute to our mission to increase access, lower costs, and improve quality...


  • Tupelo, Mississippi, United States Southtec Full time

    Job SummaryWe are seeking a skilled Network Support Professional to join our IT team. As a key member of our team, you will be responsible for supporting and maintaining company computers, servers, and networks.Responsibilities:Analyze and troubleshoot network issues to ensure seamless operations.Implement network upgrades and modifications to improve...


  • Tupelo, Mississippi, United States ZipRecruiter Full time

    Job OverviewWe are seeking a highly skilled and experienced Telecommunications Network Operations Manager to join our team at ZipRecruiter. The successful candidate will be responsible for supervising and managing the installation of new Ethernet services and associated network equipment supplying those services over fiber plant transport.About the RoleThis...


  • Tupelo, Mississippi, United States Tech24 Full time

    Job DescriptionAs a Commercial Foodservice and Refrigeration Technician at Tech24, you will be responsible for driving a company vehicle to and from customer sites to troubleshoot, maintain and repair commercial kitchen and refrigeration equipment. You will work independently and solve problems as quickly and efficiently as...


  • Tupelo, Mississippi, United States Great American RV Superstores Full time

    About the Role:Great American RV SuperStores is seeking a skilled RV Technician to join our team. The ideal candidate will have a strong background in mechanical repair and a passion for delivering exceptional customer service. Our team members believe in the Great American RV 10 Commitments, which include a commitment to doing the right thing, caring for...


  • Tupelo, Mississippi, United States Express Oil Change & Tire Engineers Full time

    Job DescriptionExpress Oil Change & Tire Engineers is the pre-eminent automotive maintenance provider in the nation with over 350 locations across 21 states, leading our industry through excellence, innovation, and growth.Job ResponsibilitiesSetting the highest standards of excellence and personifying our core values to support operations in the service...


  • Tupelo, Mississippi, United States gpac Full time

    Job DetailsWe are seeking a skilled Field Service Engineer to join our team based out of the Memphis area. This role involves remote work and travel throughout the surrounding states, with 75% weekly travel required. All travel expenses will be paid, and you will also receive compensation while traveling.The salary range for this position is $95,000 -...


  • Tupelo, Mississippi, United States SERVPRO of Tupelo Full time

    About the RoleWe are seeking a highly skilled and dedicated Property Restoration Specialist to join our team at SERVPRO of Tupelo.Job SummaryThis is a fantastic opportunity for a motivated individual to work in a dynamic environment where no two days are ever the same. As a Property Restoration Specialist, you will play a critical role in restoring...


  • Tupelo, Mississippi, United States Brandi's Hope Community Services Full time

    We are looking for a highly motivated and empathetic Direct Support Professional to join our team at Brandi's Hope Community Services. As a Direct Support Professional, you will be responsible for providing support to individuals with varying degrees of development and intellectual disabilities, helping them to achieve their full potential.You will assist...

  • Fiber Network Manager

    4 weeks ago


    Tupelo, Mississippi, United States Inabia Software & Consulting Inc. Full time

    Job SummaryWe are seeking a highly skilled Fiber Network Manager to join our team at Inabia Software & Consulting Inc. This is a challenging role that requires strong technical expertise and leadership skills.Key Responsibilities:Schedule and manage personnel workload for supporting the wireless and fiber networks ensuring efficient deployment of...


  • Tupelo, Mississippi, United States Brandi's Hope Community Services Full time

    Job OverviewBrandi's Hope Community Services is seeking a dedicated individual to join our team as a Direct Support Professional. This role offers an opportunity to make a positive impact in the lives of individuals with intellectual/developmental disabilities.The successful candidate will provide daily support and assistance to our clients, helping them to...


  • Tupelo, Mississippi, United States American Driver Full time

    Company OverviewAmerican Driver offers an excellent opportunity for Class A CDL graduates to kickstart their trucking careers. With a strong focus on training and development, our team provides the necessary skills and support to help new drivers succeed.


  • Tupelo, Mississippi, United States Tupelo Nursing and Rehabilitation Center, LLC Full time

    About Us">Tupelo Nursing and Rehabilitation Center, LLC provides high-quality care to the senior community in Tupelo, MS. We offer a range of services including speech therapy, occupational therapy, physical therapy, and dementia/Alzheimer's care.">Job Summary">We are seeking a motivated Certified Nursing Assistant / CNA to join our team. As a member of our...