SA Case Manager

Job Type

Full-time

Qualifications

Case management: 1 year (Preferred)

Full Job Description

Job Summary:

Definition of service: Substance use case management services assist individuals and their family members in accessing needed medical, psychiatric, psychological, social, educational, vocational, recovery, and other supports essential to meeting the individual's basic needs. Substance use case managers are to be person centered, individualized, and culturally and linguistically appropriate to meet the individual's and family member's needs.

Target group: The Medicaid eligible individual shall meet the Diagnostic and Statistical Manual of Mental Disorders (DSM-5) diagnostic criteria for a substance use disorder , and/or co-occurring disorders. Tobacco-related disorders or caffeine-related disorders and nonsubstance-related disorders shall not be covered. Substance use case management shall include an active individual service plan (ISP) that requires a minimum of two substance use case management service activities each month and at least one face-to-face contact with the individual at least every 90 calendar days. Substance use case management is reimbursable on a monthly basis only when the minimum substance use case management service activities are met.

Responsibilities:

Assessing needs and planning services to include developing a substance use case management individual service plan (ISP). The ISP shall utilize accepted placement criteria and shall be fully completed within 30 calendar days of initiation of service;

Enhancing community integration through increased opportunities for community access and involvement and enhancing community living skills to promote community adjustment including, to the maximum extent possible, the use of local community resources available to the general public;

Making collateral contacts with the individual's significant others with properly authorized releases to promote implementation of the individual's ISP and his community adjustment;

Linking the individual to those community supports that are most likely to promote the personal habilitative or rehabilitative, recovery, and life goals of the individual as developed in the ISP;

Assisting the individual directly to locate, develop, or obtain needed services, resources, appropriate public benefits and transportation as needed;

Assuring the coordination of services and service planning within a provider agency, with other providers, and with other human service agencies and systems, such as local health and social services departments;

Monitoring service delivery through contacts with individuals receiving services and service providers and site and home visits to assess the quality of care and satisfaction of the individual;

Providing follow-up instruction, education, and counseling to guide the individual and develop a supportive relationship that promotes the ISP;

Advocating for individuals in response to their changing needs, based on changes in the ISP;

Discharge Planning - prepare individuals for transitions in life;

Knowing and monitoring the individual's health status, any medical condition, and medications and potential side effects and assisting the individual in accessing/contacting primary care and other medical services, as needed;

Understanding the capabilities of services to meet the individual's identified needs and preferences and to serve the individual without placing the individual, other participants, or staff at risk of serious harm.

Orients newly admitted individuals by reviewing program requirements, participant responsibilities and completing initial paperwork.

Acts as the primary point of contact for individuals and the Interdisciplinary Care Team (ICT); leads ICT process and meetings; facilitates communications among relevant parties regarding individuals' attendance, drug test results, etc.

Assesses for appropriate changes or additions to services, facilitates referrals for the members, and ensures the ISP is updated as necessary.

Establishes and maintains positive, cooperative working relationships with discharge planning staff at state and local psychiatric facilities and inpatient/residential substance abuse treatment settings to reinforce the concept of inpatient treatment as time limited and to facilitate smooth transition from one treatment setting to another.

Daily service documentation shall support medical necessity criteria. Progress notes shall be written, signed, and dated the date of service or within one business day from the time the service was rendered. Progress notes must include the individual's circumstance, treatment and progress or lack of progress toward goals, objectives on ISP and staff's intervention.

Maintains confidentiality and security of Protected Health Information (PHI) as outlined in the Confidentiality Agreement.

Additional duties as assigned by Clinical Director, ARTS Program Manager, or Director of Operations.

Other Duties:

Coordinate with other Agencies to avoid a duplication of services.

Communicate weekly with community partners that referred individuals to substance use services with Calm Source, LLC.

Assists with Emergency Crisis intervention as needed.

Enhances community integration by developing opportunities for community access and involvement.

Participates in community presentations regarding substance use and co-occurring services.

Travel throughout the Danville, Pittsylvania County area as needed

Knowledge Required:

• Knowledge of the diagnostic categories and nature of substance use disorders, and/or co-occurring disorders.
• Knowledge of ASAM Levels of Care.
• Knowledge of the treatment modalities, intervention techniques, counseling theories, and types of behavioral health services available at Calm Source, LLC and in the community.
• Knowledge of Office Base Opioid Treatment (OBOT) requirements and assisting clients with a remaining complaint with Medication-Assisted Treatment (MAT).
• Basic understanding of psychotropic medications effects and potential side effects.
• Knowledge of different types of functional assessments and their use in services planning.
• Knowledge of the signs, symptoms, and effects of substance use disorders, mental illnesses and program philosophy for service provision.
• Knowledge of goal development and case management practices
• Understanding of psychotropic medication effects and potential side effects.
• Knowledge of family dynamics.
• Knowledge of state and community resources available to individuals.
• Knowledge of human rights and confidentiality laws.
• Knowledge of the service planning process and major components of a service plan.
• Knowledge of general principles of record documentation.
• Knowledge of individual rights and responsibilities.
• Knowledge of communication principles and techniques.
• Knowledge of crisis intervention techniques.
• Knowledge of Conflict resolution techniques

Abilities Required:

• To work independently and perform assigned duties by exercising discretion and independent judgment.
• To be persistent while remaining objective.
• To function as a team member, maintaining cooperative, effective work relationships.
• To communicate a positive regard for individuals and their families.
• To establish and maintain ongoing supportive relationships.
• To follow instructions and carry out directives in a positive, cooperative manner.
• To exhibit highly adaptable Verbal/written communications skills.

Skills Required:

• Interviewing techniques.
• Analytical and deductive skills to problem solve and negotiate with individuals and service providers.
• Interpretive skills to observe, record, and report on an individual's functioning.
• Identifying and documenting an individual's need for resources, services, and other supports.
• Using information from assessments, evaluations, observations, and interviews to develop service plans and advocate for individual.
• Formulating, writing, and implementing individualized and measurable service plans to promote goal attainment.
• Coordinating services and monitoring progress.
• Effective time management skills

Experience and Professional Qualifications:

• Bachelor's degree in psychology, social work, vocational rehabilitation, counseling, or other VA DMAS approved Human Services degree, or a certified psychiatric rehabilitation practitioner in VA required or
• Master's degree in psychology, social work, or counseling from an accredited college or university preferred.
• At least one year of experience within the past seven years providing substance use or mental health services preferred.

Training:

• Staff must be currently certified in: CPR, First Aid, and verification of Tuberculosis screening.

Background Investigation:

• Staff must successfully complete a criminal background records check conducted by the DBHDS criminal background investigation unit.
• Staff must also have a central registry check completed and must not have any history of positive findings.

Job Type: Full-time

Pay: $18.00-$25.00

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