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Sr. C-Suite IT Executive Support Technician

2 months ago

Miami, United States Lennar Full time
We are Lennar

Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future

The Sr C-Suite IT Executive Support role is responsible for providing timely and effective IT support to the senior executives of the company, ensuring that their IT needs are met, and their issues are resolved. The IT Executive Support role also liaises with other IT teams and vendors to coordinate IT projects, upgrades, and maintenance for the executive offices.

Responsibilities
  • Provide white glove IT support to C-Level Leadership and their direct staff, including troubleshooting, installing, configuring, and maintaining hardware, software, and network devices including laptops, desktops, iPhones, iPads, Apple Watches, Air Pods.
  • Establish trust and confidence with C-level executives and their direct staff.
  • Respond to all IT requests and incidents via phone, email, or in person, and escalate complex or urgent issues to the appropriate IT teams or vendors.
  • Manage the IT inventory and assets for the executive offices, including ordering, tracking, and disposing of IT equipment and supplies.
  • Coordinate IT upgrades, and maintenance for the executive offices, ensuring minimal disruption and optimal performance.
  • Document IT processes, procedures, and best practices for the executive offices, and provide IT training and guidance to the senior executives and their assistants.
  • Monitor and report on the IT service level agreements and performance metrics for the executive offices and identify areas for improvement.
  • Demonstrate self-management skills and effectively prioritize tasks and meet deadlines in a fast-paced environment.
  • Provide AV support to address any issue related to video and audio systems during meetings and events.
  • Stay current with the latest developments in Apple technology and software updates to provide informed support and recommendations.
  • Ensure that regular backups are conducted, monitored, verified for integrity, and completeness.
Qualifications
  • Bachelor's degree in IT, computer science, or related field, or equivalent work experience.
  • At least 5 years of IT support experience, preferably in a corporate environment.
  • Excellent communication, interpersonal, and customer service skills, with the ability to interact professionally and diplomatically with senior executives and stakeholders.
  • Experience working with Mac/PC hardware/software, mobile phones/tables, a wide array of computing peripherals and accessories.
  • Experience supporting major Executive events (i.e., Quarterly Earnings Calls, Board of Directors Meetings)
  • Strong technical skills and knowledge of IT systems, applications, and devices, including WinOS, macOS, iOS, Office 365, Outlook, Word, PowerPoint, VPN, OKTA Verify, printers, scanners, etc.
  • Ability to work independently and as part of a team, with a high degree of initiative, flexibility, and problem-solving skills.
  • Ability to prioritize and manage multiple tasks, projects, and meet deadlines under pressure.
  • Ability to handle confidential and sensitive information with discretion and integrity.
  • Certifications in Apple Certified Support Professional (ACSP), Apple Certified Mac Technician (ACMT), or Apple Certified IOS Technician (ACiT), Microsoft, or other relevant IT fields are preferred.
  • Ability to maintain confidentiality and professionalism in handling sensitive information and communications.
  • Excellent communication and interpersonal skills with the ability to interact effectively with executives and their teams.
  • Prominent level of dependability and reliability committed to delivering white-glove exceptional services.
  • Ability to maintain composure under high stress and critical situations.
  • Skilled at adapting to and maintaining a wide range of personalities and temperaments to stabilize critical incidents and situations.
Life at Lennar

At Lennar, Everything's Included in our homes, and Everyone's Included on our team. Our Everyone's Included vision is to unleash the power of diversity within our workforce to drive innovation and sustainable growth.

Lennar Associates will be eligible for many benefits in accordance with Lennar's policies and applicable plan terms, included:

Benefits to make your heart smile
  • Comprehensive medical, dental, and vision benefits.
  • Flexible Spending Accounts, Health Savings Accounts, Health Reimbursement Accounts and Commuter Savings Accounts.
  • Vacation - up to 3 weeks of vacation per year upon hire
  • Holidays, sick leave, & personal days
  • Everyone's Included Day- We offer one paid day each year to celebrate, engage, in and/or observe a cause that is meaningful to you.
  • 401(k) savings plan with immediate vesting and 100% company match up to 5% of eligible pay.
  • Paid maternity & bonding leave.
  • New hire referral bonus program.
  • Associate Assistance Plan.
  • Lennar Education Assistance Program (LEAP)- Provides Student Loan Repayment Assistance
  • Associate Discount Program through Perks at Work
  • Associate Home Purchase Program
  • If enrolled in a Lennar medical plan, you can earn additional money in well-being rewards for a variety of wellness activities.

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.