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Patient Access Rep II
3 months ago
HealthCare Support is actively seeking a Patient Access Rep II to fill an opening in Birmingham, Alabama.
Daily Responsibilities for Patient Access Rep II:
- Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions
- Resolves Physician's office and Patient issues
- May experience extreme patient volumes and uncooperative Patients
- Must obtain complete and accurate patient demographic information
- Greeting customers following Conifer Standards of Care, provides world-class customer service, completes full patient registration at date of service, adheres to financial & cash control policies & procedures, thoroughly explains and secures Hospital & patient legal forms (i.e., Advance Directives, Conditions of services, Consent for treatment, Important Message from Medicare, EMTALA, etc.).
- Scan Protected Health Information, create and file patient information packets/folders for upcoming Hospital services
- May also assist with scheduling diagnostic procedures (enters data in scheduling system, provide customer with appointment instructions, other tasks as needed)
- Educates patients about patient financial liabilities, employs proper, compliant patient liability collection techniques before, during & after date of service, performs Hospital cash reconciliation & secured payment entry in adherence to financial & cash control policies & procedures
- Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors
- May also assist with scheduling and coordinating post discharge care for patients
- Shift: 6p - 6a
Required Qualifications for Patient Access Rep II:
- 1+ year in a Customer Service role
- 1+ year administrative experience in medical facility, health insurance, or related area
- High School diploma or equivalent
- 35 WPM - we will not test but please make sure they are competent in typing
- Ability to work in a fast paced environment
- Must be able to perform essential job duties in at least two Patient Access service areas including ED
- Uses proper negotiation techniques to professionally collect money owed by our Patients/Guarantors
Preferred Qualifications for Patient Access Rep II:
- Some college coursework - please notate on resume even if they did not graduate or are currently enrolled
- Understanding of Third Party Payor requirements preferred
Benefits for Patient Access Rep II:
- Immediate enrollment in Health Insurance
- Dental Insurance
- Life Insurance
- Employee Assistance Program (EAP)
- Access to Investment Accounts
- Career and educational tools within our Ingenovis ACT (Advocacy) Program
Pay Details: $16.40/hour
Interested in being considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
For additional consideration, please email a copy of your resume to jessica.macdonell@healthcaresupport.com with your phone number, the job title and location, and our recruiters will reach out.
Healthcare Support Staffing, LLC. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law.
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