BRANCH MANAGER

5 days ago

Orange City, United States Launch Credit Union Full time
Job Details Job Location Orange City, FL Position Type Full Time   Description

Position Summary:

Accountable and responsible for overseeing and coordinating all sales and operations of the branch. Implements strategies to improve sales and operational performance in efforts to achieve financial sales goals. Hiring employees and leading the onboarding and employee training process, building rapport with members and the community.

Primary Responsibilities and Duties:

  1. Maintains a highly motivated and well-trained staff, oversees orientation of new employees, mentors and develop employees, and maintains effective employee relations. Identifies developmental opportunities and initiates training and other actions to ensure employees are well equipped to successfully perform job duties.
  2. Creates strategies to drive all aspects of branch performance to include increasing revenue and member loyalty. Collaborates with VP/Branch Experience, cross-functional partners, and management to develop and implement business strategies to achieve branch goals.
  3. Initiates activities and defines standards to ensure members have a memorable experience and their financial needs are satisfied.
  4. Coaches team to engage with members utilizing tools and systems to uncover needs, provide solutions and offer consultation to improve member financial well-being.
  5. Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching, and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance, activity, and production expectations through effective and ongoing performance management.
  6. Delegates and empowers teammates to take over tasks and responsibilities to accomplish results for which BM has ultimate responsibility.
  7. Leads effective branch sales meetings and activities. Responsible for new consumer and business member acquisition. Performs member services and lending functions as needed to meet workload demands.
  8. Evaluates job performance of branch staff to ensure quality of work and service to members. Monitors all branch reporting and collaborates with VP/Branch Experience to ensure branch achieves goals. Completes annual performance reviews. Supports HR policies and guidelines as established in the employee handbook. Upholds behaviors expected per the credit union's Core Values.
  9. Ensures compliance with credit union policies, laws and regulations set forth by the National Credit Union Administration (NCUA) and other regulatory agencies. Makes management decisions consistent with credit union policies and procedures assuring a uniform and consistent approach.
  10. Reviews branch operations, production, and member service levels consistently. Identifies opportunities and implements actions to correct inefficiencies.
  11. Ensures branch employee schedule supports operational readiness. Monitors and approves timekeeping entries, overtime, and paid time off. Coordinates staffing to minimize overtime.
  12. Assists employees and members in solving account and operational issues.
  13. Manages and monitors branch operations and appearance to ensure a consistent professional approach; analyzes and monitors the security and safety of the branch to include proper opening/closing procedures.
  14. Fosters team culture and supports Diversity, Equity, and Inclusion efforts within the credit union by providing open lines of communication and cooperation between all departments.
  15. Leads all branch business development efforts. Represents the credit union by participating in community activities to promote Launch products and services.

Other Responsibilities and Duties

  1. Consults with VP/Branch Experience, communicating any issues, irregularities, new developments, changes, and other important information within area of responsibility.
  2. Participates with the management team by contributing ideas, concerns, and solutions. Serves on credit union project teams leveraging expertise.
  3. Approves member exceptions and authorize fee refunds.
  4. Implements and maintains operational procedures to maximize efficiency and quality of work, following all Launch Credit Union policies and procedures.
  5. Follows and complies with all Launch Credit Union policies and procedures.
  6. Ensures branch staff completes compliance training as assigned. Completes assigned compliance training in a timely manner.
  7. Maintains a professional and courteous demeanor with all people, including all Launch employees, members, board members and outside vendors.
  8. Attends required meetings and training sessions. Some travel required.
  9. Performs other duties as assigned.

    Supervisory Responsibilities

    Oversees the day-to-day operations and staff within assigned areas of responsibility. The incumbent is responsible for the overall direction, coordination, and evaluation of assigned areas of responsibility and executes supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include, but are not limited to, interviewing, hiring, and training of employees; corrective action; termination decisions; planning; assigning and directing work; appraising performance; rewarding and carrying out disciplinary actions; addressing complaints and resolving problems.


Qualifications

Education, Experience and Skills Required

  1. High school diploma or GED.
  2. Minimum of five years similar or related experience, preferably in a financial institution.
  3. Internal Candidates: Satisfactory Completion of Launch's Aspiring Leaders Course (ALC) or minimum of two years supervisory experience. External Candidates: Minimum of two years supervisory experience required.
  4. Ability to obtain a NMLS (Nationwide Mortgage Licensing System & Registry) is required.
  5. Serves as a role model by delivering an exceptional member experience and focuses on building relationships. Engages members and understand their financial needs to identify and make the appropriate product/service recommendations to meet those needs.
  6. Strategic and sales oriented.
  7. Must be able to successfully coach and mentor employees. A significant level of trust and diplomacy is required.
  8. Strong written, oral, and interpersonal skills.
  9. Detail oriented, accurate, able to work under pressure, adapt to change and delegate.
  10. Analytical, highly organized, decision making, time management, and problem-solving skills.
  11. Must be able to meet/exceed production goals.
  12. Must be knowledgeable or ability to quickly learn credit union products, services, policies, and procedures, including the various types of loan products and electronic services. Ability to learn and understand the documentation that is required for each loan and how to read a credit report.
  13. Knowledge of Notary and Medallion Signature Guarantee processes.
  14. Must be knowledgeable or ability to quickly learn the applicable regulations (i.e., Reg B, D, Z, CC, BSA, TISA, etc.).
  15. Proficient with the use of computers. Ability to quickly learn software applications, multiple programs, and systems.

  • Mortgage Branch Manager

    12 hours ago

    Orange, Texas, United States HILLHURST MORTGAGE, INC. Full time

    Job OpportunityAt HILLHURST MORTGAGE, INC., we are seeking a highly skilled and experienced Mortgage Branch Manager to lead our Florida branch. As a key member of our team, you will be responsible for overseeing the entire loan origination process, ensuring compliance with company policies and industry regulations.Key ResponsibilitiesManage the loan...

  • Branch Support Manager

    4 weeks ago

    Orange, California, United States Aveanna Healthcare Full time

    Job SummaryAveanna Healthcare is seeking a highly skilled and detail-oriented Operations Coordinator to join our team. As a key member of our branch support team, you will be responsible for providing top-level customer service to internal and external clients, ensuring seamless clinical operational support activities.Key Responsibilities:Medical Records...

  • Branch Manager Downtown Orange County District

    21 hours ago

    Orange, California, United States Wells Fargo Full time

    About this role:We are seeking a highly skilled and experienced Branch Manager to lead our Downtown Orange County branch. As a Branch Manager, you will be responsible for leading a team of bankers to deliver exceptional customer service and drive business growth.Key Responsibilities:Lead a team of bankers to achieve business objectives and deliver...

  • Branch Manager

    4 days ago

    Oklahoma City, Oklahoma, United States International Bank of Commerce Full time

    Job Title: Branch ManagerWe are seeking a highly motivated and experienced Branch Manager to join our team at International Bank of Commerce. As a Branch Manager, you will be responsible for leading a team of employees to provide exceptional customer service and drive sales growth in our branches.Key Responsibilities:Maintain branch sales performance...

  • Branch Manager

    2 weeks ago

    Commerce City, Colorado, United States Citizens Full time

    Job DescriptionAs a key member of our team, you will play a vital role in driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.The ideal candidate will have experience working in the digital space to showcase customers the ease of...

  • Senior Branch Manager

    3 weeks ago

    West Orange, New Jersey, United States PNC Financial Services Group Full time

    Job DescriptionJob ProfilePosition OverviewPNC Financial Services Group is a leading financial institution that values its employees as its greatest differentiator and competitive advantage. We strive to deliver exceptional customer experiences and foster an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute...

  • Branch Manager

    1 week ago

    Redwood City, California, United States AAA Northern California, Nevada & Utah Careers Full time

    Job SummaryWe are seeking a highly skilled and experienced Branch Manager to lead our AAA Northern California, Nevada & Utah Careers team. As a key member of our organization, you will be responsible for supervising all operational and sales functions of a branch, driving results to meet all branch objectives, and championing individual Team Member...

  • Branch Manager

    1 week ago

    Granite City, Illinois, United States Revity Credit Union Full time

    Job OverviewRevity Credit Union is a not-for-profit financial institution dedicated to serving its members. We strive to empower individuals and make a positive impact in the communities we serve.We are seeking a Branch Manager to oversee the daily operations of our branch and ensure exceptional customer service. The ideal candidate will have a passion for...

  • Branch Manager

    6 days ago

    Granite City, Illinois, United States GCS Credit Union Full time

    {"Role": "Branch Manager", "Responsibilities": "As a Branch Manager at GCS Credit Union, you will be responsible for ensuring that member needs are met through effective management of tellers and MSR's. Your goal will be to provide fast, courteous, and accurate service to our members, while also responding to problems and aiding in the training process.",...

  • Branch Manager

    4 days ago

    Colorado City, Colorado, United States BankTalent HQ Full time

    Job Title: Branch ManagerAt BankTalent HQ, we're committed to delivering exceptional customer service and financial solutions to our clients. We're seeking a highly skilled Branch Manager to lead our Grand Junction branch and drive business growth.Key Responsibilities:Oversee the overall performance and operations of the branch, including loans, deposits,...

  • Branch Manager

    1 week ago

    Redwood City, California, United States AAA Northern California, Nevada & Utah Careers Full time

    Job Title: Branch ManagerAt AAA Northern California, Nevada & Utah Careers, we're seeking a highly skilled Branch Manager to lead our team and drive business growth. As a key member of our organization, you will be responsible for supervising all operational and sales functions of a branch, ensuring exceptional Member experiences, and fostering a culture of...

  • Branch Manager

    3 days ago

    Oklahoma City, Oklahoma, United States JM Hunter Group Full time

    {"h1": "Branch Manager Job Description", "p": "At JM Hunter Group, we are seeking a highly skilled Branch Manager to oversee the operations and growth of our Oklahoma City branch. As a key member of our team, you will be responsible for driving the branch's success by ensuring efficient operations, exceptional customer service, and team development. Key...

  • Branch Manager

    4 weeks ago

    Redwood City, United States AAA Northern California, Nevada & Utah Full time

    JOB DESCRIPTION We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.Why Work For Us?Great Pay - opportunity to participate in AAA...

  • Branch Manager

    4 days ago

    Plant City, Florida, United States Wells Fargo Full time

    About this role:At Wells Fargo, we're seeking a highly skilled and experienced Branch Manager to join our team. As a Branch Manager, you'll be responsible for leading and managing a diverse team of direct and indirect reports, creating a culture that fosters engagement and generates commitment and accountability to business outcomes.Key...

  • Branch Manager

    4 days ago

    Kansas City, Missouri, United States Volvo Group Full time

    Job Title: Branch ManagerAre you a seasoned professional with a passion for transportation and a knack for leadership? We're seeking a Branch Manager to join our team at Volvo Group, a global leader in the industry.Job Summary:The Branch Manager will be responsible for overseeing the day-to-day operations of our branch, ensuring that our customers receive...

  • Branch Manager

    6 days ago

    Jefferson City, United States First Mid Bank & Trust Full time

    Position: Branch ManagerLocation:Jefferson City, MOJob Id: 3769# of Openings: 1At First Mid, we aim to make our customers feel valued, satisfied and understood. We will achieve this by developing a personalized relationship with our customers and by asking questions to create a customized solution based on their needs and throughout their stages of life....

  • Branch Manager

    5 days ago

    Jefferson City, Missouri, United States First Mid Bank & Trust Full time

    Job Title: Branch ManagerAt First Mid Bank & Trust, we are seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth. As a Branch Manager, you will be responsible for overseeing the operational and sales functions of our larger volume branch or stand-alone banking center.Key Responsibilities:Lead a team of...

  • Branch Manager

    2 weeks ago

    Oklahoma City, Oklahoma, United States FleetPride Full time

    Job Title: Branch ManagerFleetPride is the largest after-market distributor of heavy-duty truck and trailer parts in the U.S. with a strong presence in the industry. We are seeking a highly skilled and experienced Branch Manager to lead our team and drive business growth.Job SummaryThe Branch Manager will be responsible for supervising and coordinating the...

  • Branch Manager

    5 days ago

    Kansas City, United States Risus Talent Partners Full time

    Our client, a family-owned leader in the mobile modular industry, is seeking an experienced Branch Manager to join their team in Kansas City, MO. This individual will oversee various tasks in Business/Finance, Sales, Operations, and Professional Development.Position Summary: 40% - Business/Finance: This position works to maintain a profitable yearly budget,...

  • Branch Manager

    2 weeks ago

    Jersey City, New Jersey, United States Crimson Industries Full time

    Branch Manager RoleWe are seeking a highly skilled and experienced Branch Manager to join our team at Crimson Industries.Key ResponsibilitiesManage and analyze various branch key performance indicators.Develop and implement effective staff planning strategies.Lead, motivate, and develop your team members to achieve exceptional results.Contribute to daily...