Branch Support Manager

7 days ago

Orange, California, United States Aveanna Healthcare Full time
Job Summary

Aveanna Healthcare is seeking a highly skilled and detail-oriented Operations Coordinator to join our team. As a key member of our branch support team, you will be responsible for providing top-level customer service to internal and external clients, ensuring seamless clinical operational support activities.

Key Responsibilities:

  • Medical Records Management:
    • Perform all admissions for data entry, inputting physician's plan of care and other medical information into the computer as requested.
    • Print and distribute the physician plan of care.
    • Maintain a tracking system of physician orders and plan of care to ensure compliance.
  • Personnel Activities:
    • Assist with caregiver onboarding activities, including recruitment support.
    • Ensure all caregiver personnel files are secure, accurate, and complete.
    • Verify and maintain caregiver credentials (licenses and certifications).
    • Create and provide monthly evaluation and skills reports to Directors.
    • Coordinate with Corporate Risk Management and Leave of Absence Specialists on worker compensation claims and return-to-work activities.
    • Coordinate with People Services on unemployment claims.
    • Be the primary point of contact for caregiver questions regarding company benefits, policies, procedures, and education.
  • Caregiver Coordination Activities:
    • Establish and maintain an orientation schedule for caregiver staff.
    • Maintain accurate and up-to-date contact lists of all active caregivers, including mailing logs.
    • Review and confirm weekly schedules according to branch location guidelines.
    • Mail monthly schedules to patients' homes according to branch location guidelines.
  • Office Support Activities:
    • Scan and/or file documentation and records.
    • Assist in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member.
    • Distribute mail to the appropriate staff member or department.
    • Process invoices according to branch location guidelines.
    • Order office supplies.
    • Perform special projects as needed.

Requirements:

  • High school diploma or GED.
  • Proficient typing skills.
  • Proficient Microsoft Office skills.

Preferred Qualifications:

  • Payroll and/or human resources experience.
  • Private duty, home care, or healthcare company experience.
  • Advanced Microsoft Excel skills.
  • Two (2) years of general office experience.

Other Skills/Abilities:

  • Maintain company and employee confidentiality at all times.
  • Maintain professional boundaries at all times.
  • Ability to remain calm and professional in stressful situations.
  • Attention to detail.
  • Time management.
  • Effective problem-solving and conflict resolution.
  • Excellent organization and communication skills.

Physical Demands:

  • Must be able to speak, write, read, and understand English.
  • Occasional lifting, carrying, pushing, and pulling of up to 25 pounds.
  • Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting.
  • Must be able to sit and climb stairs.
  • Must have visual and hearing acuity.

Environment:

  • Performs duties in an office environment with occasional field visits during agency operating hours.
  • Must be able to function in a wide variety of environments, which may involve exposure to allergens and other various conditions.

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