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Senior Branch Manager
2 months ago
Job Profile
Position Overview
PNC Financial Services Group is a leading financial institution that values its employees as its greatest differentiator and competitive advantage. We strive to deliver exceptional customer experiences and foster an inclusive workplace culture where all employees feel respected, valued, and empowered to contribute to the company's success.
Key Responsibilities
- Drive Branch Performance - Manage priorities through planning and execution to drive all aspects of branch performance, including revenue growth and customer loyalty.
- Lead Sales Process - Develop and execute a branded sales process to achieve sales targets and customer loyalty, growing branch revenue through the acquisition and share-of-wallet growth of consumer and business households.
- Deliver Client Experience - Lead, coach, and ensure the delivery of a differentiated client experience, connecting all of PNC to deliver a seamless customer experience in an omni-channel environment.
- Manage Talent - Drive the employee experience, responsible for acquiring and retaining talent through effective onboarding, coaching, and development, ensuring employees achieve performance and activity expectations through effective and ongoing performance management.
- Manage Risk - Manage operational, human capital, reputational, and business risk, exercising leadership, authority, and sound decision-making to mitigate sales practice risk and ensure compliance with regulatory guidelines and adherence to established policies and procedures.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
- Accountability
- Banking
- Client Counseling
- Customer Experience (CX)
- Customer Loyalty
- Decision Making
- People Management
- Proactive Approach
- Results-Oriented
Competencies
- Branch Banking Services
- Digital Awareness
- Effective Communications
- Managing Multiple Priorities
- Prospecting
- Sales Management
Work Experience
Roles at this level typically require a university/college degree, with 3+ years of industry-relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience (including military service) may be considered.
Education
No degree is required, but a comparable combination of education, job-specific certification(s), and experience may be considered.
Certifications
Home Lending Designated Lender Certification - PNC Financial Services Group, Inc is not required.
Licenses
Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.
