L2 Helpdesk/Service Desk Support Engineer

4 months ago


San Antonio, United States Omni Inclusive Full time
Job Description
IT helpdesk (Service desk support, ITIL certification)
Accept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)
1+ years PC support experience, 6+ months call center support
1+ years of experience supporting PC operating systems including Windows 7 and Windows 10
1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones
6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send
effective communication, efficient call handling

share the below skill matrix with the submission.

Required Years of experience Comfortable to do (Yes/No) Helpdesk experience Call center experience (To receive heavy call volume) Multitasking (Candidate is comfortable to work on computer parallelly when he will be on call ) Comfortable to work on Weekend Comfortable to work on Extra hours Comfortable to work in rotational shift

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