Customer Service Rep III

2 weeks ago

Altoona, United States Ward Trucking Full time
JOB TITLE: General OfficeCustomer Service Representative Level III

REPORTS TO: Call Center Service Manager

OVERVIEW OF ROLE: The General OfficeCall Center Service Representative Level III ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. She/he grows our business through customer retention while balancing costs by performing clerical duties efficiently and also supports operations and sales in accordance with the corporate Desired State.

DUTIES AND RESPONSIBILITIES:
• Answer telephones in accordance with Ward standards. Heavy telephone work
averaging 70-80 Incoming calls a day.
• Serve customers by coordinating problem resolution between customers, Territory
Sales Managers, Corporate Account Executive and Operations personnel.
• Process customer requests for pickups, tracing and document request with in the
Call Center Standard.
• Manage customer problems within the resolution database by working with O S & D
and Service Center Personal to resolve and satisfy the customer.
• Coordinate problem resolution on shipment that are serviced within our Ward
Extended Network in a timely manner.
• Required to meet deadlines and problem solving with little or no directions.
• Act as the one-stop customer contact for a Territory Sales Managers assigned by the
Customer Service Manager. Support a Corporate Account Executive by daily
monitor/trace accounts as assigned by the Customer Service Supervisor. Regular
communication with Territory Sales Manager and Corporate Account Executive and /
or customer as required.
• Strong understanding of Ward specific rules tariff as well as customer specific tariffs.
• Proficient in rate quotes with strong understanding of our minimum density and
lineal foot rule.
• Accurately utilize our GPS Cheetah software to notify customers regarding their pick
and delivery status failures. Communication on a daily basis with assigned service
center dispatchers.
• Must participate in Ward Assured department program to meet monthly goal.
• Accessorial accumulation must be performed on a daily basis to meet the Customer
Service Department goals.
• Provide internal customer service to personnel from other departments and service
center locations.
• Demonstrate personal reliability by consistently meeting attendance / punctuality
commitments.
• Support teamwork by cooperating with others and willingly putting forth effort to
achieve Company goals. Establish and maintain good working relationship with
other team members.
• Fully support all technologies and processes, introduced by Ward, that are intended
to improve efficiencies and/or the customer experience. Support would include
adherence to training programs, guidelines and processes associated with these
systems.

Job Requirements:

REQUIREMENTS:
• Must have completed Customer Service Level I and and Level II and completed two
months of training with the support of the Team Lead at Level III.
• Must have performed duties accurately and proficiently for 12 months after the initial
Level III training period to be eligible.
• Must be extremely customer focused with good people skills.
• Must have excellent communication skills and telephone etiquette.
• Must have previous clerical experience in a business atmosphere.
• Must have proficient data entry skills with high attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Ability to work required hours (night shift, overtime if applicable) and travel if necessary.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change.

  • Guest Services Rep

    6 days ago

    Altoona, United States Vista Host Full time

    **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager **POSITION SUMMARY:** A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused,...

  • Customer Service Rep I

    2 weeks ago

    Altoona, United States Ward Trucking Full time

    JOB TITLE: General Office Customer Service Representative Level I REPORTS TO: Call Center Service Manager or Supervisor OVERVIEW OF ROLE: The General OfficeCustomer Service Representative ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. She/he grows our business through customer...

  • Patient Access Rep

    5 days ago

    Altoona, United States UPMC Life Changing Medicine Full time

    Patient Access RepFlex Full-time, Day shift with rotation, weekends and holidays. AFSCME - UnionPosted: May 13, Purpose:Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management....

  • Customer Service Representative

    2 weeks ago

    Altoona, United States Garrett Birkett Agency Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. The primary responsibility of this role is to serve as the first point of contact for customers who have questions, inquiries, or issues related to their insurance policies or our agency's services. The ideal...

  • Customer Service Specialist

    1 month ago

    Altoona, United States EZToUse.com by Ogden Directories Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Customer Service Representative

    5 days ago

    Altoona, United States Global Tel Link Full time

    **Customer Service Representative** at GTL Altoona, PA GTL is currently seeking **Customer Service Representatives** to join our growing team. The responsibility of the Customer Service Representative will be to provide direct support to GTL customers. While in this critical position, you will have the opportunity to utilize your computer knowledge and...

  • Customer Service Associate

    5 days ago

    Altoona, United States Raising Cane's Full time

    Overview: Closed 8 holidays (Thanksgiving, Christmas Day, New Years Day, MLK, Easter, Memorial Day, Independence Day, Labor Day). Starting hiring pay range: $15 / hour can increase based on experience, qualifications, etc. Offering late night premium pay and semi annual reviews and raises! As an important part of our team, Customer Service Associates impact...

  • Sales Associate III

    5 days ago

    Altoona, United States Coach Full time

    ** Sales Associate III** Coach Altoona, IA, US The Sales Associate role is an integral part of the stores overall success and efficiency: demanding direct attention to our brand commitment when servicing our customers and driving results. Responsible for upholding Coachs Service and Selling Models, creating a positive first impression, building on-going...

  • Customer - Food Service

    3 days ago

    Altoona, United States Kwik Trip Full time

    Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Kwik Star 1186 Minimum Starting Pay: $16.00 Shift: Variable Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food...

  • Customer - Food Service

    13 hours ago

    Altoona, United States Kwik Trip Full time

    Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Kwik Trip 1128 Minimum Starting Pay: $16.00 Shift: Variable Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food...

  • Customer Service Associate

    5 days ago

    Altoona, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Altoona, Iowa **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits Concierge...

  • Bilingual Customer Service Representative

    5 days ago

    Altoona, United States Global Tel Link Full time

    **Bilingual Customer Service Representative** at GTL Altoona, PA GTL is currently seeking **Bilingual Customer Service Representatives** to join our growing team. The responsibility of the Customer Service Representative will be to provide direct support to GTL customers. While in this critical position, you will have the opportunity to utilize your computer...

  • Retail Customer Service Specialist

    6 days ago

    Altoona, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Altoona Customer Service Representative

    2 days ago

    Altoona, United States Montoursville, PA Full time

    **Join Our Team at American Customer Care Altoona** Surround yourself with individuals who strive to make your work experience the best it can be. Altoona Customer Service Representative Altoona, PA **Job Description:** American Customer Care (ACC) is seeking passionate and dynamic team players to become part of our amazing family. ACC is a leading provider...

  • Technical Customer Service Specialist

    1 week ago

    Altoona, United States Summit Products Full time

    Job DescriptionJob DescriptionSalary: As a Technical Customer Service Specialist at Summit Products, you will be the go-to expert for our customers, providing exceptional technical guidance and support to help them achieve their outdoor adventures. You will leverage your deep understanding of CAD technology and prints/drawings to assist in resolving customer...

  • Customer Service

    1 week ago

    Altoona, United States DBD Staffing Full time

    Personal Lines Insurance - Customer Service Representative Office location Altoona, PA Our Client, a very well-established, local Independent Insurance Agency is seeking an outgoing, client focused, and detailed oriented Personal Lines Customer Service Representative who is licensed in property and casualty insurance. Qualifications: *Active Property &...

  • Customer - Food Service - Overnight

    3 days ago

    Altoona, United States Kwik Trip Full time

    Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Kwik Trip 1128 Minimum Starting Pay: $16.00 Shift: Overnights Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food...

  • Customer Service Representative Front Counter

    3 days ago

    Altoona, United States Monarch Cleaners Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk. Customer service representatives can put themselves in...

  • Customer Service Representative

    1 week ago

    Altoona, United States Dick's Home Care, Inc Full time

    DICK'S HOME CARE IS SEEKING A FULL TIME CSR IN OUR ALTOONA STORE. DUTIES WOULD INCLUDE: COMMUNICATING WITH REFERRAL SOURCES AND CUSTOMERS REGARDING DURABLE MEDICAL AND RESPIRATORY EQUIPMENT. INSURANCE VERIFICATION, WAITING ON RETAIL CUSTOMERS. APPLICANTS MUST HAVE EXCELLENT ORAL AND WRITTEN COMMUNICATION SKILLS. MUST ENJOY WORKING WITH THE PUBLIC IN A FAST...

  • Bank Teller/customer Service Representative

    14 hours ago

    Altoona, United States Investment Savings Bank Full time

    Bank Teller Job Responsibilities: Serves customers by completing account transactions. Bank Teller Job Duties: - Provides account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; recording night and mail deposits; selling cashier's checks, gift cards, and redeeming bonds; answering questions in...