Customer Service Rep I

4 weeks ago

Altoona, United States Ward Trucking Full time
JOB TITLE: General Office Customer Service Representative Level I

REPORTS TO: Call Center Service Manager or Supervisor

OVERVIEW OF ROLE: The General OfficeCustomer Service Representative ensures the customer is always serviced first and receives the type of attention that makes them want to do business with Ward. She/he grows our business through customer retention while balancing costs by performing clerical duties efficiently and also supports operations and sales in accordance with the corporate Desired State.

DUTIES AND RESPONSIBILITIES:
• Answer telephones in accordance with Ward standards. Heavy telephone work
averaging 80-100 pick- up call a day.
• Serve customers by coordinating problem resolution between customers, Territory
Sales Managers, and Operations personnel.
• Accurately schedule pick up with our Ward Extended Network by following the proper
procedures in the customer service tool box.
• Escalate customer problems timely to Team Lead for assistance.
• Must participate in Ward Assured Department program to meet monthly goal.
• Act as the one-stop customer contact for various individual customers as requested
by territory sales managers. Daily monitor/trace accounts as assigned by the
Customer Service Manager. Regular communication with territory sales manager
and / or customer is required.
• Provide internal customer service to personnel from other departments and service
center locations.
• Accurately perform clerical support duties as required including typing
correspondence, maintaining files.
• Demonstrate personal reliability by consistently meeting attendance / punctuality
commitments.
• Support teamwork by cooperating with others and willingly putting forth effort to
achieve Company goals. Establish and maintain good working relationship with
other team members.
• Fully support all technologies and processes, introduced by Ward, that are intended
to improve efficiencies and/or the customer experience. Support would include
adherence to training programs, guidelines and processes associated with these
systems.

Job Requirements:

REQUIREMENTS:
• Must be extremely customer focused with good people skills.
• Must have excellent communication skills and telephone etiquette.
• Must have previous clerical experience in a business atmosphere.
• Must have proficient data entry skills with high attention to detail.
• Previous experience in the motor carrier industry is desirable.
• Ability to work required hours (night shift, overtime if applicable) and travel if necessary.
• Ability to participate in and pass employers pre-employment and on going random
drug/alcohol testing program.

This job description does not necessarily represent an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this is intended to be an accurate reflection of the job, management reserves the right to revise the job or to require that other or different tasks be performed as circumstances change

  • Guest Services Rep

    3 weeks ago

    Altoona, United States Vista Host Full time

    **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager **POSITION SUMMARY:** A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused,...

  • Guest Services Rep

    2 weeks ago

    Altoona, United States Vista Host Full time

    **POSITION TITLE:** Guest Service Representative **REPORTS TO:** Guest Service Manager/ Assistant General Manager / General Manager **POSITION SUMMARY:** A Guest Service Representative is responsible for all guest interaction at the front desk including guest registration, departure processing, and communication of hotel services. Extremely customer focused,...

  • Customer Service Representative

    3 weeks ago

    Altoona, United States Global Tel Link Full time

    **Customer Service Representative** at GTL Altoona, PA GTL is currently seeking **Customer Service Representatives** to join our growing team. The responsibility of the Customer Service Representative will be to provide direct support to GTL customers. While in this critical position, you will have the opportunity to utilize your computer knowledge and...

  • Customer Service Representative

    2 weeks ago

    Altoona, United States Global Tel Link Full time

    **Customer Service Representative** at GTL Altoona, PA GTL is currently seeking **Customer Service Representatives** to join our growing team. The responsibility of the Customer Service Representative will be to provide direct support to GTL customers. While in this critical position, you will have the opportunity to utilize your computer knowledge and...

  • Patient Access Rep

    5 days ago

    Altoona, United States UPMC Full time

    **Patient Access Rep** **Flex Full-time, Day shift with rotation, weekends and holidays.** **AFSCME - Union** **Posted: May 13, 2024** **Purpose**: - Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including...

  • Patient Access Rep

    1 week ago

    Altoona, United States UPMC Full time

    Patient Access Rep Flex Full-time, Day shift with rotation, weekends and holidays. AFSCME - Union Posted: May 13, 2024 Purpose: Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial...

  • Bilingual Customer Service Representative

    3 weeks ago

    Altoona, United States Global Tel Link Full time

    **Bilingual Customer Service Representative** at GTL Altoona, PA GTL is currently seeking **Bilingual Customer Service Representatives** to join our growing team. The responsibility of the Customer Service Representative will be to provide direct support to GTL customers. While in this critical position, you will have the opportunity to utilize your computer...

  • Patient Access Rep

    3 weeks ago

    Altoona, United States UPMC Life Changing Medicine Full time

    Patient Access RepFlex Full-time, Day shift with rotation, weekends and holidays. AFSCME - UnionPosted: May 13, Purpose:Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management....

  • Patient Access Rep

    2 weeks ago

    Altoona, United States UPMC Life Changing Medicine Full time

    Patient Access RepFlex Full-time, Day shift with rotation, weekends and holidays. AFSCME - UnionPosted: May 13, Purpose:Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial management....

  • Patient Access Rep

    10 hours ago

    Altoona, United States UPMC Full time

    Patient Access Rep Flex Full-time, Day shift with rotation, weekends and holidays included. AFSCME - Union Posted: December 13, 2023 Purpose: Functions under the general direction of department leadership in Patient Access. Coordinates patient access for all phases of the revenue cycle from scheduling and registration up to and including referral and denial...

  • Customer Services Representative

    5 days ago

    Altoona, United States S&T Bank Full time

    Altoona: 1100 Logan Boulevard, Altoona, PA 16602 - Work Days and Expected Hours: - Monday - Thursday: 8:30 AM - 5:00 PM- Friday: 8:30 AM - 6:00 PM- Saturday: 9:00 AM - 12:00 PM- (Must be flexible around branch hours)Function: Operates a customer service window to provide customers with quality service on a variety of transactions. Suggests solutions and...

  • Customer Service Representative

    4 weeks ago

    Altoona, United States Garrett Birkett Agency Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. The primary responsibility of this role is to serve as the first point of contact for customers who have questions, inquiries, or issues related to their insurance policies or our agency's services. The ideal...

  • Customer Service Representative

    2 weeks ago

    Altoona, United States Garrett Birkett Agency Full time

    Job DescriptionJob DescriptionWe are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Representative. The primary responsibility of this role is to serve as the first point of contact for customers who have questions, inquiries, or issues related to their insurance policies or our agency's services. The ideal...

  • Customer Service Specialist

    2 months ago

    Altoona, United States EZToUse.com by Ogden Directories Inc. Full time

    Job DescriptionJob DescriptionWe are seeking a Customer Service Specialist to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product...

  • Bilingual HR/Customer Service Assistant

    2 weeks ago

    Altoona, United States Summit Products Full time

    Job DescriptionJob DescriptionSalary: $20-$24 per hourGeneral Purpose: This position assists the Human Resources Manager in day-to-day responsibilities of the department; provides customer service to employees and retail customers; assumes responsibility for all clerical work within the department; works to grow within the department and expand human...

  • Bilingual HR/Customer Service Assistant

    2 weeks ago

    Altoona, United States Summit Products Full time

    Job DescriptionJob DescriptionSalary: $20-$24 per hourGeneral Purpose: This position assists the Human Resources Manager in day-to-day responsibilities of the department; provides customer service to employees and retail customers; assumes responsibility for all clerical work within the department; works to grow within the department and expand human...

  • Customer Service Associate

    3 weeks ago

    Altoona, United States Raising Cane's Full time

    Overview: Closed 8 holidays (Thanksgiving, Christmas Day, New Years Day, MLK, Easter, Memorial Day, Independence Day, Labor Day). Starting hiring pay range: $15 / hour can increase based on experience, qualifications, etc. Offering late night premium pay and semi annual reviews and raises! As an important part of our team, Customer Service Associates impact...

  • Customer - Food Service

    3 weeks ago

    Altoona, United States Kwik Trip Full time

    Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Kwik Star 1186 Minimum Starting Pay: $16.00 Shift: Variable Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food...

  • Customer - Food Service

    2 weeks ago

    Altoona, United States Kwik Trip Full time

    Already a Kwik Trip Coworker?Follow this link to apply:myapps.kwiktrip.com Location: Kwik Trip 1128 Minimum Starting Pay: $16.00 Shift: Variable Food/Guest Service coworkers: Kwik Trip is seeking energetic, outgoing and positive people to make a difference in the communities we serve. Our Food/Guest Service coworkers give the best customer and food...

  • Customer Service Associate

    3 weeks ago

    Altoona, United States Raising Cane's Chicken Fingers Full time

    **Customer Service Associate** Altoona, Iowa **BENEFITS** **Voluntary** * Dental * Vision * Supplemental Life Insurance * Pet Insurance * 401(k) With Employer Match (age 21 & older) * Crewmember Assistance Program * Discounted Online Education Opportunities * Free Resources For Furthering Your Education **full-time** * Medical & Pharmacy * Benefits Concierge...