Technical Customer Service Specialist
4 weeks ago
As a Technical Customer Service Specialist at Summit Products, you will be the go-to expert for our customers, providing exceptional technical guidance and support to help them achieve their outdoor adventures. You will leverage your deep understanding of CAD technology and prints/drawings to assist in resolving customer inquiries and issues and turning them into orders. Your technical expertise will enable our customers to make informed purchasing decisions, ensuring they receive the right products for their needs. You will be the SALES expert
Responsibilities:
· Provide Sales expert-level technical support to customers via phone, email, and in-person interactions
· Understand customer needs and provide recommendations on product solutions to successfully take their orders
· Utilize CAD technology and prints/drawings to troubleshoot and resolve customer issues related to product fitment, compatibility, and functionality
· Develop and maintain in-depth knowledge of Summit Products' product lines, including features, benefits, and technical specifications
· Stay up-to-date with industry developments and advancements
· Stay connected with product development and testing initiatives to ensure that our products meet the highest standards of quality and performance
· Contribute to the development of technical documentation, user manuals, and other resources to support customers and internal teams
Requirements:
· Degree in a related field (e.g., engineering, computer-aided design, or a related field)
· 2+ years of experience in a technical service or support role, preferably in the outdoor recreation industry
· Strong understanding of CAD technology and prints/drawings
· Excellent communication and problem-solving skills
· Ability to work effectively in a fast-paced environment with multiple priorities
· Strong analytical skills and attention to detail
What We Offer:
· Competitive salary and benefits package
· Opportunity to work with a leading manufacturer of outdoor recreational products
· Collaborative and dynamic work environment
· Ongoing training and professional development opportunities
· The chance to share your passion for the outdoors with like-minded individuals
If you're a technical enthusiast with a passion for the great outdoors, we'd love to hear from you Apply today to join our team as a Technical Service Specialist.
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