Systems Support Technician

4 weeks ago

Helena, United States VOLT Management Full time

Move Forward with VoltVolt is immediately hiring for Onsite System Support Technician in Auburn, WA As an Onsite System Support Technician, you will do remote desktop assistance providing support over the telephone for troubleshooting issues that arise with computers. Systems Support Technicians may also serve other IT department roles such as ensuring that all the computers in their company's network are backed up, safe and secure. They may also deploy security updates to all the systems in the companies' servers and computers to ensure security.Responsibilities: * Troubleshoot, repair, install and upgrade desktop/laptop computer systems within the client's Corporate LAN/WAN environment for local and remote offices. Provide 24x7 on-call support in rotation with other Support Desk and Network Administration staff. * Set up and troubleshoot domains, user accounts and software accounts. * Configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices. * Add or replace memory, new keyboards, motherboards, and other components. * Coordinate with vendors to resolve, monitor and maintain the Support Desk trouble ticket system and ensure that customers are assisted in accordance with established Service Level Agreements. * Manage LAN backups and monitor Corporate Anti-virus and Anti-SPAM systems. Develop and write procedures for installation, use, and troubleshooting of desktop/laptop hardware and software. * Apply knowledge of computer software and hardware to resolve user issues. Provide users with guidance in the proper use of GTC's standard software toolset, including but not limited to: Microsoft Office, Emulation software, Cisco AnyConnect, MS Outlook. * Provide support for ancillary IT services, including but not limited to: LCD projectors, video conferencing and audio-conferencing equipment, printers, fax machines. * Communicate technical issues with co-workers to research and implement solutions. Coordinate priorities with co-workers to ensure that the issues with highest priority are completed first and that all co-workers are kept up to date on the status of any issue through the frequent use of the Support Desk trouble ticketing system. * Escalate complex or high impact issues/events to other team members or support groups in a timely and appropriate manner. * Assist with the creation of and upkeep of accurate LAN/WAN documentation. Maintain a good working relationship with the TC network support personnel to ensure that impacts of changes to the GTC network are clearly understood. * Keep skills in relevant technologies up to date and takes steps to constantly improve those skills. This is Contingent to Hire opportunity. The ideal candidate will have: Education: BA/BS degree in information technology, computer science or closely related field or equivalent job experience, A+ Certification, Microsoft Certification. * 1-2 years of experience as a Microsoft Windows Desktop Support Technician or similar role in an environment containing a minimum of 25 Windows desktop/laptop systems which utilized Windows server based file sharing, e-mail and print services. * 1-2 years of experience with installation/upgrade of Intel/AMD hardware (preferably Dell), Microsoft Office and Microsoft operating systems. * Good hardware troubleshooting capabilities (specifically Intel/AMD systems) and experience interfacing with vendor support organizations (i.e. Dell Support) for advanced repair/replacement. * Excellent customer service skills. Ability to clearly articulate technical issues and solutions to non-technical users and to follow-through on completing tasks in a timely manner. * Solid understanding and experience with LAN/WAN/Internet environments. (TCP/IP knowledge -- IP addresses, subnet masks, default gateway...etc.) * Ability to create user guides and system documentation for training, organization and reference uses. * Excellent troubleshooting skills. * Ability to thrive in a dynamic environment. * Proficiency with using and maintaining MS Office. * Effective written and verbal interpersonal communication skills. * Ability and desire to learn new technologies. * Ability to work both independently as well as on teams.Pay Rate: $25/hour to $28/hourQualified candidates should APPLY NOW for immediate consideration Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.Benefits: Volt offers benefits (based on eligibility) that include the following: health, dental, vision, term life, short term disability, AD&D, 401(k), Sick time, and other types of paid leaves (as required by law), Employee Assistance PrograTo view the full job description, click here>

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