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Customer Service Operations Analyst

2 months ago

Lake Forest, United States Stericycle Full time
About Us:

Stericycle is a U.S. based business-to-business services company and leading provider of compliance-based solutions that protects people and brands, promotes health and well-being, and safeguards the environment. Since our founding over 30 years ago, we have grown from a small start-up in medical waste management into a leader across a range of increasingly complex and highly regulated arenas, serving healthcare organizations and commercial businesses of every size. Every day, we help our customers solve complex challenges by safely managing materials that could otherwise spread disease, contaminate the environment, or compromise one's identity.

Join us on our mission to protect health and well-being in a safe, responsible, and sustainable way.

Position Purpose:

This position plays an integral part in enabling insightful data analytics used in decision-making at Stericycle. The Sales Operations Analyst is a proactive, analytical individual contributor with data prep and blending skills and exposure to data visualization concepts. This role is responsible for supporting the development of interactive and actionable dashboards, analyses and reporting through partnership with senior level staff within the Commercial organization

Key Job Activities:
  • Use advanced data tools to prepare and review summaries of large data sets. Additionally,Perform other duties and responsibilities, as assigned.
  • Conducts data mining and analysis for ad hoc projects by leveraging existing dashboards and basic data visualization concepts. Supports the design and maintenance of data and business intelligence applications and platforms that are internally created.
  • Assist with ad-hoc projects such as data prep and validation and other related functions as needed.
  • Effectively communicate findings and complex analytical solutions to Reporting & Insights management team.
  • Perform rigorous quality assurance steps to deliver highly accurate and reliable work products.
  • Incorporate on-going feedback from stakeholders into existing dashboards and analyses.
  • Understand and utilize available tools to solve evolving business problems.
  • Perform other duties and responsibilities, as assigned.
Education: Experience (North America):
  • Two to Five years of recent experience as a Senior Customer Experience Leader or Data Analystwith knowledge of customer data, contracts and pricing, preferred. (Years of Experience, preferably in X field of Study)
  • Minimum of two to five years of experience and knowledge building reports within Excel, SAP Hana Enterprise, SFDC, Tableau, Alteryx, Access, preferred.
  • Experience with (understand and develop queries) SQL, SAP Hana Enterprise and relational databases preferred.
  • Proficient in Excel and comfortable using other Microsoft Office products.
  • Willingness to expand upon known technical skills and continually develop/learn new technical skills in support of new tools/methods.
  • Ability to work independently and manage several simultaneous projects with a focus on results.
  • Experience in service and/or healthcare related business preferred, but not required.
  • Must be legally authorized to work in the United States for any employer without sponsorship.
Benefits:

Stericycle currently offers its employees the option to participate in a full range of benefits, including a health care program which includes medical, dental, vision and prescription coverage, healthcare and dependent care flexible spending accounts, life and accidental death and dismemberment insurance, an employee assistance program, tuition reimbursement, paid vacation and sick time, a 401(k) plan, and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.

Our Promise: Stericycle is committed to attracting and retaining a diverse workforce, and to valuing unique perspectives and identities. We foster a culture of belonging that encourages, supports, and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need. Disclaimer:

The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities, duties and requirements of the job. This document does not create an employment contract, implied or otherwise, and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law, and consistent with business necessity, Stericycle reserves the right to modify the content formally or informally, either verbally or in writing, at any time with or without advance notice.