Area IT Support Specialist
4 weeks ago
At EduServe LLC, we are seeking a highly skilled and experienced Area IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our educational institutions, ensuring the smooth operation of our network and computing infrastructure.
Key Responsibilities:- Manage and maintain the technical support infrastructure for our educational institutions, ensuring that all systems are running smoothly and efficiently.
- Provide expert technical support to our educational institutions, addressing hardware and software issues, and resolving complex technical problems.
- Collaborate with our State IT team and outsourced partners to plan and implement network and computing infrastructure upgrades and maintenance.
- Develop and maintain technical documentation, SOPs, and best practice procedures to ensure consistency and quality in our technical support services.
- Serve as a liaison between our educational institutions and our IT department, providing regular updates and ensuring that all technical issues are addressed in a timely and efficient manner.
- Relevant technical certifications, such as A+, Azure AI-900, SEC+, NET+, CCNA, etc.
- Bachelor's degree in computer science, information systems, or equivalent combination of education and experience.
- 2-5 years of experience supporting IT customers in an educational environment.
- Advanced knowledge and experience resolving hardware and software issues in an enterprise environment.
- Commitment to company values and a strong customer orientation.
The work environment for this position is typical of a school setting, with occasional noise and stress due to high student traffic. The physical demands of this position are light, requiring occasional lifting of up to 20 pounds and frequent sitting and standing.
This is an exempt position from the overtime provisions of the Fair Labor Standards Act.
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Area IT Support Specialist
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Area IT Support Specialist
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Middleburg, Florida, United States EduServe LLC Full timeJob Title: Area IT Support SpecialistAt EduServe LLC, we are seeking a highly skilled and experienced Area IT Support Specialist to join our team. As an Area IT Support Specialist, you will play a critical role in maintaining the technical infrastructure of our educational institutions, ensuring that our students, teachers, and staff have access to the...
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