Area IT Support Specialist

2 days ago

Middleburg Heights, Ohio, United States EduServe LLC Full time
Job Title: Area IT Support Specialist

At EduServe LLC, we are seeking a highly skilled and motivated Area IT Support Specialist to join our team. As an Area IT Support Specialist, you will play a critical role in maintaining the support structure for our regional schools, ensuring that our students and staff have access to the technology they need to succeed.



Key Responsibilities:


  • Manage assigned service zone to ensure support tickets are completed within the Service Level Agreement while following company policy related to inventory management, service call management, safety initiatives, and others.
  • Monitor support requests to determine larger-scale issues.
  • Plan and support network and computing infrastructure in tandem with our State IT team and outsourced partners.
  • Provide daily assistance within assigned regional area for end-user support, including, but not limited to computer hardware, software installation and upgrades, backups, and networking.
  • Provide regular written and verbal updates to our State IT Director/Manager team on the operational status of systems supporting the education environment.
  • Escalate support requests issues as needed to our State IT Escalation Team.
  • Maintain disaster recovery and prevention procedures.
  • Plan and support network and computing infrastructure in tandem with our State IT team and outsourced partners.
  • Maintain and implement IT related documentation, SOPs, and best practice procedures.
  • Be a technology liaison for schools, clients and vendors.
  • Participate, successfully, in the training programs offered to increase the individual's skill and proficiency related to the assignments.
  • Perform other duties as delegated by Florida State IT Director, Manager, and Escalation team.
  • Ensure adherence to best practice safety procedures.
  • Review stay current on developments, literature and technical sources of information related to job.
  • Follow federal and state laws, as well as company policies.


Requirements:


  • Demonstrates enthusiasm and commitment toward the job and the mission of the company; supports company's goals and strategic priorities.
  • Works and interacts with staff and relates to individuals at all levels of the organization; relates to individuals at all levels.
  • As unique situations present themselves, the incumbent must be sensitive to corporate needs, employee goodwill, and the public image.
  • Ability to organize and manage multiple priorities.
  • Ability to consistently be at work, to arrive on time, to follow instructions, to respond to management direction and solicit feedback to improve performance.
  • Strong customer orientation.
  • Establishes excellent interpersonal skills between all constituents: being courteous, professional, and helpful; demonstrates high level of interpersonal skills to handle sensitive and confidential situations.
  • Position continually requires demonstrated poise, tact and diplomacy.
  • Demonstrates excellent oral (including presentations), written, interpersonal (active listening), skills and ability; positive and professional phone etiquette.
  • High performance teams and a strong team player.
  • Strong track record for analyzing problems/issues, identifying patterns and recommending creative solutions.
  • Proactive and takes initiative. Thinks creatively.
  • Drives projects to completion. Insists on highest level of quality.
  • Relevant technical certifications such as A+, Azure AI-900, SEC+, NET+, CCNA, etc.
  • Bachelor's degree in computer science, information systems or equivalent combination of education and experience
  • 2-5 years of experience supporting IT customers
  • Advanced knowledge and experience resolving hardware and software issues in an enterprise environment
  • Prior experience in a school environment is preferred but not required
  • Commitment to company values
  • Valid driver's license and reliable transportation required to allow for support of regionally assigned schools.


Work Environment:

The work environment characteristics listed below are representative of the environment the employee will encounter:




  • Usual school working conditions.
  • May be noisy during high student traffic.
  • Physical Demands


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.




  • No physical exertion required.
  • Somewhat stressful due to frequent student activity.


Light work:



Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force as frequently as needed to move objects.



FLSA Overtime Category



Job is exempt from the overtime provisions of the Fair Labor Standards Act.

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