IT Support Specialist

4 weeks ago


Middleburg, Florida, United States Salamander Middleburg Full time

About Salamander Middleburg:

We are a prestigious luxury resort nestled in the heart of beautiful horse and wine country.

As a member of our Five Star team, you'll enjoy professional privileges, growth opportunities, and the chance to contribute to our expanding luxury hospitality portfolio.

Position Overview:

We are seeking an IT Specialist to provide primary support for end user computing needs.

You'll play a crucial role in deploying and maintaining hardware and software for both internal and external clientele.

Key Responsibilities:

  • Troubleshoot and provide solutions for hardware and software issues.
  • Respond to helpdesk queries, isolate issues, and implement effective solutions.
  • Procure, set up, and install new desktops, printers, and peripheral equipment.
  • Collaborate with existing third-party support teams to troubleshoot and resolve system issues.
  • Maintain accurate IT asset inventory and software licensing compliance.
  • Ensure systems have up-to-date antivirus and anti-malware protection.
  • Test and apply software updates in a timely manner.
  • Continuously improve help desk service based on industry best practices.
  • Implement methodologies to enhance first call resolution and build strong internal and external relationships.
  • Document issues and resolutions to build a knowledge base.
  • Take ownership of helpdesk tickets through resolution, coordinating efforts with third-party vendors.
  • Foster open communication with end users to promote better understanding of technology.

Requirements:

  • Bachelor's degree in computer science, Information Technology, or related field.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) a plus.
  • Prior experience in IT support or a similar role highly desirable.
  • Hospitality experience preferred.


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