IT Support Specialist
4 weeks ago
About Salamander Middleburg:
We are a prestigious luxury resort nestled in the heart of beautiful horse and wine country.
As a member of our Five Star team, you'll enjoy professional privileges, growth opportunities, and the chance to contribute to our expanding luxury hospitality portfolio.
Position Overview:
We are seeking an IT Specialist to provide primary support for end user computing needs.
You'll play a crucial role in deploying and maintaining hardware and software for both internal and external clientele.
Key Responsibilities:
- Troubleshoot and provide solutions for hardware and software issues.
- Respond to helpdesk queries, isolate issues, and implement effective solutions.
- Procure, set up, and install new desktops, printers, and peripheral equipment.
- Collaborate with existing third-party support teams to troubleshoot and resolve system issues.
- Maintain accurate IT asset inventory and software licensing compliance.
- Ensure systems have up-to-date antivirus and anti-malware protection.
- Test and apply software updates in a timely manner.
- Continuously improve help desk service based on industry best practices.
- Implement methodologies to enhance first call resolution and build strong internal and external relationships.
- Document issues and resolutions to build a knowledge base.
- Take ownership of helpdesk tickets through resolution, coordinating efforts with third-party vendors.
- Foster open communication with end users to promote better understanding of technology.
Requirements:
- Bachelor's degree in computer science, Information Technology, or related field.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) a plus.
- Prior experience in IT support or a similar role highly desirable.
- Hospitality experience preferred.
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