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IT Service Delivery Analyst

3 weeks ago


Raleigh, North Carolina, United States Serigor Inc. Full time
Job Description

We are seeking an IT Service Delivery Analyst to join our team at Serigor Inc. This is a junior-level IT support position that involves providing first-level technical assistance to end-users.

The successful candidate will have excellent communication and problem-solving skills, as well as experience working in a Microsoft Windows environment. They will be responsible for responding to customer inquiries, identifying problems, troubleshooting, and providing advice to end-users.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Identify and troubleshoot technical issues
  • Provide technical guidance and support to customers
  • Maintain accurate records of customer interactions

Requirements:

  • High school diploma or equivalent required; associate's degree or higher preferred
  • 1-2 years of experience in a help desk or technical support role
  • Excellent communication and problem-solving skills
  • Familiarity with Microsoft Windows operating system and Office 365 suite

Estimated Salary: $45,000 - $55,000 per year, depending on experience