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Program Support Specialist

4 months ago

Cardiff by the Sea, United States Epsilon Full time
Job Description

The Onboarding Administration team consists of on-site individuals that are categorized into set up & validation, quality control, and audit functions. These individuals are responsible for the onboarding, activation, maintenance, and monitoring of all dealerships enrolled that are pending onboarding or active on any automotive program.

RESPONSIBILITIES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Review, validate, correct, and provide feedback on program set-up information, to ensure the information is accurate and conforms to the signed dealer executed agreement.
  • Data entry into multiple applications to support client onboarding and ongoing change management activities.
  • Follow SOX-approved Quality Control & Activation procedures to onboard clients in the programs they are enrolling into.
  • Follow SOX-approved Quality Control procedures to make changes to existing clients.
  • Create tasks for other internal teams to initiate the onboarding process.
  • Provide assistance to client inquiries on Epsilon's automotive programs as it relates to onboarding and dealer set up.
  • Triage and resolve onboarding and dealer set-up requests, assigning/escalating to the proper department dependent on our documented escalation process.
  • Manage inquiries from the time they are received until the inquiry has been resolved
  • Utilize CRM Solution Database and department resources for product knowledge.
  • Document client transactions in the CRM database
  • Assist in special project generation, testing, research, etc. as needed.
  • Ability to manage their own workload with minimal supervision.
  • Provide periodic status updates to management
  • Generate database reports using prebuilt SQL queries
The above outlines the principal work and responsibilities in the job and does not specify each and every task that might be performed.

QUALIFICATIONS:
  • Prior data entry or quality control experience is required, 1 - 2 years;
  • Working knowledge of Microsoft Office, including Word, Excel, and Outlook required;
  • Must have extreme attention to detail;
  • Must be able to follow documented procedures to ensure company compliance;
  • Excellent verbal & written communication skills;
  • Excellent time management skills
  • Ability to work with extreme deadlines
  • Willingness to work extended hours, if needed
Hourly Pay Range: $18.00 - $20.00/hr.

Additional Information

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company's industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon's people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit .

When you're one of us, you get to run with the best. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon's best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:
  • Our Culture:
  • Life at Epsilon:
  • DE&I:
  • CSR:

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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