Jr. IT Support Engineer

2 months ago

Bolingbrook, United States 1-800-Flowers.com Full time
Brand

Description

Role Summary

As the world’s largest online retailer of high-quality personalized gifts, we pride ourselves on doing things a little differently. In this role, you will have the unique opportunity to assist the IT department across a wide range of activities. You will be responsible for completing equipment installations and teardowns, as well as providing the first level of technical support for preexisting hardware and software: computers and laptops, printers and other PC peripherals, networking hardware, enterprise applications, and IP-based production equipment in a fast-paced and ever-changing environment.

***Please note this is not a coding position***

Role Responsibilities/Essential Functions

  • Provide over the phone and in-person support to end-users using hardware and software including (but not limited to): desktop and laptop computers, printers, thermal printers, handheld scanners, networking hardware, IP-based phones, generally available as well as proprietary office and production applications and equipment.
  • Log and manage IT Requests through a proprietary system and follow up with team members, provide feedback, and see problems through to resolution with minimal supervision.
  • Research solutions or escalate unresolved IT Requests to the next level of support when necessary and ensure that no tasks are abandoned.
  • Perform scheduled installations, configurations, and maintenance of computer equipment and various peripherals, operating systems, and applications.
  • Actively participate in new system implementations, including (but not limited to): new equipment setups/teardowns, low-voltage (WAN/LAN network, A/V, etc.) cabling in office and production settings, software migrations, upgrades and rollouts of new technologies with emphasis on all hands-on projects involving physical network infrastructure.
  • Document, manage, and monitor internal assets to ensure accurate inventory records.
  • Perform other duties as required for trouble-free daily operations.
Requirements

Requirements and Knowledge, Skills and Abilities
  • Associates Degree in Information Technology, Computer Science (or similar), or equivalent work experience in a Microsoft/Apple environment.
  • Mechanical aptitude helpful while working with production equipment.
  • Working knowledge of networking fundamentals and MS Windows-based environments.
  • Ability to prioritize tasks and manage multiple projects to conclusion.
  • Ability to work well as a self-directed individual but also as a team member.
  • Ability to work flexible/extended hours for a prolonged time (as needed, with prior notice).
  • Strong interpersonal and communication skills, passion for technology and a positive attitude.
  • Strong problem-solving and troubleshooting skills.


Schedule

Non Peak hours are M-F 9:30a – 6p

Peak hours are 2nd shift including Overnight hours

Pay

Hourly; eligible for OT

Pay Range $23 - $26

About Us

About PersonalizationMall.com®

PersonalizationMall.com is a premier provider of distinctive keepsake items featuring a broad assortment of customizable products and one-of-a-kind designs that allow customers to express themselves in unique ways. The brand's industry-leading personalization capabilities include laser engraving, embroidery, sublimation, UV printing, sandblasting, digital printing, and more. PersonalizationMall.com is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.

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