Product Support Engineer
6 days ago
Let's search for your next career at TEL. Use the form below to search our current opportunities and then apply. Please consider joining our Talent Community so that we may continue to engage with you.
Job DescriptionJob Responsibilities
- Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
- Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
- Provides technical information and assistance regarding new systems or changes/modifications to existing systems.
- Coordinates activities with materials management concerning parts availability, expected replacement intervals, and shipments to and from the factory (Japan).
- Maintains communication regarding technical support activities through meetings, reports, documentation or other means as required.
- Performs SMBWA and completes reports as required.
- Remains current on equipment/tools through appropriate training, manuals, factory periodicals, and other relevant materials.
- Develops and maintains action-item tracking list for resolving long-term equipment performance and reliability issues.
- Advises factory-engineering group on details of customer facility requirements including clean room configuration, local regulations and customer-specific issues.
- Provides technical support and assistance to customer facilities engineering group for preparation of equipment installation.
- Consults with customers, field personnel and factory engineering to identify and resolve recurring equipment failures, malfunctions or areas for improvement.
- Assists internal sales and marketing staff as well as customers to identify new standards, processes, manufacturing techniques, and new technologies in order to direct factory on future market requirements
- Provides on-site Field Engineer training on current and new product technology.
- Provides Technical presentations as required for customers and the field service team as needed.
- Coordinates site-specific improvement plans.
- Actively participates in any availability, utilization, PM reduction, BKM generation projects and safety issues which will positively affect the overall TEL quality and uptime metrics.
Minimum Requirements:
- Bachelor's degree in related field, 2 years of professional experience preferred.
- Travel 20-30%
Physical Demands and Work Conditions
The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. This is a largely sedentary role; however, some filing is required, which would require the ability to lift files, open filing cabinets and bend or stand as necessary. This position requires the ability to occasionally lift office products and supplies, up to 35 pounds. This position also requires 4 to 6 hours per day at a computer screen/keyboard.
Diversity creates an innovative culture. TEL US is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
SubsidiaryTEL Manufacturing and Engineering of America, Inc.-
Production Engineer
1 month ago
Chelmsford, United States Actalent Full timeResponsibilities: * Collaborate closely with cross-functional teams, including production, engineering, procurement, and quality assurance, to develop comprehensive production plans that align with customer demands and business objectives. * Utilize SAP to create, monitor, and adjust production schedules, ensuring that resources, materials, and capacities...
-
Electronics Support Expert
3 hours ago
North Chelmsford, United States Tokyo Electron Full timeJob Description:We are seeking an experienced Product Support Engineer to join our team at TEL Manufacturing and Engineering of America, Inc. This role will provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing, and debugging complex electro/mechanical equipment, computer...
-
Product Design Engineer
5 days ago
Chelmsford, Massachusetts, United States Triton Systems, Inc. Full timeAbout the Job:We are seeking a talented Mechanical Engineer to join our team at Triton Systems, Inc.This role will involve designing and developing cutting-edge mechanical systems, performing experiments, and documenting project progress.Responsibilities:Design and prototyping of cutting-edge mechanical systems including CADPerforming experiments in an...
-
Technical Support Engineer
5 days ago
Chelmsford, Massachusetts, United States Phantom Staffing Full timeAbout the Role:We are seeking a Technical Support Engineer to join our team at Phantom Staffing. In this role, you will collaborate with senior technicians, train less experienced technicians, and perform mechanical and software upgrades on products.Key Responsibilities:Collaboration: Collaborate with senior technicians to discuss technical issuesTraining:...
-
Senior Mechanical Product Development Engineer
3 weeks ago
Chelmsford, Massachusetts, United States Triton Systems, Inc. Full timeTriton Systems, Inc. is a rapidly growing integrated R&D and product development firm with a technology venturing arm.We are seeking a highly qualified and entrepreneurial engineer to develop advanced technologies and translate them into real-world applications.The successful candidate will have experience designing cutting-edge mechanical systems,...
-
Production Support Specialist
1 hour ago
Chelmsford, Massachusetts, United States Phantom Staffing Full timePhantom Staffing seeks a highly skilled Production Support Specialist to join their team. This role involves working within established procedures to ensure accurate completion of unit recertification, troubleshooting products to board level failure, and performing mechanical and software upgrades.This position requires a technical degree or equivalent and...
-
Production Operations Specialist
5 days ago
Chelmsford, Massachusetts, United States Lockheed Martin Corporation Full timeAs a Production Operations Specialist at Lockheed Martin Corporation, you will play a vital role in supporting the development of advanced technology solutions that safeguard national security. This challenging and rewarding role will require you to assist with the development of production operation time standards, track cost and schedule performance at the...
-
RF Engineer
3 weeks ago
Chelmsford, United States Butler America Full timeRF Engineer Location: Chelmsford, MA Job ID: #69615 Pay Range: $75-89/hr Duration: 12 months First Shift Hours 6:00AM-4:30PM Active secret required to prior to start. Summary: • In this role the Senior RF Engineer will have the opportunity to support the development and production of complex multi-function modules used in challenging high reliability...
-
RF Engineer
3 weeks ago
Chelmsford, United States Butler America Aerospace LLC Full timeRF Engineer Location: Chelmsford, MA Job ID: #69615 Pay Range: $75-89/hr Duration: 12 months First Shift Hours 6:00AM-4:30PM Active secret required to prior to start.Summary: • In this role the Senior RF Engineer will have the opportunity to support the development and production of complex multi-function modules used in challenging high reliability...
-
RF Engineer MA
3 weeks ago
chelmsford, United States Butler Aerospace and Defense Full timeRF Engineer Location: Chelmsford, MA Job ID: #69615 Pay Range: $75-89/hr Duration: 12 months First Shift Hours 6:00AM-4:30PMActive secret required to prior to start.Summary: * In this role the Senior RF Engineer will have the opportunity to support the development and production of complex multi-function modules used in challenging high reliability...
-
Quality Engineer II
6 months ago
Chelmsford, United States Teleflex Full timePosition Summary The Quality Engineer II will be responsible for cross-functional quality assurance, quality management/compliance, quality control, and activities associated with all Teleflex products and processes with a focus on manufacturing activities. In support of Corporate Quality Objectives, the incumbent will contribute, manage, and drive...
-
RF Engineer
3 weeks ago
Chelmsford, United States PGS Worldwide Full timePGS Worldwide is actively seeking a skilled RF Engineer to support ongoing projects for an Aerospace leader in Chelmsford, MA. This is an initial 12-month contract-to-hire opportunity and I will respond immediately to all qualified candidates. Job Description: An Aerospace leader is seeking to hire an RF engineering professional at our campus in Chelmsford,...
-
RF Engineer
3 weeks ago
Chelmsford, United States DanSources Full timeRF Engineer - Secret Clearance Required to StartChelmsford, MA - MFCJob Description: Lockheed Martin is seeking to hire an RF engineering professional at our campus in Chelmsford, Massachusetts. We offer an excellent working environment with a mix of cutting-edge design and genuine hands-on electronics laboratory testing and product development. This...
-
Senior Mechanical Engineer
1 month ago
Chelmsford, United States ZOLL Medical Corporation Full timeResuscitation, ZOLLMED.com ZOLL Medical is a growing, innovation-driven company on the forefront of delivering medical devices to save lives, and software solutions to improve efficiency. With customers in more than 140 countries, we continue to expand our reach, as well as our product offerings. Hospitals, emergency medical services (EMS), and others trust...
-
Product Design Lead
5 days ago
Chelmsford, Massachusetts, United States Triton Systems, Inc. Full timeTriton Systems, Inc. is a leading innovator in the product development and R&D space, with over 30 years of experience delivering advanced solutions to Government and commercial markets. We are seeking an experienced Product Design Lead to join our team and contribute to the creation of innovative solutions across various applications.This role involves...
-
Engineering Psychologist
5 days ago
Chelmsford, Massachusetts, United States Triton Systems, Inc. Full timeTriton Systems, Inc. is a U.S. Government contractor with over 30 years of experience delivering advanced solutions to Government and commercial markets. We are seeking an Engineering Psychologist to join our team and contribute to the creation of innovative products that meet the needs of our customers.As a key member of our team, you will be responsible...
-
Production Engineer
3 weeks ago
North Kansas City, United States Arkema Full timeSITUATION IN ORGANIZATION The position reports to the North Kansas City (NKC) plant operations manager with functional accountability to the leader of the Recipe Industrialization group, which are both aligned to the global manufacturing excellence center.JOB DIMENSIONS This position is a shared role within the NKC plant. The position reports to the NKC...
-
Robotics Engineering Lead
5 days ago
Chelmsford, Massachusetts, United States Triton Systems, Inc. Full timeJob DescriptionTriton Systems, Inc. is a leading provider of advanced solutions across defense, security, aerospace, energy, environmental sustainability, and human health markets.We are seeking a talented Mechatronics Engineer to join our team and contribute to innovative research and development efforts.About the CompanyTriton Systems combines 30+ years of...
-
Engineering Process Improvement Expert
5 days ago
Chelmsford, Massachusetts, United States Lockheed Martin Corporation Full timeWe are seeking an experienced Engineering Process Improvement Expert to join our team at Lockheed Martin Corporation. In this challenging and rewarding role, you will be responsible for assisting with the development of production operation time standards, tracking cost and schedule performance at the part level, and establishing efficiency calculations. You...
-
Lead Design Engineer
4 weeks ago
Chelmsford, United States Actalent Full timeA great opportunity to work with a growing Aerospace Company! SUMMARY The Lead Design Engineer will guide and give technical support to a team of design engineers to achieve high-quality, timely, and cost-effective design solutions. This role involves design output, managing project timelines and budgets, and collaborating actively with global teams to...