Technical Support Engineer

3 weeks ago


Chelmsford, Massachusetts, United States Phantom Staffing Full time

About the Role:

We are seeking a Technical Support Engineer to join our team at Phantom Staffing. In this role, you will collaborate with senior technicians, train less experienced technicians, and perform mechanical and software upgrades on products.

Key Responsibilities:

  • Collaboration: Collaborate with senior technicians to discuss technical issues
  • Training: Train and support less experienced technicians
  • Upgrades: Perform mechanical and software upgrades on products
  • Unit Recertification: Conduct unit recertification following prescribed procedures
  • Troubleshooting: Troubleshoot products to the board level or mechanical failure

Requirements:

  • Experience: 1-3 years of relevant experience
  • Education: Technical Degree or equivalent

Skills:

  • Computer Operations: Proficiency in computer operations, including Oracle, Camstar, and Microsoft Office Suite
  • Diagnostics: Reading and comprehension of diagnostic data
  • SOPs and Technical Schematics: Understanding of SOPs, work instructions, and technical schematics

Compensation: The estimated salary for this role is $70,000 - $90,000 per year, depending on experience and location.

About Phantom Staffing: We offer a dynamic work environment with opportunities for growth and development.



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