Office Manager and Production Coordinator
1 month ago
Join Our Team as an Office Manage and Production Coordinator with Floor Coverings International
At Floor Coverings International, we're not just a flooring company; we're the #1 mobile flooring company in North America. With nearly 200 locations spanning the United States and Canada, we've revolutionized the flooring industry with our unique shop-at-home model, making it possible for customers to get the perfect new floors without ever leaving their homes. We take pride in our exceptional service, and our 350,000+ satisfied customers give us an average rating of 4.7 stars.
We understand the pivotal role of a welcoming office environment in fostering the growth and success of our local franchise.
As an Office Manage and Production Coordinator, you will be instrumental in driving the expansion of our business. Our franchise is locally owned and operated, and we are seeking an exceptional individual to serve as the primary point of contact for our valued customers. This is a great opportunity to learn and grow your understanding of business and customer management along with operations. A successful Office Manage and Production Coordinator will enable us to write more estimates, efficiently schedule and manage projects, support our marketing efforts, and maintain accurate financial records for the business.
Responsibilities:
Marketing & Customer Relations
Build strong rapport with customers, providing exceptional customer service
Efficiently schedule appointments for our Design Associates on our sales system (training provided)
Follow up on open proposals to ensure customer satisfaction
Assist in developing, managing, and implementing local marketing initiatives
Support and participate in home shows and events (some evenings and weekends may be required)
Finance and Accounting
Work with external bookkeeping and accounting vendors for timely and accurate capture of income and expenses (training provided)
Track, prepare, and manage timely payment of business-related expenses to vendors, suppliers and partners
Generate reports for financial management
Production and Operations
Collaborate with the Owner weekly to discuss recent sales, review customer expectations, and manage product orders
Accurately order all necessary products for jobs and follow up on delivery
Coordinate schedules between customers and installers for efficient job scheduling
Communicate start dates and times with installers and customers
Keep customers informed about ongoing installation details and job progress
Obtain written permission for any changes in contracted work
Confirm scope of work and compensation with installers prior to the start of each job
Update FCI systems with job status and upcoming schedules (training provided)
Generate reports for operations management
Office management
Oversee daily office operations including procuring and stocking supplies
Maintain an organized and inviting showroom and office space
Continuous Improvement
Attend weekly meetings with the Owner at scheduled times
Work towards weekly and monthly goal achievement
Be open to attending training seminars at the owner’s discretion
Make decisions and act in alignment with Floor Coverings International's core values and mission.
Office Manager Benefits and Perks:
Full-time Position, Monday to Friday
Paid Vacation and Holidays
Bonus Opportunities
Extensive training programs and support (may require out of town travel)
Opportunity to grow with the business
Family Owned and Operated - Friendly Environment
Office Manager Qualifications:
Previous experience in Office Management (2+ years)
Strong communication skills, particularly over the phone
Exceptionally organized and detail-oriented, with strong multitasking abilities
Capable of working independently without constant supervision
Proficient using enterprise systems and computers for the job (training provided)
Proficiency in managing crews, calendars, and salespeople
Desire to learn and grow professionally
Desire to assist with the growth of a new location
Join us in creating beautiful spaces for our valued customers while enjoying a dynamic and rewarding career as an Office Manager with Floor Coverings International.
Apply today and be a part of our success story
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.
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