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Senior Associate, Product Management
4 months ago
***This role is based at one of our corporate offices in McLean, VA, Dallas, TX, or Memphis, TN***
This is your chance to be a part of an in-house Customer Experience team that's using guest insights to evolve our industry-leading channels and deliver personalized experiences. As a Senior Associate, Product Management, you will bring your technical skills to a hospitality company with an award-winning culture. On the Languages team reporting to the Senior Manager, Product Management, you will support projects across Hilton's digital space that enhance our in-language customer experience.
HOW WE WILL SUPPORT YOU
Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to programs and benefits such as:
- Go Hilton travel program: 100 nights of discounted travel with room rates as low as $40/night
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Paid parental leave for eligible Team Members, including partners and adoptive parents
- Mental health resources including free counseling through our Employee Assistance Program
- Paid Time Off (PTO)
- Learn more about the rest of our benefits
At Hilton, we believe every Team Member is a leader. We are committed to offering leadership development opportunities and programs through every step of a Team Member's career journey and at every level, both in our hotels and across corporate.
**Available benefits may vary depending upon terms and conditions of employment and are subject to the terms and conditions of the plans.
HOW YOU WILL MAKE AN IMPACT
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like:
- Attend daily standups to represent the language and localization initiative. Summarize takeaways and action items to the team.
- Advocate for a Languages First approach and maintain alignment across our digital teams Identify opportunities in the web and mobile space to enhance the in-language guest experience.
- Write top-notch technical requirements and ensure technical teams are in lockstep with them.
- Seamlessly adapt and support changes in schedule and scope.
How you will collaborate with others:
- Build trusted working relationships across Hilton, including working with engineering, design, data science and analytics, brands, property, policy/regulatory, and market-facing teams.
- Collaborate with design teams, development teams, and other key functions using established tools (e.g. Jira, Figma) and other product coordination/communications.
- Experience communicating complex technical concepts to a variety of audiences, and endless curiosity to collaborate with the team.
What projects you will take ownership of:
- Identify new opportunities to improve the in-language experience for guests visiting our web and mobile app channels.
WHY YOU'LL BE A GREAT FIT
You have these minimum qualifications:
- Three (3) years of professional experience in Product, Customer Experience, Technology, or a related field
- Experience writing detailed, customer-centric user stories for web or mobile applications
- Experience using research and data to help guide a product roadmap
- Travel between %
It would be useful if you have:
- Bachelor's Degree in a related field
- Experience working with global teams or in a multi-cultured environment
- Experience working in an agile environment
- Experience working with Jira, Confluence, and/or Figma
- Experience in the hospitality, travel, or transportation industry
WHAT IT IS LIKE WORKING FOR HILTON
Hilton, the #1 World's Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture and we are consistently named among one of the World's Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it's like to be on Team Hilton
It is the policy of Hilton to employ qualified persons without regard to color, race, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medication conditions), gender identity or gender expression, sexual orientation, marital status, military service, status as a protected veteran, disability, protected medical condition as defined by applicable law, genetic information, or any other protected group status as defined by and subject to applicable federal, state and local laws.
We provide reasonable accommodations to qualified persons with disabilities to perform the essential functions of the position and provide other benefits and privileges of employment in accordance with applicable law. Please contact us if you require an accommodation during the application process.
