System Support Specialist
1 month ago
We are seeking a System Support Specialist to perform advanced system support duties in a dynamic support desk, applications, desktop, and field environment. The ideal candidate will be responsible for maintaining and troubleshooting enterprise systems, client/server setups, desktop computers, and network systems, with a focus on providing IT support for Department of Human Assistance-specific applications.
Key Responsibilities:
• Operate, maintain, and repair IT equipment and software.
• Troubleshoot, configure, and diagnose complex desktop and network hardware/software issues.
• Respond appropriately to customer service requests.
• Operate, maintain, and repair personal computers and peripherals.
• Assist with imaging, setup, and deployment of PCs/laptops for telework and monitor system upgrades.
• Provide second-level help desk support.
• Handle equipment weighing up to 50 pounds.
• Possess and maintain a valid California Class C Driver's License.
Required Qualifications:
• Proficiency in Microsoft Operating Systems, including Windows 10 (Windows 11 is a plus).
• Knowledge of Microsoft 365 products.
• Experience with imaging software and automated imaging processes.
• Strong understanding of customer service principles and practices.
• Demonstrated ability to troubleshoot hardware and software issues effectively.
Education: Bachelors Degree
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