System Support Specialist

1 month ago


Rancho Cordova, United States JobRialto Full time
Job Summary:

We are seeking a System Support Specialist to perform advanced system support duties in a dynamic support desk, applications, desktop, and field environment. The ideal candidate will be responsible for maintaining and troubleshooting enterprise systems, client/server setups, desktop computers, and network systems, with a focus on providing IT support for Department of Human Assistance-specific applications.

Key Responsibilities:

• Operate, maintain, and repair IT equipment and software.

• Troubleshoot, configure, and diagnose complex desktop and network hardware/software issues.

• Respond appropriately to customer service requests.

• Operate, maintain, and repair personal computers and peripherals.

• Assist with imaging, setup, and deployment of PCs/laptops for telework and monitor system upgrades.

• Provide second-level help desk support.

• Handle equipment weighing up to 50 pounds.

• Possess and maintain a valid California Class C Driver's License.

Required Qualifications:

• Proficiency in Microsoft Operating Systems, including Windows 10 (Windows 11 is a plus).

• Knowledge of Microsoft 365 products.

• Experience with imaging software and automated imaging processes.

• Strong understanding of customer service principles and practices.

• Demonstrated ability to troubleshoot hardware and software issues effectively.

Education: Bachelors Degree

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