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Mac Desktop Support Specialist

3 months ago

Minneapolis, United States TekWissen ® Full time

Position: Mac Desktop Support Specialist

Location: Minneapolis, MN 55413

Duration: 3+ Months

Job Type: Contract

Work Type: Onsite

Pay Rate: -$25-25/ Hourly/ W2


Overview:


TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is a media and entertainment company that develops, produces, and markets entertainment, news, and information. It owns and operates a portfolio of news and entertainment television networks, a motion picture company, television production operations, a television stations group, theme parks, and a suite of Internet-based businesses.


Job Description:


Qualifications:

  • A minimum of 2+ years of experience in broadcast operations, post-production, or digital supply chain
  • A minimum of 2 years of experience in a operational/support oriented position
  • A minimum of 2 years of experience in a customer facing role
  • A minimum of 2 years of experience of all Microsoft Office applications (including Outlook, Word, Excel)Additional

Job Requirements


Desired Characteristics

  • An individual with a very strong desire to learn, take on new technologies and challenges
  • Knowledge pertaining to desktop hardware, software applications, MAC/PC OS and network connectivity
  • Excellent troubleshooting, problem solving, and escalation skills
  • Experience training others and documenting standard operating procedures Experience supporting customer workflows through operations team and/or help desk
  • Ability to multi-task and make effective decisions in a high-pressure deadline driven environment
  • Strong communication skills and ability to interface with multiple departments, clients, and vendors.
  • Preference for experience working at the client.

Responsibilities:

  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Oversee the daily performance of computer systems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Modify and customize commercial programs for internal needs.
  • Inspect equipment and read order sheets to prepare for delivery to users.
  • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison

TekWissen® Group is an equal opportunity employer supporting workforce diversity.