Network Administrator-Help Desk Support

4 weeks ago

Canton, United States Michigan Milk Producers Assoc Full time

Superior Dairy in Canton, OH is in search of an experienced Network Administrator to join our team at our headquarters in Novi, MI. In this role, you will be responsible for provisioning, deploying, configuring, and administering a range of systems, including Windows Servers, Hyper-V, Azure Cloud, O365 Administration, SD-WAN, firewalls, routers, switches, and various network monitoring tools. You will collaborate with vendors to diagnose network issues and assist in troubleshooting and resolving level 1 support tickets.

About Us:

Superior Dairy, founded in 1922, is best known for producing high quality dairy products, including fluid milk products, cottage cheese, sour cream, ice cream and chip dip. Superior Dairy is a wholly owned subsidiary of Michigan Milk Producers Association (MMPA). Together we run a multi-state dairy manufacturing and innovation campus with four facilities across the Great Lakes region.

Why you'll love working here:

  • Competitive salary
  • health and wellness benefits with medical coverage through Blue Cross Blue Sheild, including mental health benefits
  • Disability insurance
  • Paid time off
  • Retirement including 401k with employer contributions
  • Personal and professional growth opportunities
  • Employee appreciation events and recognition awards
  • Employee wellness initiatives
  • Employees feedback and suggestion forums

JOB RESPONSIBILITIES

  • Perform remote, onsite, phone and client-side user support.
  • Monitor trouble tickets and corporate incidents Enterprise wide.
  • Maintain client software and hardware such as Windows 11 Windows Server 2019, 2022, Office 365, Intune, Ubiquiti, Aruba.
  • Lift and carry computer equipment weighing up to 50 pounds and move equipment.
  • Perform maintenance and system upgrades including service packs, patches, hot fixes and security configurations.
  • Troubleshoots remote access connectivity problems.

EDUCATION/EXPERIENCE

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience/Technical Requirements/Certifications:

  • Associate degree or Trade School certificate in related field

Experience / Technical Requirements:

  • 3-5 years' experience in call center or service desk environment

Knowledge of various network, hardware and software applications including:

  • SD-WAN network topology (Aruba, Baracuda)
  • Switching, VLANs and network routes
  • Operating Systems: Windows 10, 11 and Windows Server 2019, 2022
  • Office 365 Support
  • Intune suite
  • Wireless and Wired LAN and Internet Support
  • Effective troubleshooting and documentation skills
  • Experience creating a customer knowledgebase
  • May consider an equivalent combination of education and experience
  • Collaborative communication approach
  • Utilize sound judgment

Personal Skills/Attributes needed:

  • Committed to achieve our mission
  • Individual with open and new ideas
  • Drive change with a positive attitude
  • Shows value for different opinions, shows flexibility to different opinions
  • Willing to act in a changing environment
  • Shows passion for growth and development within a team
  • Knowledge of commonly used concepts, practices, and procedures within the IT field
  • Additional knowledge in the following areas is preferred: Microsoft Windows Operating Systems & Microsoft Office suite, Mobile Devices including Surface, Apple iOS
  • Strong hardware repair skills
  • Working knowledge and troubleshooting skills associated with providing support in a professional corporate environment is preferred

Join us in maintaining the highest standards in the dairy industry

Apply now and become part of our dynamic Superior Dairy team

To perform this job successfully, an individual must be able to perform each responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the responsibilities.

This job description is not designed to contain a comprehensive list of responsibilities that are required of the role. Responsibilities may change at any time with or without notice.

MMPA provides the opportunity for meaningful work that makes a difference in the dairy industry and in our communities. The diverse talents and perspectives of our employees help us to meet the needs of our member farms and the customers we serve.

MMPA is an equal opportunity employer.

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