IT Help Desk Support
2 months ago
A leading IT Solutions Company in the Middleton, WI area is in need of a Help Desk Support Level II Technician to be located onsite with one of their top clients. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.
Duties & Responsibilities
- Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
- Provisioning and system setup for new hires.
- Prioritize incidents and service requests according to defined processes to meet defined SLAs.
- Use remote tools and diagnostic utilities to aid in resolving support requests.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Install antivirus software and ensure virus definitions are up to date.
- Server administration via Active Directory, File & Print services, DNS, DHCP.
- Network firewall and switch administration and maintenance.
- Optimizing and maintaining network software and hardware
- Building and deploying file servers and cloud computing solutions
- Configuring and deploying VOIP solutions
- Manage Microsoft Exchange Server
- Telephone solutions
- Monitors alert systems and take appropriate action as per guidelines.
- Ability to use various messages in an event log to affect repairs.
- Receive escalated service requests requiring an enhanced response.
- Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory
- 2-3 years of experience in a client-facing environment such as sales engineering
- Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology
- Possesses strong organizational and time-management skills
- Experience writing proposals for and implementation of technical solutions to fulfill business needs
- Results-oriented, self-motivated, energetic, professional, reliable, and a team player
- Strong understanding of technology and business productivity systems
- Experience with RMM (remote monitoring and management) tool a plus
- Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills
- Sales training experience is a plus
- Having worked in an MSP environment is a major plus.
- CompTIA Net+ and/or CompTIA Security+
- CompTia Server+
- CompTia Network+
- HDI Support Center Analyst
- MTA
- MCDST
- CCENT
- Microsoft Office Specialist
Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.
-
Help Desk Analyst
3 weeks ago
Middleton, United States Robert Half Full timeJob DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst based in Middleton, Wisconsin. As a Help Desk Analyst, you will be primarily involved in providing end user support, troubleshooting, and managing ticketing systems. Your role is vital in the Service industry as you will be managing both...
-
Help Desk Professional
2 days ago
Middleton, Massachusetts, United States K2 Staffing Full timeHelp Desk Professional Wanted!We are seeking a highly skilled Help Desk Professional to join our team at K2 Staffing. As a Help Desk Professional, you will be responsible for providing technical support to end-users, resolving technical issues, and ensuring that systems are running smoothly. If you have a strong background in IT and excellent communication...
-
Help Desk Analyst
12 hours ago
Middleton, United States Robert Half Full timeJob DescriptionJob DescriptionWe are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that starts in January. Ideal role for individuals who prefer to work remote but live in Wisconsin. The shift is Monday through Friday, 12:30 pm - 9:00 pmResponsibilities and key duties:- Provide 100% phone support...
-
Help Desk Analyst I
3 weeks ago
Middleton, United States Robert Half Full timeJob DescriptionJob DescriptionWe are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that is hybrid remote in Madison, WI or Appleton, WI. Responsibilities and key duties:- Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues.- Coordinate...
-
IT Support Specialist for Educational Systems
4 weeks ago
Middleton, Massachusetts, United States State of Massachusetts Full timeJob Description:Northern Essex Community College is seeking a highly skilled IT Help Desk Support professional to join our team in the Essex County Sheriff's Department. The successful candidate will be responsible for configuring, installing, maintaining, upgrading and managing computer hardware and peripherals.Key Responsibilities:Provide prompt...
-
System Administration Contract
4 weeks ago
Middleton, United States RIT Solutions, Inc. Full time2+ years in System Administration Roles System Administration or IT Support Roles Office 365 Windows 10 Server Imaging System Troubleshooting InTune (remote device management) Nice to Have: Remote support experience Wi-Fi Connection Support Configuration Management Help Desk (support, troubleshooting documentation) DETAILS: ** This role is a repost...
-
Operations Support Specialist
1 week ago
Middleton, Wisconsin, United States Paradigm Full timeJoin Paradigm, a pioneering software company disrupting traditional industries. As an Administrative Assistant, you'll play a vital role in shaping our company culture. This full-time or part-time position (minimum 25 hours) offers a unique blend of administrative, operational, and event management responsibilities.About the OpportunityYou'll be the first...
-
Middleton, Massachusetts, United States Healthcare Support Full timeHealthcare Support is a leading healthcare employment partner, providing national recruiting services with exceptional results. As one of the country's top healthcare organizations, we offer a trusted and reputable environment for professionals to thrive.Estimated Salary RangeWe anticipate an annual salary range of $95,000 - $110,000 based on industry...
-
Traffic Data Curator and Editor
4 weeks ago
Middleton, Wisconsin, United States TrafficCast Full timeTrafficCast International is a leading digital traffic information provider based in Madison, WI. We offer real-time and predictive road information services across the US and Canada. Our team is seeking a skilled Traffic Data Editor to support our operations center in Middleton, Wisconsin.The ideal candidate will possess strong computer skills, including...
-
Network and Server Administration Role
2 days ago
Middleton, Massachusetts, United States K2 Staffing Full timeK2 Staffing is searching for a highly skilled Help Desk Support Level II Technician to join a top client's team. This challenging role requires a professional who can ensure system operation and functionality for end-users, respond to support requests in a timely manner, and maintain end-user satisfaction.About the JobThis full-time position offers a...
-
Administrative Assistant
4 weeks ago
Middleton, United States Paradigm Full timeParadigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for an Administrative Assistant to be part of revolutionizing these industries. If you like being involved with a lot of different tasks and projects, if you are great at anticipating what others may...
-
IT Support Specialist
4 weeks ago
Middleton, Massachusetts, United States The Bruce Company Full timeJob Title: IT Support SpecialistThe Bruce Company is a renowned family-run landscaping company with over 70 years of experience. We are passionate about delivering exceptional results for our customers and provide a collaborative work environment that fosters employee growth.Why Choose The Bruce Company?We offer competitive hourly compensation, including...
-
Middleton, Wisconsin, United States TEKsystems Full timeThis role is designed to support the administration, maintenance, and termination of participant accounts.Key ResponsibilitiesManage participant account updates including enrollment, renewal, termination, leave of absence, and permitted election changesProcess Health Savings Account customer identification program (CIP) documentation, account closures,...
-
Medical Support Specialist
2 days ago
Middleton, Massachusetts, United States Professional Physical Therapy Full timeJob Summary">We are seeking a dedicated and enthusiastic individual to join our team as a PT Aide at Professional Physical Therapy in the Northeast. As a valued member of our staff, you will play a vital role in supporting patient treatments and contributing to a positive therapeutic environment.">About Us">At Professional Physical Therapy, we prioritize...
-
Elderly Support Specialist
7 days ago
Middleton, Wisconsin, United States Village Caregiving Full timeAre you looking for a rewarding career where you can make a difference in the lives of others? Look no further than Village Caregiving's Home Health Aide position!As a Home Health Aide with our company, you will have the opportunity to provide support to the elderly in their homes, helping them to maintain their independence and dignity. This is a unique and...
-
Educational Support Specialist
3 days ago
Middleton, Idaho, United States ProCare Therapy Full timeJob OverviewWe are seeking an experienced paraprofessional to provide individualized support to students with diverse learning needs in a school district in Middleton, ID.Salary and BenefitsThe ideal candidate will receive a competitive hourly rate of $21+/hr, comprehensive insurance package, matching 401k plan, bonus opportunities, and access to internal...
-
Enrollment Specialist
1 week ago
Middleton, United States TEKsystems Full timeJob DescriptionJob DescriptionTEKsystems is hiring a short term Enrollment Specialist for a client in Middleton, WI! The Enrollment Specialist I is responsible for the system set-up of specified client products and the ongoing administration, maintenance, and termination of participant accounts. This position is also responsible for managing administrative...
-
Medical Practice Leader
4 weeks ago
Middleton, Massachusetts, United States Middleton Family Medicine Urgent Care LLC Full timeWe are seeking a dedicated and driven full-time Medical Practice Leader to join our growing Family Medicine practice in Middleton, MA.Job DescriptionSalary: $22-$25 per hourAbout the Role:The successful candidate will lead our Front Desk team, ensuring exceptional patient care and service. Key responsibilities include scheduling appointments, managing online...
-
Patient Care Representative
5 months ago
Middleton, United States Middleton Family Medicine Full timeMiddleton Family Medicine is seeking enthusiastic, detail-oriented, and reliable candidates for our Patient Care Representative (PCR) role to support our Call Center. This position requires excellent verbal and written communication skills, computer proficiency, and exemplary customer service skills, with the abilities to multitask and work as a team....
-
Traveling Psychiatric Nurse Specialist
3 weeks ago
Middleton, Massachusetts, United States Genie Healthcare Full timeAbout the JobGenie Healthcare is a leading provider of travel nursing services, seeking an experienced and skilled Patient Care Specialist - RN (Psychiatric) to join our team.The ideal candidate will have extensive experience in psychiatric nursing, with a strong commitment to delivering high-quality patient care. As a member of our team, you will have the...