Help Desk Analyst
3 days ago
We are recruiting for a Wisconsin Help Desk team due to growth This is a long-term, contract to full time role that starts in January. Ideal role for individuals who prefer to work remote but live in Wisconsin. The shift is Monday through Friday, 12:30 pm - 9:00 pm
Responsibilities and key duties:
- Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues.
- Coordinate closely with our internal team ensuring smooth resolution of technical concerns.
- Work effectively to escalate tickets or customer concerns when required.
- Remain committed to the customer above all, showing the willingness to extend shift hours when necessary for call completion.
Requirements:
- Possess 1-3 years of experience in a Help Desk or Customer Service role.
- Proficient communication skills, with an ability to empathize and show compassion to customers.
- Exhibit technical inclination, and aptitude to discern when to escalate issues.
- General knowledge and experience with ServiceNow, Salesforce, and adept at navigating different systems while engaging with the customers.
- Reliable home workspace setup, with a private office space and steady internet connection.
This role is instrumental to our team and plays a critical part in maintaining happy and satisfied customers. If you enjoy solving technical issues, have excellent communication skills, and put the customer first, we would love to hear from you.
• Minimum of 1 year of experience in a similar role within the Financial Services industry• Proficiency in handling Service Desk Tickets
• Familiarity with Workstation Hardware and its troubleshooting
• Experience with Windows Workstation and its operation
• Ability to provide Workstation Support in a timely and efficient manner
• Proficient in the use and support of Office 365
• Experience with Active Directory and its management
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