Help Desk Analyst

3 days ago


Middleton, United States Robert Half Full time
Job DescriptionJob Description

We are recruiting for a Wisconsin Help Desk team due to growth This is a long-term, contract to full time role that starts in January. Ideal role for individuals who prefer to work remote but live in Wisconsin. The shift is Monday through Friday, 12:30 pm - 9:00 pm


Responsibilities and key duties:


- Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues.

- Coordinate closely with our internal team ensuring smooth resolution of technical concerns.

- Work effectively to escalate tickets or customer concerns when required.

- Remain committed to the customer above all, showing the willingness to extend shift hours when necessary for call completion.


Requirements:


- Possess 1-3 years of experience in a Help Desk or Customer Service role.

- Proficient communication skills, with an ability to empathize and show compassion to customers.

- Exhibit technical inclination, and aptitude to discern when to escalate issues.

- General knowledge and experience with ServiceNow, Salesforce, and adept at navigating different systems while engaging with the customers.

- Reliable home workspace setup, with a private office space and steady internet connection.


This role is instrumental to our team and plays a critical part in maintaining happy and satisfied customers. If you enjoy solving technical issues, have excellent communication skills, and put the customer first, we would love to hear from you.

• Minimum of 1 year of experience in a similar role within the Financial Services industry
• Proficiency in handling Service Desk Tickets
• Familiarity with Workstation Hardware and its troubleshooting
• Experience with Windows Workstation and its operation
• Ability to provide Workstation Support in a timely and efficient manner
• Proficient in the use and support of Office 365
• Experience with Active Directory and its management
  • Help Desk Analyst

    3 weeks ago


    Middleton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are offering a contract to permanent employment opportunity for a Help Desk Analyst based in Middleton, Wisconsin. As a Help Desk Analyst, you will be primarily involved in providing end user support, troubleshooting, and managing ticketing systems. Your role is vital in the Service industry as you will be managing both...

  • Help Desk Analyst I

    3 weeks ago


    Middleton, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are recruiting for a Wisconsin Help Desk team due to growth! This is a long-term, contract to full time role that is hybrid remote in Madison, WI or Appleton, WI. Responsibilities and key duties:- Provide 100% phone support to over 9000 end users, offering efficient assistance with Level 1 technical issues.- Coordinate...


  • Middleton, Massachusetts, United States K2 Staffing Full time

    Help Desk Professional Wanted!We are seeking a highly skilled Help Desk Professional to join our team at K2 Staffing. As a Help Desk Professional, you will be responsible for providing technical support to end-users, resolving technical issues, and ensuring that systems are running smoothly. If you have a strong background in IT and excellent communication...

  • IT Help Desk Support

    3 months ago


    Middleton, United States K2 Staffing, LLC Full time

    Summary A leading IT Solutions Company in the Middleton, WI area is in need of a Help Desk Support Level II Technician to be located onsite with one of their top clients. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support...


  • Middleton, Massachusetts, United States T3 Advisory, LLC Full time

    Job Overview:T3 Advisory, LLC is a small, independent consulting practice that primarily serves postsecondary institutions and organizations. We are seeking a highly skilled Education Insights Analyst to join our team and support our research and consulting projects. The successful candidate will play a key role in helping us drive real-world impact through...


  • Middleton, United States Robert Half Full time

    Job DescriptionJob DescriptionTechnical Quality Assurance AnalystRobert Half is seeking a Technical Quality Assurance Analyst to join a dynamic and growing App/Dev team. In this role, you'll collaborate closely with the web development team, bringing a high level of curiosity and technical insight to help push projects forward. Your focus will be on...


  • Middleton, Wisconsin, United States UW Health Full time

    About the Role:We are seeking a highly skilled Clinical Registry Analyst to join our team at UW Health. In this role, you will be responsible for abstracting and submitting data to various National Data Registries.The ideal candidate will have 3 years of clinical data abstracting and analysis experience or three (3) years of clinical experience in nursing,...


  • Middleton, United States RIT Solutions, Inc. Full time

    2+ years in System Administration Roles System Administration or IT Support Roles Office 365 Windows 10 Server Imaging System Troubleshooting InTune (remote device management) Nice to Have: Remote support experience Wi-Fi Connection Support Configuration Management Help Desk (support, troubleshooting documentation) DETAILS: ** This role is a repost...


  • Middleton, Wisconsin, United States TrafficCast Full time

    TrafficCast International is a leading digital traffic information provider based in Madison, WI. We offer real-time and predictive road information services across the US and Canada. Our team is seeking a skilled Traffic Data Editor to support our operations center in Middleton, Wisconsin.The ideal candidate will possess strong computer skills, including...


  • Middleton, United States Paradigm Full time

    Paradigm is a software company transforming the way that the residential, construction & building product industries operate across the globe. We are looking for an Administrative Assistant to be part of revolutionizing these industries. If you like being involved with a lot of different tasks and projects, if you are great at anticipating what others may...


  • Middleton, Massachusetts, United States K2 Staffing Full time

    K2 Staffing is searching for a highly skilled Help Desk Support Level II Technician to join a top client's team. This challenging role requires a professional who can ensure system operation and functionality for end-users, respond to support requests in a timely manner, and maintain end-user satisfaction.About the JobThis full-time position offers a...

  • Behavior Specialist

    4 weeks ago


    Middleton, Massachusetts, United States Sunbelt Staffing Full time

    About the RoleAt Sunbelt Staffing, we're seeking an experienced Behavior Specialist to fill a Full-Time BCBA position in Middleton, MA. This is an excellent opportunity for individuals looking to advance their careers while supporting student success.Key ResponsibilitiesConduct comprehensive behavior evaluations to identify factors impacting student...


  • Middleton, Wisconsin, United States TEKsystems Full time

    This role is designed to support the administration, maintenance, and termination of participant accounts.Key ResponsibilitiesManage participant account updates including enrollment, renewal, termination, leave of absence, and permitted election changesProcess Health Savings Account customer identification program (CIP) documentation, account closures,...


  • Middleton, Massachusetts, United States State of Massachusetts Full time

    Job Description:Northern Essex Community College is seeking a highly skilled IT Help Desk Support professional to join our team in the Essex County Sheriff's Department. The successful candidate will be responsible for configuring, installing, maintaining, upgrading and managing computer hardware and peripherals.Key Responsibilities:Provide prompt...


  • Middleton, United States TEKsystems Full time

    Job DescriptionJob DescriptionTEKsystems is hiring a short term Enrollment Specialist for a client in Middleton, WI! The Enrollment Specialist I is responsible for the system set-up of specified client products and the ongoing administration, maintenance, and termination of participant accounts. This position is also responsible for managing administrative...


  • Middleton, WI, United States Supplemental Health Care Full time

    Supplemental Health Care is seeking a travel nurse RN Psychiatric for a travel nursing job in Middleton, Wisconsin. Start Date: ASAP ~ Shift: 12 hours, nights ~ Employment Type: Travel Supplemental Health Care is seeking Psychiatric Registered Nurses in Middleton, Wisconsin for a 13-week assignment at a partnering behavioral health facility. With...